Call Center Features - Avaya IP600 Overview

Call Center features

Call Center features
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Telephone Self Administration
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Temporary Bridged Appearance
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• Tenant Partitioning
• Terminal Translation Initialization
• Terminating Extension Group
Timed Reminder and Attendant Timers
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Transfer
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Transfer — Outgoing Trunk
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to Outgoing Trunk
Translation Copy Protection
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Trunk Flash
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Trunk Group Busy/Warning Indicators to Attendant
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Trunk Identification By Attendant
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• Trunk-to-Trunk Transfer
• Visually Impaired Attendant Service
• Voice Message Retrieval
Voice Terminal Alerting Options
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Voice Terminal Display
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Whisper Page
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World Class Tone Detection
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World Class Tone Generation
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Avaya IP600 offers the following features designed to help you set up and maintain a
modern Call Center:
• Abandoned Call Search
• Add/Remove Skills
• Agent Call Handling
Auto-Available Split
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Automatic Call Distribution
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Basic Call Management System
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BCMS-VU (additional cost)
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Best Services Routing (Queue to Best)
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Call Prompting
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Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
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