Call Center Deluxe; Call Center Elite - Avaya IP600 Overview

Call Center Deluxe

Call Center Deluxe

Call Center Elite

Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
Service Observing Remote
•
Timed After Call Work/Agent Pause Between Calls
•
• VuStats (including the Service Level and Login IDs enhancements)
Note:
12-Agent Call Center Basic is included with Avaya IP600 software.
The Call Center Deluxe package, a Avaya IP600 feature, enhances the basic package
by including sophisticated Call Center capabilities such as advanced routing,
vectoring, and expected wait-time announcements. The Call Center Deluxe package
includes the capabilities of the basic package, plus the following features:
Call Work Codes (CWC)
•
Call Vectoring
•
Call Prompting (Administrable Interdigit Timeout and Administrable Converse
•
Data-Passing Rate)
Redirect on No Answer to Vector Directory Number
•
• Support Network-Provided Digits (Caller Information Forwarding)
• Service Observing on Vector Directory Numbers
• Vector Directory Number-of-Origin Announcement
Vector Directory Number Return Destination
•
Vector Administration (Route-to with/without Coverage and Multiple
•
Audio/Music Sources)
Vector-Initiated Service Observing
•
Vectoring Advanced Routing
•
Automatic Number Identification/Information Indicator (ANI/II) Digits Routing
•
ASA Routing
•
Best-Service Routing Single Site
•
• Estimated Wait Time Routing (EWT) Routing
• Vector Directory Number Calls Routing
• Wildcard Matching
The Call Center Elite package, a Avaya IP600 feature, enhances your Call Center by
including all the capabilities of the deluxe package in addition to the following
features:
Expert Agent Selection
•
Reason Codes for Login, Logout, and ACW
•
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