Table Of Contents - Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual

Technical Support
Chapter 1 Introducing IT Analytics Solution
IT Analytics Solution .................................................................... 15
How IT Analytics works ................................................................. 15
Chapter 2 Installing and configuring IT Analytics Solution
Installing and configuring IT Analytics Solution ................................ 18
Hardware prerequisites ................................................................. 20
Software prerequisites .................................................................. 20
Installing IT Analytics Solution ...................................................... 21
Licensing IT Analytics Solution ...................................................... 21
Configuring IT Analytics Solution ................................................... 22
Configuring Symantec Endpoint Protection connections ..................... 23
Symantec Endpoint Protection connection fields ............................... 24
Adding Symantec Endpoint Protection connections ............................ 25
Editing Symantec Endpoint Protection connections ............................ 25
Deleting Symantec Endpoint Protection connections .......................... 26
Configuring the ServiceDesk connection .......................................... 26
ServiceDesk connection fields ........................................................ 27
Editing the ServiceDesk connection ................................................. 28
Deleting the ServiceDesk connection ............................................... 28
Adding cubes ............................................................................... 29
Adding reports ............................................................................ 29
Configuring the cube processing tasks ............................................. 30
Verifying your installation ............................................................. 30
Uninstalling IT Analytics ............................................................... 31
Removing the IT Analytics Packs .................................................... 31
Uninstalling IT Analytics Solution .................................................. 32
Hosting Symantec Management Platform and SQL 2005 Reporting
............................................................................................... 4
Services on the same server ..................................................... 32
Contents
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