Line Assignments To Cms Agents' Voice Terminals; Feature Assignments To Cms Agents' Voice Terminals - AT&T MERLIN II Feature Module 2 Planning Manual

FIGURE 10 CMS supervisor's Station Configuration Form.
Station Configuration Form
Intercom No
Console Model:
BIS-34D
MERLIN II System.
Display Console
LINE ASSIGNMENTS TO
CMS AGENTS' VOICE
TERMINALS
FEATURE ASSIGNMENTS
TO CMS AGENTS' VOICE
TERMINALS
28 Planning Your MERLIN II System: Part Two
Attendant Consoles
Identification
Accessories:
Console
General Purpose Adapter
Headset
Headset Adapter
Hands-Free Unit
Extra-Long Cord
Acoustic Coupler Adapter
On the BIS 34D console for small systems the system automatically assigns the Auto intercom features
to buttons as shown by the labels in the upper left hand corner. If some of these buttons aren't needed
as Auto Intercom buttons, you can assign other features to them.
3
2
As you plan for the placement of line or line pool buttons on CMS agents'
Station Configuration Forms, keep the following points in mind.
Square Systems
If your MERLIN II system will be administered as a square system, each CMS
line that an agent is responsible for answering must have its own line button
on the agent's voice terminal.
Pooled Systems
If your MERLIN II system will have pooled lines, a CMS agent's voice
terminal does not necessarily have to have a button for each pool of CMS
lines that the agent is responsible for answering.
As you plan MERLIN II system feature assignments for CMS agents' voice
terminals, keep the following CMS requirements in mind.
CMS Status Buttons
Each CMS agent's voice terminal needs two buttons with lights to be
programmed as CMS status buttons. On the agents' Station Configuration
Forms, label one button "Available" and the other "ACW" (for after-call-work
state).
Hearing-lmpaired
Push -to- Listen Handset
Voice Terminal Power Supply
Supplemental Alert Adapter and
Extra Alert Devices
I
I C 2 9
9
8
I C 2 8
10
7
Handset
21
22
-
.