Call Accounting Systems - Avaya IP600 Overview

Call Accounting Systems

Call Accounting Systems
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
Note:
Call Accounting Systems (CAS) do not run co-resident on the Avaya
IP600 platform. They are supported ONLY if they can interface to the
Avaya IP600 system for CDR records. Also, they must be able to retrieve
data over LAN.
Avaya provides the following call accounting systems to reduce service expenses,
optimize resources, assign costs, and identify abuse. These products aid in clearly
understanding these issues and communicating them to others.
DEFINITY Network Telemanagement (DNT)
•
DEFINITY Network Telemanagement is a state-of-the-art, multi-user
telemanagement system. Designed in the industrial-strength, on-line, dynamic
server-based Informix NT, this application is unmatched in its performance and
speed.
DEFINITY Network Telemanagement provides a full 32-bit seamless application
for client/server environments that use local area networks (LANs) and wide area
networks (WANs). DEFINITY Network Telemanagement is ODBC-compliant
and uses MAPI/TAPI conventions. DEFINITY Network Telemanagement is a
fully distributed network-based product.
DEFINITY Network Telemanagement can support as many simultaneous users as
required and is offered in various modules that include call management (call
accounting), asset management (inventory control), and service management
(work/service orders).
Call Accounting System for Windows (CFW)
•
The Call Accounting System for Windows (CFW) allows you to generate
comprehensive and accurate accounting reports using the Microsoft Windows 98
or 95 environment. Detailed or summary reports can be expressed in 2- or 3-
dimensional color charts and graphs, or in text files suitable for downloading to
other applications.The optional toll-fraud detection module enables you to detect
fraudulent use of your long-distance services.
You can generate reports that identify:
~ Most frequently dialed numbers
~ Most expensive calls
~ Longest duration calls
In addition, you can search the accounting data for a variety of information,
including dialed numbers, partial numbers, dates, times, call types, departments,
and calling extensions.
You can define up to 5 levels of reporting hierarchy for assignment of costs. The
system archives your data for one accounting period. A flexible markup
capability allows service businesses to adjust call pricing for each client.
CFW can generate 20 standard historical or real-time reports from as many as 100
locations and 10,000 stations. An individual system is capable of polling different
types of call detail storage units or other CFW systems. The remote systems
forward call records and alarms as they are generated.
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