What's In This Manual - AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual

WHAT'S IN THIS MANUAL

2
Introduction
Generating more types of reports, including cumulative reports, and doing
so while CMS is running
Using updated and improved help screens
Viewing color screens (if you have a color monitor)
Using headset adapters for hands-free operation
Using external alerts to help you keep the system operating efficiently
You are making a new beginning when you install CMS to work with the
MERLIN II Communications System with Feature Module 2. Earlier CMS
versions are not designed to work with this latest MERLIN 11 system, nor can
the administered information in them be transferred to the new CMS.
Since you need to administer the new CMS anyway, take the time to plan
your system, draw on your experience, and make the changes that will best
benefit your business. (For more information on planning, see the CMS
Planning Guide for the MERLIN II Communications System with Feature
Module 2.)
Before installing the new Call Management System, you
IMPORTANT:
must delete all your existing files from the CMSMGMT and
CMSREPT directories. See "Step 4. Installing Your Software" for
more information.
Once CMS is installed, the agent directories, line and station number
assignments, thresholds, exceptions, and other information must be entered
into the new CMS from the keyboard.
This version of CMS is designed to work with both the AT&T PC 6300 and
AT&T 6300 WGS, operating under MS-DOS version 3.2 or later. (The PC 6300
can also use MS-DOS version 3.1). It is not designed to work with any other
personal computer.
If you have been using an AT&T PC 6300 to manage CMS (or have purchased
an AT&T 6300 WGS) and you have MERLIN II System Console to be used as
an administrator attendant, you don't require any more hardware. Be sure,
however, that the PC 6300 has at least 512K RAM.
If you used a 6300 PLUS, you can remove the CMS expansion card and put it
in the PC you will use with the new system.
You can use the same voice announcement unit with the new CMS that you
were using with your earlier version of CMS.
This guide is organized as follows:
Introduction. Explains the organization of this guide
Step 1: Planning Your System. Includes a checklist for planning your
CMS agent splits, line groups, and shift configurations using the CMS
planning forms
Step 2: Administering Your MERLIN II System for CMS. Describes how
to set certain MERLIN II system features to work well with CMS
Step 3: Installing Your Hardware. Describes:
Installing your CMS hardware and connecting it to the MERLIN II
system