Servicedesk Problems Cube - Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual
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104
Cube reference
ServiceDesk Problems Cube
ServiceDesk Problems Cube
Dimensions
ServiceDesk Problems Cube
ServiceDesk Problem Management software and represents a historical view of
Problems that were created in ServiceDesk.
Assigned to User
Category
Contact Type
Date Closed
Date Due
Date Implemented
Date Opened
Date Resolved
Impact
Location
Priority
Problem
Reference
Source
Status
Time Closed
Time Due
Time Implemented
Time Opened
Time Resolved
Urgency
User
– Contains data that is associated with the
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