Definity Extender; Audix Features For Telecommuting - Avaya IP600 Overview

DEFINITY Extender

DEFINITY Extender

AUDIX features for telecommuting

Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
DEFINITY Extender is a single-box remote voice and data solution for
telecommuters, remote agents, and branch offices using Avaya IP600. DEFINITY
Extender helps increase the productivity and performance of remote workers by
allowing them to access the features of the Avaya IP600 system and their corporate
LAN. With the DEFINITY Extender, remote voice access is just as simple as remote
data access for off-premises employees.
The DEFINITY Extender product family provides off-site employees with all of the
features of their Avaya IP600 system, no matter where they are located, over analog
or ISDN-BRI connections. A switch module located at the Avaya IP600 location and
a remote module located at the off-premises location are all you need to provide an
off-premises employee with full voice and data communications functionality.
The following AUDIX features are useful for telecommuting:
Multiple Personal Greetings allow subscribers to prepare a pool of up to 9
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personal greetings to save time and provide personalized customer service.
Separate messages can indicate the subscriber is on the telephone, away from the
desk, or on vacation.
Note:
Multiple Personal Greetings only works in a centralized environment.
With the Mode Codes interface, you cannot set up separate internal and
external greetings.
Outcalling automatically dials a prearranged telephone number or pager when
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messages are received in a user's mailbox. The system tells whoever answers that
messages have been received and allows them to log in to the AUDIX system.
Priority Outcalling provides outcalling notification of priority messages only.
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This allows the telecommuter to be relatively undisturbed by notifications of
messages that do not require immediate attention.
Call Answering for Nonresident Subscribers provides AUDIX system mailboxes
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for remote users who do not have a telephone but do have an extension number on
Avaya IP600.
For example, when working at home, you set Priority Outcalling so the system will
call you when you have messages marked "priority" by the caller. Then you activate a
personal greeting that says something like, "Thanks for calling. I'm working away
from the office today. I'll be checking voice mail periodically, so please leave a
message. If your message is urgent, press 2 after recording it. This will give your
message priority status. The system will notify me of your priority message almost
immediately."
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