Troubleshooting Installation And Communication Problems; Downloading The Symantec Endpoint Protection Support Tool To Troubleshoot Computer Issues - Symantec 20032623 - Endpoint Protection Small Business Edition Implementation Manual

Troubleshooting
installation and
communication problems
This chapter includes the following topics:
Downloading the Symantec Endpoint Protection
Support Tool to troubleshoot computer issues
You can download a utility to diagnose common issues you encounter with
installing and using Symantec Endpoint Protection Manager or the Symantec
Endpoint Protection Small Business Edition client.
To download the Symantec Endpoint Protection Tool
1
Downloading the Symantec Endpoint Protection Support Tool to troubleshoot
computer issues
Identifying the point of failure of an installation
Troubleshooting communication problems between the management server
and the client
Troubleshooting communication problems between the management server
and the console or the database
Do one of the following tasks:
See the knowledge base article,
Tool.
In the console, click Help > Download Support Tool.
Chapter
The Symantec Endpoint Protection Support
24