AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual page 40

Call management system
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Bon Voyage Travel
Last Name
First
Anders
Harry
Bakerson
Tom
Chanleys
Diane
Chapman
Charlie
Claren
Clifford CLIFF
Clover
Ward
Easttree
Clive
Fielding
Sally
Fielding
William
Hall
Benny
Honelly
Billy Joe BJ
Kiley
Gene
Kloner
Maxwell MAX
Mailer
Sam
Press
(labeled "Add Agent").
2
(F1)
The screen's function keys are replaced by the editing function keys, and
the following prompt appears on the prompt line:
ADD AGENT: Last Name:
Refer to your Agent Directory Planning Form and enter the information
3
for an agent in the fields. Then press
The prompt disappears, the screen's function keys replace the editing
function keys, and the new agent appears on the agent directory.
You can backspace to make corrections or use the editing keys
NOTE:
(such as Next Field and Previous Field) to move around on the prompt
line. If you want to change agent information
agent in the directory, use
"Change Agt Info") and follow the prompts.
Repeat steps 2 and 3 for each agent. If your Agent Directory Planning
4
Form indicates All-Ring operation for any splits, add a "ghost
those splits. "Ghost" agents are added in the same way as regular agents,
When you have identified all your agents (or at least those in your first
5
configuration), press
Administration Menu.
ID
Last Name
HARRY
Middon
TOM
O'Rourke
DI
Pantilly
CHUCK
Patrick
Peters
WARD
Piers
CLINT
Price
SALLY
Reynolds
BILL
Rice
BENNY
Rice
Turner
GENE
Turton
Turton
SAM
Weiss
First:
(labeled "Enter Data").
(F8)
(labeled "Remove Agent") or
(F2)
(labeled " Admin Menu" ) to return
(F8)
Step 6: Identlfying Your Agents and Lines 35
ADMIN CMSIIRZ
10:54a 06/13
First
ID
Beth
BETH
Walter
WALT
Ernie
ERNIE
Bob
BOB
Norman NORM
Benjamin BEN
Sherman
SHERM
Nancy
NANCY
Ronald RON
Diana
DIANA
Carla
CARLA
Ike
IKE
Tina
TINA
Debra
DEB
F10 - Help
I D :
you have entered the
after
(labeled
(F3)
n
agent for
the
to

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