Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual page 101

Measures
Avg Age (Days)
The average number of days since the incident was created. The number is
useful for understanding the age of the incident. This measure is valid for all
incidents that do not have a status of Resolved or Closed.
Avg Age (Hours)
The average number of hours since the incident was created. The number is
useful for understanding the age of the incident. This measure is valid for all
incidents that do not have a status of Resolved or Closed.
Avg Age (Minutes)
The average number of minutes since the incident was created. This number
is useful for understanding the age of the incident. This measure is valid for
all incidents that do not have a status of Resolved or Closed.
Avg Days Since Modified
The average number of days since the incident was last modified. This measure
is valid for all incidents that do not have a status of Resolved or Closed.
Avg Days Spent
The average days spent.
Avg Days To Resolve
The average time to resolve (in days). This measure is valid for all incidents
that have a status of Resolved or Closed.
Avg Hours Since Modified
The average number of hours since the incident was last modified. This
measure is valid for all incidents that do not have a status of Resolved or
Closed.
Avg Hours Spent
The average time spent (in hours).
Avg Hours To Resolve
The average time to resolve (in hours). This measure is valid for all incidents
that have a status of Resolved or Closed.
Avg Minutes Since Modified
The average number of minutes since the incident was last modified. This
measure is valid for all incidents that do not have a status of Resolved or
Closed.
Avg Minutes Spent
The average time spent (in minutes).
Cube reference
ServiceDesk Incidents Cube
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