Known Problems - Symantec 10551441 - AntiVirus Corporate Edition Reference Manual

24 Importer tool
Getting Help while using the Importer tool

Known problems

Importer depends on the HKLM\SOFTWARE\Intel\LANDesk\VirusProtect6\
CurrentVersion\AddressCache key used by the Symantec System Center. If this
key is not present, an error message appears.
The Importer modifies the AddressCache key under HKLM, so the user needs
local administrator rights.
The Importer tool aids in the discovery process of the Symantec System Center.
The Importer determines whether the Symantec System Center is present on
the local computer. If not, an error message appears.
After an import, the computer names paired with their IP addresses in the
registry are not complete. They show only the computer under the Address_0
and Protocol dword values. A discovery must be run to complete the process
(using the Run Discovery Now button in the Discovery Service Properties dialog
box).
Do not click the Clear Cache Now option in the Discovery Service Properties
dialog box. This deletes the contents of the address cache, including the
imported data.
The Importer cannot assist in locating computers during the installation
process.
Note: When you are pushing the Symantec AntiVirus client and server to remote
computers, an Import option appears in the Select Computer dialog box. Do not
confuse this Import option with the Import option on the ClientRemote Install
and AV Server Rollout installation screens.
The Importer does not overwrite existing IP addresses in the address cache; this
is an intended design feature. However, there is a possibility that an incorrect IP
address may exist in the cache. In such a case, the Importer cannot correct it.