Avaya IP600 Overview page 117

Call Center features
Overview for Avaya IP600 Internet Protocol Communications Server
555-233-001 — Issue 5 — November 2000
Call Vectoring
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Calling Party/Billing Number
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• CentreVu Advocate
• CentreVu CT Server (additional cost)
• CentreVu Virtual Routing
Direct Agent Announcement
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Duplicate Agent
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Expert Agent Selection
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Flexible Billing
•
Holiday Vectoring
•
Inbound Call Management
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Intraflow and Interflow
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• Enhanced Look-Ahead Interflow
• Malicious Call Trace
• Multimedia Call Handling
• Multiple Call Handling
Queue Status Indications
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Reason Codes
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Redirection on No Answer
•
Remote Agent Logout
•
Service Observing
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Universal Call ID
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VDN in a Coverage Path
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• VDN of Origin Announcement
• Voice Response Integration
• VuStats
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