Centrevu Compact Call Center Solutions Packages - Avaya IP600 Overview

CentreVu Compact Call Center Solutions Packages

CentreVu Compact Call Center Solutions Packages
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The CentreVu Compact Call Center solutions are an easy and cost-effective way for
businesses to implement small Call Centers. Two packages are available:
• Basic Package
The Basic Package offers the following features:
Support for 6, 12, 25, or 50 agents
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DEFINITY Release 9 and Release 9 Deluxe Call Center software Right-to-Use
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(RTU) license
Basic Call Management System RTU license
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BCMS Vu Release 2 single-user license
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CD-ROM-based ACD/Vectoring training
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CD-ROM-based Basic Call Management System administrative training
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Enhanced Package
•
The Enhanced Package offers the following features:
Support for 6, 12, 25, or 50 agents
~
~ Deluxe Call Center software RTU license
~ Basic Call Management System RTU license
~ BCMS Vu Release 2 single-user license
~ CD-ROM-based ACD/Vectoring training
CD-ROM-based Basic Call Management System administrative training
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Avaya IP600 Integrated Announcements are activated to enable delayed
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announcements
Avaya IP600 Call Classifier circuit pack, which enables calls centers to offer
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callers simplified call prompting capabilities for basic menu selections and
routing options without the need for a CONVERSANT system
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
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