Assigning Lines And Line Pools To Voice Terminals; Assigning Lines To The Cms (Pc) Attendants - AT&T Merlin II Feature Module 2 Installation Ans Getting Started Manual

ASSIGNING LINES AND
LINE POOLS TO VOICE
TERMINALS
ASSIGNING LINES TO THE
CMS (PC) ATTENDANTS
8 Step 2: Administering Your MERLIN II System for CMS
The lines and/or pools should appear on each CMS voice terminal exactly as
they appear on the Voice Terminal Configuration Form you completed for it.
Follow the instructions under the appropriate heading for your system in
Section 4 of the
MERLIN II System Installation and Administration Manual.
When you finish assigning lines and/or pools to the voice terminals for your
CMS agents and supervisor, you have to assign all CMS lines individually
to the CMS PC. Think of the PC as the same thing as the
(not in pools)
attendant console you've just programmed. To do this, you'll need your
CMS Line Button Planning Form and your MERLIN II system Master
Planning Form.
The Master Planning Form shows you the intercom numbers (called "Station
Jack" numbers on the form) that have been assigned to the CMS PC
attendants. The button numbers on the Line Button Planning Form show the
order to follow as you assign the lines.
Also, you must use the MERLIN II System Display Console connected to
intercom number 10. (For more information on menu-driven administration
see Section 2, "Reference, " in the MERLIN 11 System Manual. If someone
else is responsible for administering the MERLIN II system, ask that person to
perform this procedure.)
To assign lines:
Place the administration overlay over the console.
1
Enter administration mode by sliding the T/P (Test/Program) switch to
2
and touching Conference twice.
The administration menu appears on the display,
Touch then
[Stations]
3
Find the first 2-digit intercom number ("Station Jack" number) assigned to
4
the CMS PC on the "Station Jacks" side of the Master Planning Form.
Dial the intercom number or touch the Auto Intercom button for the
5
number.
Green lights go on next to the buttons for any lines already assigned to that intercom
number:
Green light on = line assigned to the CMS PC
line not assigned to the CMS PC
Green light off =
Remove all lines by touching each line button with a green light on next to
6
it.
The green lights go off as you touch the corresponding line buttons.
Because CMS uses the button numbers listed on the Line Button Planning
7
Form to identify and keep track of the lines assigned to CMS, assign the
same CMS lines to the CMS PC in the
the Line Button Planning Form:
Touch the button for the line that appears on button number 1 on the
a
Line Button Planning Form.
The green fight goes on next to the line button.
Touch the buttons for the remaining CMS lines in the order in which
b
they appear on the form (2, 3, 4, etc.) until you have assigned all the
lines that appear on the form.
The green lights go on as you touch the corresponding line buttons.
[Line/Pool].
exact order in which they appear
P
on