Attendant Vectoring; Call Center Basic - Avaya IP600 Overview

Attendant Vectoring

Attendant Vectoring

Call Center Basic

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This is a Avaya IP600 feature for calls where the caller is seeking an attendant. It
provides a lower-priced solution for customers who want to vector attendant calls that
go to an attendant without purchasing the full vectoring software. This alternative
provides some powerful capabilities, such as announcement in queue, time-of-day
routing, and routing with coverage. Some of the vector steps include:
Announcement
•
Busy
•
Disconnect after announcement
•
Go to step/vector:
•
Time-of-day
~
Unconditionally
~
Queue-fail
~
Queue-to:
•
Attendant group
~
~ Attendant
~ Hunt-group
• "Route-to number with coverage y/n"
• Wait-time hearing silence/ring back/music
Stop
•
The Call Center Basic package, a Avaya IP600 feature, enhances your Call Center by
providing the following features:
Automatic Call Distribution (ACD)
•
• Auto Available Split
• Most Idle Access (MIA) Across Splits/Skills Option
• MIA Treatment for After Call Work (ACW)
• Multiple Call Handling on Request
Forced Multiple Call Handling
•
Move Agent/Change Skills while Staffed
•
Multiple Announcement Boards
•
Redirect on no Answer (RONA)
•
Service Observing by Class of Restriction
•
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
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