Adding Lines; Identifying Priority Lines; Returning To The Administration Menu - AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual

ADDING LINES

IDENTIFYING PRIORITY
LINES
RETURNING TO THE
ADMINISTRATION MENU
T o add a line to CMS:
Press (labeled "AddLine'') on the Administer Lines and Line Groups
1 (F1)
Screen.
The editing function keys replace the screen's function keys, and the
following prompt appears on the prompt line:
ADD LINE: Button #.. _ L i n e I D :
The button number corresponds to the button on the CMS supervisor's
console assigned to an outside line. (See your Line Button Planning Form)
Enter the information for the line in the fields. Then press
,2
"Enter Data" ).
The prompt disappears, the screen's function keys replace the editing
function keys, and the new line appears on the screen.
Repeat steps 1 and 2 for each line. If you want to make a change after
3
you have entered the information for a line, use
Line" ) to remove the line, and
again.
Calls on priority lines are answered before other calls in the same line group,
make a line a priority line:
To
Press (labeled "Change Priority").
1 (F4)
The editing function keys replace the screen's function keys, and the
following prompt appears on the prompt line:
CHANGE PRIORITY: Line ID:
Enter the ID of a priority line.Then press
2
The prompt disappears, the screen's function keys replace the editing
function keys, and a plus sign (+) appears in the "Priority" column on the
s c r e e n .
Repeat steps 1 and 2 to identify other priority lines.
3
When you finish administering your CMS lines, press
Menu" ) on the Administer Lines and Line Groups screen to return to the
Administration Menu.
Group Letter:_
(labeled "Remove
(F2)
(labeled "Add Line") to add the line
(F1)
(labeled "Enter Data").
(F8)
(F8)
Step 6: Identlfying Your Agents and Lines 37
(labeled
(F8)
(labeled "Admin