Intel TIGI2U - Carrier Grade Server User Manual
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Intel TIGI2U - Carrier Grade Server User Manual

Intel TIGI2U - Carrier Grade Server User Manual

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Intel
Carrier Grade Server TIGI2U User
Guide
A Guide for Technically Qualified Assemblers of Intel
®
Identified
Subassemblies/Products
Order Number: D15006-004

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Summary of Contents for Intel TIGI2U - Carrier Grade Server

  • Page 1 ® Intel Carrier Grade Server TIGI2U User Guide A Guide for Technically Qualified Assemblers of Intel ® Identified Subassemblies/Products Order Number: D15006-004...
  • Page 2 Intel’s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together. It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions.

  • Page 3: About This Manual

    (Basic Input/Output System) Setup screens, how to perform a BIOS update, and how to reset the password or CMOS (Complementary Metal Oxide Semiconductor). Information ® about the specific BIOS settings and screens is available in the Intel Server Board TIGI2U Technical Product Specification. See “Additional Information and...
  • Page 4 Power cord (If not included with the platform. This product ships with a power cord in  North America only.) For information about the accessories, memory, processors, and third-party hardware that has been tested and can be used with your board, and for ordering information for Intel products, see http://support.intel.com/support/motherboards/server/TIGI2U/compat.htm. ®...

  • Page 5: Additional Information And Software

    In-depth technical information about the server board included with this Carrier  Grade Server, including BIOS settings and chipset information The latest product information  Accessories or other Intel server products  Hardware (peripheral boards, adapter cards) and operating systems that have been  tested with this product DIMMs that have been tested with this product ...
  • Page 6 Emissions Disclaimer To ensure EMC (Electromagnetic Compatibility) compliance with your local regional rules and regulations, the final configuration of your end system product may require additional EMC compliance testing. For more information, please contact your local Intel Representative. “Regulatory and Integration Information”...
  • Page 7 If the DC power system for the equipment rack is installed with more than 10 amperes of protection, you must provide supplemental protection for the server. The overall current rating of a server configured is 10 amperes. ® Intel Carrier Grade Server TIGI2U User Guide...
  • Page 8 1023 BTU's (British Thermal Units) per hour for the server. The rack selected and the ventilation provided must be suitable to the environment in which the server will be used. ® Intel Carrier Grade Server TIGI2U User Guide viii...
  • Page 9 Preface Safety Cautions Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Resource CD and/or at http://support.intel.com/support/motherboards/server/sb/CS-010770.htm. Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warn- und Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen.

  • Page 10: Table Of Contents

    Contents Contents Preface .........................iii ® Intel Carrier Grade Server TIGI2U Features ..........16 Server Platform Components ....................19 Server Platform Back Panel ....................20 Server Platform Front Panel ....................21 Server Platform Peripherals ....................22 Server Board Connector and Component Locations............23 Configuration Jumpers ......................
  • Page 11 Hardware Diagnostic Testing ....................89 Verifying Proper Operation of Key System Lights ............89 Confirming Loading of the Operating System ............. 90 Specific Problems and Corrective Actions ................90 Power Light Does Not Light ..................90 ® Intel Carrier Grade Server TIGI2U User Guide...
  • Page 12 Server Issue Report Form ..............107 Warranty ......................111 ® Chassis Subassembly Products ..........111 Limited Warranty for Intel Extent of Limited Warranty ....................111 Warranty Limitations and Exclusions ................. 112 Limitations of Liability....................112 How to Obtain Warranty Service ..................113 Telephone Support ....................
  • Page 13 Contents Figures ® Figure 1. Intel Carrier Grade Server TIGI2U ..............16 Figure 2. System Components ................... 19 Figure 3. Platform Back ...................... 20 Figure 4. Front of Server Platform ..................22 Figure 5. Optional Peripheral CD-ROM or DVD-ROM Drive ..........22 ®...
  • Page 14 Figure 55. Securing SCSI Cable to Server Board Connector ..........76 Figure 56. Replacing the Battery ..................78 Figure 57. Password Recovery Jumper ................85 Figure 58. CMOS Recovery Jumper ................... 86 ® Intel Carrier Grade Server TIGI2U User Guide...
  • Page 15 Table 6. BIOS Error Messages ..................97 Table 7. POST Error Beep Codes ................. 98 Table 8. Error Beep Codes Provided by Intel® Management Modules ......98 Table 9. Product Certification Markings ..............101 ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 16: Intel ® Carrier Grade Server Tigi2U Features

    Intel Carrier Grade Server TIGI2U Features ® This chapter briefly describes the main features of the Intel Carrier Grade Server TIGI2U. This chapter provides a diagram of the product, a list of the server features, and diagrams showing the location of important components and connections on the server platform.

  • Page 17: Table 1. Server Platform Features

    Server Platform Features Feature Description Processors Support for up to two Intel® Xeon™ processors with an 800 MT/s MHz front side bus at frequency 3.2 GHz with 2MB cache. Memory  Memory mirroring and memory sparing options  Six DIMM slots supporting DDR-2 400MHz memory Chipset Intel®...
  • Page 18 Two 40mm x 28mm fans Server Management / On-board Platform Instrumentation using the National Semiconductor*  Diagnostics PC87431M mini-Baseboard Management Controller (mBMC) (Default). Support for optional Intel® Management Module - Advanced Edition or  Professional Edition Support for Intel® Server Management 8.x  ...

  • Page 19: Server Platform Components

    G. Front Panel I/O Board C. Power Supplies H. SCSI Hard Disk Drive Carriers D. PCI Riser Card Assembly I. Peripheral Bay (CD-ROM or DVD-ROM drive) ® E. Intel Server Board SE7520JR2 Figure 2. System Components ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 20: Server Platform Back Panel

    Solid Amber Network connection in place Blinking Amber Transmit/receive activity 10 Mbps connection (if left LED is on or blinking) Right LED Solid Amber 100 Mbps connection Solid Green 1000 Mbps connection ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 21: Server Platform Front Panel

    When continuously lit, indicates the presence of a Power System Fault. The front panel power alarm relay will be engaged. System ID LED (white) Continuously lit when activated either by a software command or by the front panel ID button. continued ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 22: Server Platform Peripherals

    The platform provides for a peripheral location to install either a CD-ROM or a DVD-ROM drive. The platform comes with a CD-ROM drive installed. For information on replacing the CD-ROM drive, see “Replacing the CD-ROM Drive”. Figure 5. Optional Peripheral CD-ROM or DVD-ROM Drive ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 23: Server Board Connector And Component Locations

    O. USB header (1 x 10) G. Processor socket 1 P. IDE power connector H. Processor socket 2 Q. SCSI channel A I. +12V processor power R. 120-pin connector for Intel® Management Module ® Figure 6. Intel Server Platform TIGI2U Board Diagram ® Intel...

  • Page 24: Configuration Jumpers

    These pins should be jumpered for normal system operation. “C” in figure If these pins are jumpered, the CMOS settings will be cleared on the next reset. above) These pins should not be jumpered for normal operation. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 25: Front Panel Io (Fpio) System Board

    4 for LED activity definitions. See the Firmware EPS for definitions of the different blink rates. Table 4. LED Activity Definitions LED State Drive Active Fault Condition Solid Green Blinking Green Blinking Yellow/Green Blinking Yellow/Blank Blank ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 26: Peripheral Bay

    “Installing or Removing a Hard Drive”.  NOTE ® The Intel Carrier Grade Server TIGI2U does not support all SCSI hard drives. For a list of validated hard drive manufacturers and hard drive types, see http://support.intel.com/support/motherboards/server/TIGI2U Drives can consume up to 17 watts of power each. Drives must be specified to run at a maximum ambient temperature of 45 °C.

  • Page 27: Power Supply

    2. Maximum input current at high input voltage range shall be measured at 180VAC, at max load. 3. This is not to be used for determining agency input current markings. 4. Maximum rated input current is measured at 100VAC and 200VAC ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 28: System Cooling

    To avoid integration difficulties and possible board damage, your system must meet the requirements outlined below. For a list of qualified components, see the links under “Additional Information and Software.” Processor The server board accommodates two Intel® Xeon™ 3.2 GHz processors operating at 800 MHz FSB with 2MB cache. ® Intel...

  • Page 29: Memory

    Memory Sparing and Mirroring The Intel® E7520 chipset includes hardware that supports memory mirroring and memory on-line sparing. Both memory mirroring and memory on-line sparing provide a way to prevent data loss in case a DIMM fails.
  • Page 30 DIMM in that channel.  NOTE Memory mirroring and memory sparing are mutually exclusive. Only ® one can be active at a time. Refer to the Intel Server Board SE7520JR2 Technical Product Specification for additional information regarding the memory sub-system. ®...
  • Page 31 BIOS will attempt to correctly configure the memory settings, but performance and reliability may be impacted or the DIMMs may not function under the determined frequency. For ECC functionality, all installed DIMMs must be ECC. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 33: Platform Installations And Upgrades

    It is important for cables to be connected correctly. The diagram below provides information about the location of the cable connections. Use this diagram as a reference when following the installation steps in this chapter. Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 34: Figure 9. System Cable Routing

    Platform Installations and Upgrades Figure 9. System Cable Routing ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 35: Removing And Installing The Chassis Cover

    Removing and Installing the Chassis Cover Removing the Chassis Cover ® The Intel Carrier Grade Server TIGI2U must be operated with the top cover in place to ensure proper cooling. You will need to remove the top cover to add or replace components inside of the platform.

  • Page 36: Installing The Chassis Cover

    (see letter “A”). 3. Reconnect all peripheral devices and the AC power cord or the DC mains. Figure 11. Installing the Chassis Cover ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 37: Removing And Installing The Front Bezel

    Hold the bezel in place while you loosen the screws. After both screws are loosened, the bezel will drop from the chassis. 2. Remove the front bezel from the chassis (see letter “B”). Figure 12. Removing the Front Bezel ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 38: Installing The Front Bezel

    1. While holding the front bezel in place (see letter “A”), tighten the captive screws at the left and right edges of the bezel (see letter “B”). Figure 13. Installing the Front Bezel ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 39: Removing And Installing The Processor Air Duct

    3. Remove the screws at the top of the air duct (see letter “A”). 4. Lift the air duct from the server platform (see letter “B”). Figure 14. Removing the Processor Air Duct ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 40: Installing The Processor Air Duct

    PCI adapter assembly. 3. Replace the chassis cover if you have completed all work inside of the chassis. For instructions, see “Installing the Chassis Cover.” Figure 15. Installing the Processor Air Duct ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 41: Installing And Removing Memory Dimms

    7. Insert the bottom edge of the DIMM into the socket. 8. Push down on the top edge of the DIMM until the retaining clips snap into place. Make sure the clips are firmly in place. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 42: Removing Dimms

    Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily. Follow the instructions below to remove and then install a processor. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 43: Removing The Processor

    6. Lift the heat sink from the processor. If it does not pull up easily, twist the heat sink again. Do not force the heat sink from the processor. Doing so could damage the processor. 7. Lift the processor lever. 8. Remove the processor. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 44: Installing The Processor

    5. Aligning the pins of the processor with the socket (see letter “A”), insert the processor into the socket (see letter “B”). See Figure 19. Figure 19. Installing the Processor in the Processor Socket ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 45: Figure 20. Close Processor Socket Lever

    9. Gradually and equally tighten each captive screw until each is firmly tightened. Figure 21. Installing Heat Sink 10. Install the processor air duct. The air duct must be in place for proper system cooling. For instructions, see “Installing the Processor Air Duct.” ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 46: Installing Or Removing A Hard Drive

    It is necessary to remove the front bezel from the chassis. CAUTION ® The Intel Carrier Grade Server TIGI2U does not support all hard drives. To see a list of validated manufacturers and hard drive types, see: http://support.intel.com/support/motherboards/server/TIGI2U...

  • Page 47: Figure 23. Attaching A Hard Disk Drive To A Carrier

    9. When the black drive carrier lever begins to close by itself, push on it to lock the drive assembly into place (see letter “B”). ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 48: Removing A Hard Drive

    “Installing the Front Bezel.” Replacing the CD-ROM Drive ® Your Intel Carrier Grade Server TIGI2U comes with a CD-ROM drive installed in it. As an option, you can replace the CD-ROM drive with a DVD-ROM drive. It is necessary to remove the chassis cover and the front bezel from the chassis to remove or replace the drive.

  • Page 49: Removing The Cd-Rom / Dvd-Rom Drive

    5. Slide the CD-ROM / DVD-ROM drive assembly from the chassis (see letter “B”). 6. Remove the srew at the left side of the drive assembly and save for future use. Figure 25. Removing CD-ROM / DVD-ROM Drive Assembly from Chassis ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 50: Installing The Cd-Rom / Dvd-Rom Drive

    Figure 26. Install CD-ROM Drive or DVD-ROM Drive Assembly into Chassis 6. Install the chassis cover. For instructions, see “Removing the Chassis Cover.” 7. Install the front bezel. For instructions, see “Installing the Front Bezel.” ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 51: Installing Or Removing A Pci Add-In Card

    3. Disconnect the power cable to the riser card assembly. 4. Lift blue tabs and pull up on the riser to remove the riser card assembly from the chassis. Figure 27. Removing Riser Assembly from Chassis ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 52: Figure 28. Installing Low-Profile Pci Card Into Riser

    Press the riser card straight into the slot. Tipping it in the slot while installing it may damage the riser card, board slot, or the PCI card. Figure 28. Installing Low-Profile PCI Card into Riser ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 53: Removing A Pci Add-In Card

    To remove a full-height PCI card (see Figure 31): Unlock the retention bar as shown (see letter “A”). Unscrew the PCI card bracket (see letter “B”) and pull the PCI card from the riser card slot (see letter “C”). ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 54: Figure 30. Removing A Low-Profile Pci Card

    Figure 30. Removing a Low-Profile PCI Card Figure 31. Removing a Full Height PCI Card 6. Insert the empty PCI riser assembly into the chassis. 7. Install the chassis cover. For instructions, see “Installing the Chassis Cover.” ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 55: Replacing The Power Supply

    2. Depress and hold the green lever to disengage the power supply (see letter “A”). 3. Grasp the black handle and pull the power supply from the chassis (see letter “B”). Figure 32. Removing the Power Supply ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 56: Installing The Power Supply

    2. Strip wire insulation as shown. Note minimum wire gauge (see letter “B” in Figure 34). 3. Insert each wire all the way and tighten to 24 in-lb (2.7 N-m) torque (see letter “C” in Figure 34). Figure 34. DC Power In Male Connector Configuration ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 57: Grounding A Dc Powered System

    AC power cord from the system or wall outlet or disconnect the DC mains. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 58: Removing The Four-Fan Assembly

    5. Remove the captive screw that attaches the four-fan assembly to the chassis (see letter “B” in Figure 36). 6. Lift the fan module and remove it from the chassis (see letter “C” in Figure 36). Figure 36. Removing the Four-Fan Assembly ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 59: Installing The Four-Fan Assembly

    3. Connect the fan cables to the correct fan connectors on the front panel I/O board (see letter “C”). The fan connectors are labeled on the front panel I/O board. Figure 37. Installing the Four-Fan Assembly ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 60: Replacing The Mini-Bezel

    6. While pressing in, move the mini bezel from left to right to make sure it is firmly seated. 7. Install the front bezel. For instructions, see “Installing the Front Bezel.” Figure 38. Removing the Mini Bezel ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 61: Replacing The Front Panel I/O Board

    4. Remove the processor air duct. For instructions, see “Removing the Processor Air Duct”. 5. Remove the power interface board. For instructions, see “Removing the Power Interface Board.” 6. Remove the four-fan assembly. For instructions, see “Removing the Four-Fan Assembly.” ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 62: Figure 39. Removing The Front Panel Board

    10. Pull the front panel I/O board up over the placement pegs (see letter “B” in Figure 39) and lift it from the chassis (see letter “C” in Figure 39). Figure 39. Removing the Front Panel Board ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 63: Replacing The Light Pipe

    Front Panel I/O Board. Insert the clips gently and evenly – do not insert one clip fully without first partially pressing the others into place. Figure 40. Replacing the Light Pipe ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 64: Installing The Front Panel I/O Board

    7. Install the power supply. For instructions, see “Installing the Power Supply.” 8. Reconnect all cables to the Front Panel I/O Board. Note that most connectors are labeled to match the connection point on the boards. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 65: Figure 42. Cabling To Front Panel Board

    B. SCSI Channel B Cable C. USB D. Front Panel Connector E. IDE Cable F. Fan Connector Cable G. Telco Alarms Cable 9. Install the chassis cover. For instructions, see “Installing the Chassis Cover.” ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 66: Replacing The Pci Riser Board

    (see letter “C” in the figures below). 7. If replacing the full-height riser board, unplug the 5V power cable from the riser board (see letter “D” in Figure 44). Figure 43. Removing the Low-Profile PCI Riser Board ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 67: Figure 44. Removing The Full Height Pci Riser Board

    46) and slide gently to lock in place (for low-profile riser board see letter “C” in Figure 45; for full-height riser board see letter “D” in Figure 46). Figure 45. Installing the Low-Profile PCI Riser Board ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 68: Replacing The Power Interface Board

    AC power cord from the system or wall outlet or disconnect the DC mains. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 69: Removing The Power Interface Board

    8. Press down on the power interface retention lever (see letter “A”) and pull up to release the power interface board from the placement pegs (see letter “B”). 9. Lift the power interface board from the chassis (see letter “C”). Figure 47. Removing the Power Interface Board ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 70: Installing The Power Interface Board

    “Installing a PCI Add-in Card.” 8. Install the chassis cover. For instructions, see “Installing the Chassis Cover.” Replacing the Serial/Alarms Cable ® The Intel Carrier Grade Server TIGI2U includes a serial/alarms cable. To replace the serial/alarms cable, use the following instructions. ® Intel...

  • Page 71: Removing The Serial/Alarms Cable

    3. Remove the threaded standoffs as shown in Figure 49. Figure 49. Removing the Serial/Alarms Cable Threaded Standoffs 4. Remove the serial/alarms connector from the chassis. Figure 50. Removing the Serial/Alarms Connector from the Chassis ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 72: Installing The Serial/Alarms Cable

    1. Install the serial/alarms connector into the chassis. See Figure 51. Figure 51. Installing the Serial/Alarms Connector into Chassis 2. Install the threaded standoffs as shown in Figure 52. Figure 52. Installing the Serial/Alarms Cable Threaded Standoffs ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 73: Replacing The Server Board

    Platform Installations and Upgrades Replacing the Server Board ® ® The Intel Carrier Grade Server TIGI2U uses the Intel Server Board SE7520JR2. To replace the server board, the following components must be removed: All cable connections on the server board ...

  • Page 74: Figure 53. Removing The Server Board

    Platform Installations and Upgrades Figure 53. Removing the Server Board ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 75: Installing The Server Board

    3. Make sure the standoff locations line up correctly and reinsert the eight screws removed in step 9, under “Removing the Server Board.” See letter “D” in the figure below. Figure 54. Installing the Server Board ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 76: Figure 55. Securing Scsi Cable To Server Board Connector

    9. Install the processor air duct. For instructions, see “Installing the Processor Air Duct.” 10. Install the PCI riser assembly. For instructions, see “Installing a PCI Add-in Card.” 11. Install the chassis cover. For instructions, see “Installing the Chassis Cover.” ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 77: Replacing The Backup Battery

    Kassera använt batteri enligt fabrikantens instruktion. VAROITUS Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 78: Figure 56. Replacing The Battery

    7. Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket. 8. Close the chassis. 9. Run Setup to restore the configuration settings to the RTC. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 79: Installing Or Replacing The Power Cord

    Installing the Platform into a Rack Installation instructions for the standard bracket kit and the optional rail kit are included with each kit. These instructions can also be found on the TIGI2U Resource CD and at http://support.intel.com/support/motherboards/server/chassis/TIGI2U/ Equipment Rack Precautions CAUTION...
  • Page 80 0.25 inch. The nuts on the chassis studs should be installed with a 10 in/lbs torque. The safety ground conductor provides proper grounding only for the server. You must provide additional, proper grounding for the rack and other devices installed in ® Intel Carrier Grade Server TIGI2U User Guide...
  • Page 81 It must also include ventilation sufficient to exhaust a maximum of 1200 BTU per hour for ® a fully loaded server system using the Intel Carrier Grade Server TIGI2U. It is important to note that this measurement is the maximum, and a minimum or typical system could be much less.

  • Page 82: Server Utilities

    If a value cannot be changed for any reason, the feature’s value field is inaccessible. Table 5 describes the keyboard commands you can use in the BIOS Setup menus. Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 83: Table 5. Keyboard Commands

    “No” is selected and the Enter key is pressed, or the ESC key is pressed, the user is returned to where they were before F10 was pressed without affecting any existing values. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 84: Upgrading The Bios

    Review the instructions and release notes that are provided in the readme file distributed with the BIOS image file before attempting a BIOS upgrade. The release notes contain critical information regarding jumper settings, specific fixes, or other information to complete the upgrade. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 85: Upgrading The Bios

    3. Move the jumper from the normal operation position, Password Clear Protect, at pins 1 and 2 to the Password Clear Erase position, covering pins 2 and 3 as indicated in the following diagram. Figure 57. Password Recovery Jumper ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 86: Clearing The Cmos

    6. Return the CMOS Clear jumper to the CMOS Clear by BMC location, covering pins 1 and 2. 7. Close the server chassis. 8. Reconnect the AC power or DC mains, and power up the system. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 87: Troubleshooting

    SCSI drivers. Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. See “Additional Information and...

  • Page 88: Problems Following Initial System Installation

     Are all integrated components from the tested components lists? Check the tested memory list and the supported hardware and operating system list. See “Additional Information and Software” for links to the tested component lists. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 89: Hardware Diagnostic Testing

    Check for the following:  If system LEDs are illuminated, see “LED Information” for a description of the LED lights and steps that need to be taken to correct the problem. Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 90: Confirming Loading Of The Operating System

     Make sure the memory DIMMs have been populated according to the system requirements.  Remove the memory DIMMs and re-seat them.  Make sure the processor complies with the system requirements.  Remove the processor and re-seat it. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 91: No Characters Appear On Screen

     Are the brightness and contrast controls properly adjusted on the video monitor? See the manufacturer’s documentation.  Are the video monitor’s signal and power cables properly installed?  Does this video monitor work correctly if plugged into a different system? Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 92: System Cooling Fans Do Not Rotate Properly

     Make sure the correct networking software is installed.  If you are directly connecting two servers (without a hub), you will need a crossover cable.  Check the network controller LEDs next to the NIC connectors. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 93: Problems With Network

    Before installing a PCI card, you should always:  Turn off the server power by using the power button on the front of the system.  Unplug the AC power cord or DC mains from the server. Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 94: Problems With Newly Installed Application Software

    If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line, you may want to install a surge suppressor between the power outlet and the system power cord. ® Intel Carrier Grade Server TIGI2U User Guide...

  • Page 95: Devices Are Not Recognized Under Device Manager (Windows* Operating System)

    Troubleshooting Devices are not Recognized under Device Manager (Windows* Operating System) ® The Windows* operating systems do not include all of the drivers for the Intel chipsets, onboard NICs, and other components. See “Additional Information and Software” for a link to the current drivers and chipset files.

  • Page 96: Led Information

    Troubleshooting LED Information ® The Intel Server Board TIGI2U includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below. LED Name Function Location Color Notes Aid in server...

  • Page 97: Bios Error Messages

    NVRAM was invalid and has been updated. Updated Failed NVRAM was invalid but was unable to be updated. Keyboard Error Error in the keyboard connection. Make sure keyboard is connected properly. KB/Interface Error Keyboard interface test failed. continued Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 98: Bios Post Beep Codes

    Replace or reseat the system video add-in card. If on-board video is bing used, the server board may be faulty. In addition to the beep codes above, additional beep codes are provided if an Intel® Management Module is installed. The Intel Management Modules provide the following additional beep codes.
  • Page 99 Processor configuration error or CPU 1 socket is empty. Reseat or replace the failed processor. In a two-processor system, make sure the processors are identical. 1-5-2-4 Front-side bus select configuration error. 1-5-4-2 DC power unexpectedly lost. 1-5-4-3 Chipset control failure. 1-5-4-4 Power control failure. Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 100: Regulatory And Certification Information

     GOST R 50628-95 Immunity (Russia)  RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea)  GB 9254 - CNCA Certification (China)  GB 17625 - (Harmonics) CNCA Certification (China)  Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 101: Certifications / Registrations / Declarations

    Table 9. Product Certification Markings Regulatory Compliance Country Marking cULus Listing Marks USA/Canada GS Mark Germany CE Mark Europe FCC Marking (Class A) EMC Marking (Class A) Canada VCCI Marking (Class A) Japan continued Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 102: Electromagnetic Compatibility Notices

    (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions related to the EMC performance of this product, contact: Intel Corporation 5200 N.E. Elam Young Parkway Hillsboro, OR 97124 1-800-628-8686 ®...

  • Page 103: Industry Canada (Ices-003)

    This product has been tested in accordance to, and complies with, the Low Voltage Directive (73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance. Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 104: Vcci (Japan)

    Korean RRL Compliance English translation of the notice above: 1. Type of Equipment (Model Name): On License and Product 2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative 3. Name of Certification Recipient: Intel Corporation 4. Date of Manufacturer: Refer to date code on product 5.

  • Page 105: Regulated Specified Components

    Peripheral Storage Devicesmust be a UL recognized or UL listed accessory and  TUV or VDE licensed. Maximum power rating of any one device is 19 watts. Total server configuration is not to exceed the maximum loading conditions of the power supply. Intel® Carrier Grade Server TIGI2U User Guide...

  • Page 106: Getting Help

    All calls are billed at US $25.00 per incident, and levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at any time without notice).

  • Page 107: Intel ® Server Issue Report Form

    Company Name: Contact Name: Email Address: Intel Server Product: Priority (Critical, Hot, High, Low): Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description. Intel® Carrier Grade Server TIGI2U User Guide...
  • Page 108 Intel® Server Issue Report Form Board / Chassis Information Baseboard Revision – PBA#: DIMM Configuration DIMM1A MB: Baseboard Serial Number: DIMM1A Vendor/part number: CPU1 Speed/Stepping/Spec: DIMM1B MB: System BIOS Version: DIMM1B Vendor/part number: Platform Model ® DIMM2A MB: Intel TIGI2U ...

  • Page 109: Operating System Information

     PCI Slot 3  Video On-Board Video  Add-in Video  On-Board NIC1  (10/100/1000 Mb) On-Board NIC2  (10/100/1000 Mb) Hard Drive Information: SCSI # of drives installed:  Make/Model/Firmware Revision Intel® Carrier Grade Server TIGI2U User Guide...
  • Page 110 Intel® Server Issue Report Form Complete Problem Description In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done.

  • Page 111: Warranty

    Intel’s publicly available specifications for a period of three (3) years after the date the Product was purchased from an Intel authorized distributor. Software of any kind delivered with or as part of products is expressly provided “as is”...

  • Page 112: Warranty Limitations And Exclusions

    Limitations of Liability Intel’s responsibility under this, or any other warranty, implied or expressed, is limited to repair, replacement, or refund, as set forth above. These remedies are the sole and exclusive remedies for any breach of warranty.

  • Page 113: How To Obtain Warranty Service

    Warranty How to Obtain Warranty Service To obtain warranty service for this Product, you may contact Intel or your authorized distributor. North America and Latin AmericaTo obtain warranty repair for the product, please go to the following Web site to obtain instructions: http://support.intel.com/support/motherboards/draform.htm...

  • Page 114: Returning A Defective Product

    Warranty Returning a Defective Product Before returning any product, call your authorized dealer/distribution authority. ® Intel Carrier Grade Server TIGI2U User Guide...

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