Page 1 IT Analytics Solution for Symantec User Guide Version 7.0 SP2...
Page 2 Legal Notice Copyright © 2009-2010 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, Altiris, and any Altiris or Symantec trademarks used in the product are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
Page 3 Symantec Corporation 350 Ellis Street Mountain View, CA 94043 http://www.symantec.com...
Page 4: Technical Support
The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.
Page 5: Table Of Contents
Configuring the cube processing tasks ..........30 Verifying your installation ............. 30 Uninstalling IT Analytics ............... 31 Removing the IT Analytics Packs ............ 31 Uninstalling IT Analytics Solution ..........32 Hosting Symantec Management Platform and SQL 2005 Reporting Services on the same server ............. 32...
Page 6 Granting access to cubes using SQL Server Management Studio ... 62 SQL Server Reporting Services ............63 Granting access to reports for authorized users using the Symantec Management Console .............. 64 Granting access to reports for authorized users using the Report Manager Web site ..............
Page 7 About IT Analytics Solution packs ........... 71 IT Analytics Asset Management Pack ..........71 IT Analytics Client and Server Management Pack ....... 72 IT Analytics Symantec Endpoint Protection Pack ....... 73 IT Analytics ServiceDesk Pack ............74 Appendix A Cube reference ..............
Page 8 Software Compliance Dashboard ........... 128 Software Delivery Dashboard ............128 Software Installs Dashboard ............128 Symantec Endpoint Protection Client Dashboard ......128 Symantec Endpoint Protection Risk Dashboard ........ 128 Vista Readiness Dashboard ............128 Windows 7 Readiness Dashboard ..........129...
Page 9 Contents Computers by Operating System ........... 137 Computers by System Type ............137 Event Console Alert Details ............137 Event Console Alerts Trend ............137 Installed Files by File Name ............137 Installed Files Search ..............137 Intrusion Prevention Signature Details ........... 138 IT Analytics Configuration Events ..........
Page 10 Contents ServiceDesk Problems by Category ..........144 ServiceDesk Problems by Impact ........... 144 ServiceDesk Problems by Priority ..........145 ServiceDesk Problems by Status ............ 145 ServiceDesk Problems by Urgency ..........145 ServiceDesk Release Search ............145 ServiceDesk Releases by Assigned to User ........145 ServiceDesk Releases by Status .............
Page 11 Contents EP Firewall Policy ............... 163 EP Group .................. 163 EP IDS Policy ................163 EP Intrusion Prevention Signature ..........164 EP Last Checkin Date ..............164 EP Last Scan Date ............... 164 EP Last Virus Date ..............164 EP Live Update Policy ..............165 EP Scan ..................
Page 12 Contents Monitor NT Event Type ............... 174 Monitor NT Event User ..............174 Monitor Process Name ..............174 Monitor Process Owner ............... 175 Monitor Task ................175 Organizational Group ..............175 Package ..................175 Package Distribution Event Status ..........175 Package Download Method ............
Page 13 Contents ServiceDesk Incident Priority ............184 ServiceDesk Incident Source ............184 ServiceDesk Incident Status ............184 ServiceDesk Incident Type ............184 ServiceDesk Incident Urgency ............184 ServiceDesk Last Modified by User ..........185 ServiceDesk Problem ..............185 ServiceDesk Problem Category ............185 ServiceDesk Problem Impact ............
Page 14 Contents SQL Cluster Resource ..............193 SQL Database ................194 SQL Database Creation Date ............194 SQL Database System ..............194 SQL Storage Area ............... 195 SQL User .................. 195 Task ..................195 Task Server ................195 Time ..................196 User ..................
Page 15: Introducing It Analytics Solution
IT Analytics Solution IT Analytics Solution software complements and expands upon the traditional reporting that is offered in most Symantec solutions. It brings multi-dimensional analysis and robust graphical reporting features to Symantec Management Platform. This functionality allows users to explore data on their own, without advanced knowledge of databases or third-party reporting tools.
Page 16 IT Analytics Solution does not contain any cubes or reports. The actual definitions for the cubes, reports, and dashboards are contained within the IT Analytics Packs that align with the existing Symantec suites. These definitions provide the business value for IT Analytics Solution.
Page 17: Installing And Configuring It Analytics Solution
Hardware prerequisites Software prerequisites Installing IT Analytics Solution Licensing IT Analytics Solution Configuring IT Analytics Solution Configuring Symantec Endpoint Protection connections Symantec Endpoint Protection connection fields Adding Symantec Endpoint Protection connections Editing Symantec Endpoint Protection connections Deleting Symantec Endpoint Protection connections...
Page 18: Installing And Configuring It Analytics Solution
Hosting Symantec Management Platform and SQL 2005 Reporting Services on the same server Installing and configuring IT Analytics Solution From the Symantec Management Console, you can install, configure, and setup your version of IT Analytics Solution. Process for installing and configuring IT Analytics Solution...
Page 19 Reporting Services virtual directory, and report folder. “Configuring IT Analytics Solution” on page 22. Step 5 (Optional) Configure the Symantec You can configure the Symantec Endpoint Endpoint Protection connections. Protection connections that the IT Analytics Symantec Endpoint Protection Pack uses. “Configuring Symantec Endpoint Protection connections”...
Page 20: Hardware Prerequisites
The computer that you want to install IT Analytics Solution on should meet specific hardware requirements. “Installing and configuring IT Analytics Solution” on page 18. In addition to the hardware required for the Symantec Management Platform, the following hardware is recommended: Pentium 4 1.8 GHz CPU 1 GB RAM...
Page 21: Installing It Analytics Solution
For the downloadable file, see http://www.microsoft.com/downloads/details.aspx?familyId=7287252C- 402E-4F72-97A5-E0FD290D4B76&displaylang=en. Installing IT Analytics Solution You can install IT Analytics Solution from the Symantec Management Console. “Installing and configuring IT Analytics Solution” on page 18. To install IT Analytics Solution Launch the Symantec Installation Manager.
Page 22: Configuring It Analytics Solution
You can configure IT Analytics Solution to meet the needs of your environment. “Installing and configuring IT Analytics Solution” on page 18. To configure IT Analytics Solution From the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Settings folder. Click Configuration.
Page 23: Configuring Symantec Endpoint Protection Connections
If necessary, you can click Edit URLs to make changes. Configuring Symantec Endpoint Protection connections You need to complete these steps only if the IT Analytics Symantec Endpoint Protection Pack is installed. Configure these connections before you install the IT Analytics Symantec Endpoint Protection cubes.
Page 24: Symantec Endpoint Protection Connection Fields
25. “Deleting Symantec Endpoint Protection connections” on page 26. Symantec Endpoint Protection connection fields You can add, edit, and modify Symantec Endpoint Protection connections by entering information for the corresponding fields. “Adding Symantec Endpoint Protection connections” on page 25.
Page 25: Adding Symantec Endpoint Protection Connections
Installing and configuring IT Analytics Solution Adding Symantec Endpoint Protection connections Adding Symantec Endpoint Protection connections IT Analytics Solution lets you add Symantec Endpoint Protection connections so their relevant data can be leveraged for reporting purposes. “Editing Symantec Endpoint Protection connections”...
Page 26: Deleting Symantec Endpoint Protection Connections
IT Analytics Solution lets you delete Symantec Endpoint Protection connections to remove data from reports. You might have only one Symantec Endpoint Protection connection left and there are IT Analytics Symantec Endpoint Protection cubes installed on your system. In that case, you cannot delete the server until you uninstall the cubes.
Page 27: Servicedesk Connection Fields
Installing and configuring IT Analytics Solution ServiceDesk connection fields To configure the ServiceDesk connection In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Settings > Connections folders. Click Symantec ServiceDesk. In the right pane, enter the information for each of the connection fields.
Page 28: Editing The Servicedesk Connection
“Installing and configuring IT Analytics Solution” on page 18. To edit the ServiceDesk connection In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Settings > Connections folders. Click Symantec ServiceDesk. Change the information for any of the following fields:...
Page 29: Adding Cubes
“Installing and configuring IT Analytics Solution” on page 18. To add cubes In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Settings > Cubes folders. In the Cube Setup window, click the Available tab.
Page 30: Configuring The Cube Processing Tasks
18. To configure the cube processing tasks In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Settings > Processing folders. Select the schedule that you want for the default processing tasks, and then click Enable Schedule.
Page 31: Uninstalling It Analytics
Installing and configuring IT Analytics Solution Uninstalling IT Analytics To verify your installation In the Symantec Management Console, on the Home menu, click IT Analytics. Verify that the correct items appear in your installation. The left pane should include the following items:...
Page 32: Uninstalling It Analytics Solution
Server 2005 Reporting Services that IT Analytics Solution uses. The configuration changes let Reporting Services work on the same server as Symantec Management Platform. The IIS script that runs as part of the Symantec Management Platform installation causes the default Reporting Services virtual directories to stop functioning.
Page 33 Installing and configuring IT Analytics Solution Hosting Symantec Management Platform and SQL 2005 Reporting Services on the same server and application pool to use with the two virtual directories that SQL Server 2005 Reporting Services requires. To host Symantec Management Platform and Reporting Services on the same server...
Page 34 Installing and configuring IT Analytics Solution Hosting Symantec Management Platform and SQL 2005 Reporting Services on the same server In Windows, click Start > All Programs > Microsoft SQL Server 2005 > Configuration Tools > Reporting Services Configuration to launch SQL Reporting Services.
Page 35 Installing and configuring IT Analytics Solution Hosting Symantec Management Platform and SQL 2005 Reporting Services on the same server In the left pane of the Symantec Management Console, click the Report Setup task. Click the Available Reports tab. Check all of the reports that you want to install.
Page 36 Installing and configuring IT Analytics Solution Hosting Symantec Management Platform and SQL 2005 Reporting Services on the same server...
Page 37: Implementing It Analytics Solution
Chapter Implementing IT Analytics Solution This chapter includes the following topics: Accessing IT Analytics Solution Viewing a dashboard report Viewing a detailed report Creating a new report About Pivot tables Pivot table prerequisites Pivot table fields Top pivot toolbar functions Pivot toolbar functions Pivot charts toolbar functions Saving a pivot table view...
Page 38: Accessing It Analytics Solution
Implementing IT Analytics Solution Accessing IT Analytics Solution Displaying results in a pivot table Exporting pivot table results Removing warning messages Creating a pivot table using the Computer cube example About Key Performance Indicators (KPIs) Creating Key Performance Indicators (KPIs) Setting the status of a KPI (advanced) Accessing IT Analytics Solution You can access IT Analytics Solution in many ways.
Page 39 Access IT Analytics Solution in one of the following ways: Method Description Symantec Management Console - Pivot In the Symantec Management Console, on Tables the Home menu, click IT Analytics > Pivot Tables. Using pivot tables, you can construct and save the report views that are based on predefined measures and dimensions.
Page 40: Viewing A Dashboard Report
IT Analytics reports in detail. To view dashboard reports In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Content folder. Click Dashboards.
Page 41 Click Save on the toolbar to save your report. Save your report with a name that represents how the report displays in the Symantec Management Console. The file name is used to name the report in the Symantec Management Console.
Page 42: About Pivot Tables
About Pivot tables A pivot table is an interactive view of an IT Analytics Cube. You can use it to dynamically analyze data from within the Symantec Management Console. It uses Microsoft Office Web Components that are embedded within Microsoft Office products or that are freely available to download.
Page 43: Pivot Table Fields
Implementing IT Analytics Solution Pivot table fields Pivot table fields The following pivot table fields are available. “About Pivot tables” on page 42. Pivot table fields Table 3-1 Field Description Drop Filter Fields Here The value on which to filter the given results. Drop Column Fields Here The columns of the pivot table.
Page 44: Pivot Toolbar Functions
Implementing IT Analytics Solution Pivot toolbar functions Top pivot toolbar functions (continued) Table 3-2 Function Description Delete Deletes the currently loaded pivot table or pivot chart view. Display as Pivot Table Displays the data and results as a pivot table. Display as Pivot Chart Displays the data and results as a pivot chart.
Page 45: Pivot Charts Toolbar Functions
Implementing IT Analytics Solution Pivot charts toolbar functions Pivot toolbar functions (continued) Table 3-3 Function Description Field List Displays the available attributes within the cube. Each attribute can be added to the pivot table to shape your results. Pivot charts toolbar functions The following toolbar functions are available only for pivot charts.
Page 46: Loading A Pivot Table View
“About Pivot tables” on page 42. To load a pivot table view In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Pivot Tables folder. Click the cube that contains your saved view.
Page 47: Deleting A Pivot Table View
“About Pivot tables” on page 42. To delete a pivot table view In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Pivot Tables folder. Click the cube that contains your saved view.
Page 48: About Displaying Pivot Data Results
Implementing IT Analytics Solution About displaying pivot data results Click Open. The page refreshes and displays the name of the view under the name of the cube. From the toolbar at the top of the pivot page, click Delete. Click OK to confirm the deletion. Click OK to confirm that the view has been deleted.
Page 49: Displaying Results In A Pivot Table
48. To display results in a pivot chart In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Pivot Tables folder. Click the cube that you want to configure a pivot chart for.
Page 50: Removing Warning Messages
In Internet Explorer, on the Tools menu, click Internet Options. On the Security tab, select the appropriate Web content zones (Local Intranet and Trusted Sites). For the Local Intranet zone, add the URL string for the Symantec Management Console. For example, http://localhost/.
Page 51: Creating A Pivot Table Using The Computer Cube Example
Implementing IT Analytics Solution Creating a pivot table using the Computer cube example For the Trusted Sites zone, add the URL string for the Symantec Management Console. For example, http://servername/. Click Local Intranet Zone. Click Custom Level. Under Miscellaneous, set Access data sources across domains to Enable.
Page 52: About Key Performance Indicators (Kpis)
Implementing IT Analytics Solution About Key Performance Indicators (KPIs) From the field list, click Computer - System Manufacturer, and then drag it to the Row area. Because you already have an existing field (Computer - OS Name), you have the option of place the new field before or after the existing field. A blue bar highlights the existing field.
Page 53: Creating Key Performance Indicators (Kpis)
MDX code that is needed to define the KPI. To create KPIs In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Pivot Tables folder. Click Patch Management Cube.
Page 54: Setting The Status Of A Kpi (Advanced)
Implementing IT Analytics Solution Setting the status of a KPI (advanced) Click Create KPI. In the resulting pop-up window, in the KPI Name box, enter Computers with Critical Vulnerability. Verify that the following boxes are correctly filled out: Database Name. This box should be the name of the Analysis Services database that IT Analytics Solution is configured to use.
Page 55 This procedure is an example of enhancing the KPI that was previously created. To set the status of a KPI In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Settings folder.
Page 56 Implementing IT Analytics Solution Setting the status of a KPI (advanced)
Page 57: Granting Access To It Analytics Solution
Deleting a role Granting access to cubes using SQL Server Management Studio SQL Server Reporting Services Granting access to reports for authorized users using the Symantec Management Console Granting access to reports for authorized users using the Report Manager Web...
Page 58: About Security
Users typically use the Symantec Management Console to access IT Analytics Solution. Users must have access through a Symantec Management Platform security role and have at least Symantec Guests role privileges. They must also have access to the data within the Analysis Services cubes and reporting services reports to have full functionality.
Page 59: Sql Server Analysis Services
Server database box. Then, click Save Database Settings without altering the configuration. This action sets the data sources to the current values. This step is necessary whenever the database settings for Symantec Management Platform are altered. If you need to make advanced configuration changes to the data sources, you can directly manipulate the data sources by using SQL Server Management Studio.
Page 60: Granting Access To Cubes Using The Symantec Management Console
You can grant read access to cubes by using the Security tab on the Cube Setup page in the Symantec Management Console.
Page 61: Adding A User To A Default Role
You can add members to the default IT Analytics users role. To add a user to the default role In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Settings folder. Click Cubes.
Page 62: Deleting A Role
Granting access to IT Analytics Solution Deleting a role To create a role In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, expand the Settings folder. Click Cubes. In the right pane, click the Security tab.
Page 63: Sql Server Reporting Services
Reporting Services is also accessed each time that a user runs an IT Analytics Solution report in the Symantec Management Platform. They can also access reports directly through the Reporting Services Report Manager Web site.
Page 64: Granting Access To Reports For Authorized Users Using The Symantec Management Console
Granting access to IT Analytics Solution Granting access to reports for authorized users using the Symantec Management Console By default, the local administrators group on the Reporting Server has content manager privileges. However, if the application identity is not part of this group, it can be granted the system administrator privilege.
Page 65: Granting Access To Reports For Authorized Users Using The Report Manager Web Site
Granting access to IT Analytics Solution Granting access to reports for authorized users using the Report Manager Web site Granting access to reports for authorized users using the Report Manager Web site You can grant reports access to the users that do not already have browser privileges on the report server instance that hosts the IT Analytics reports.
Page 66: Granting Access To The Dashboards, Pivot Tables, And Reports
Select the result that was returned for the IT Analytics Users group. Click OK. Click Apply to save the settings. In the Symantec Management Console, on the Home menu, click IT Analytics. In the left pane, right-click the IT Analytics folder. Select Properties.
Page 67: Symantec Management Platform Role-Based Privileges
Click Apply. All users in the IT Analytics Users security group now have access to the IT Analytics features in the Symantec Management Console. They also have full access to the installed IT Analytics cubes and reports. We added several Notification Server role-based privileges to help you secure the data that is available within IT Analytics.
Page 68: Filtering Role-Based Cubes (Advanced)
Filtering role-based cubes (advanced) To grant access to save and load views and create new reports In the Symantec Management Console, on the Settings menu, click Security > Roles. In the left pane, select the role that you want to grant access to.
Page 69: Distributed Architecture Considerations (Advanced)
When the SQL Server Analysis Services and SQL Server Reporting Services are hosted on the same computer, the credentials of the user that wants to access a report through the Symantec Management Console are passed across only one computer connection. The credentials are passed from the user s computer to the computer that hosts both Analysis Services and Reporting Services.
Page 70 Granting access to IT Analytics Solution Distributed architecture considerations (advanced) To complete the two-step delegation process from the user s computer to the Reporting Server and back to Analysis Services, you can use one of the following two options: Enable the Kerberos protocol to allow credential delegation over multiple connections.
Page 71: It Analytics Solution Packs
IT Analytics Client and Server Management Pack IT Analytics Symantec Endpoint Protection Pack IT Analytics ServiceDesk Pack About IT Analytics Solution packs The following packs correspond to common Symantec licensing scenarios and functionality: IT Analytics Asset Management Pack “IT Analytics Asset Management Pack”...
Page 72: It Analytics Client And Server Management Pack
IT Analytics Solution packs IT Analytics Client and Server Management Pack This pack contains all of the core functionality of IT Analytics Solution for the configuration of cubes and reports. “About IT Analytics Solution packs” on page 71. It also contains the pivot tables and the reports that are associated with the following licensed cubes: Assets Software License Compliance...
Page 73: It Analytics Symantec Endpoint Protection Pack
SQL Servers Tasks IT Analytics Symantec Endpoint Protection Pack Licensed 1:1 with the number of computers that have the Symantec Endpoint Protection client installed. The cubes and reports in this pack use the configuration information of the Symantec Endpoint Protection Manager servers. The configuration information is captured when the SEP cubes are installed from the cube setup page.
Page 74: It Analytics Servicedesk Pack
IT Analytics Solution packs IT Analytics ServiceDesk Pack IT Analytics ServiceDesk Pack Licensed 1:1 with the ServiceDesk Solution licenses. The cubes and reports in this pack use the configuration information of the ServiceDesk servers. The configuration information is captured when the ServiceDesk cubes are installed from the cube setup page.
Page 75: Appendix A Cube Reference
Appendix Cube reference This appendix includes the following topics: Application Metering Cube Assets Cube Computers Cube ESX Servers Cube Event Console Alerts Cube IIS Servers Cube Installed Files Cube Installed Software Cube Monitor Metrics Cube Monitor NT Events Cube Monitored Processes Cube Package Distribution Events Cube Package Server Configuration Events Cube Package Server Status Cube...
Page 76 Software Delivery Package Events Cube Software Delivery Status Events Cube Software License Compliance Cube Software Purchases Cube SQL Servers Cube Symantec Endpoint Protection Access Rights Symantec Endpoint Protection Alerts Symantec Endpoint Protection Clients Symantec Endpoint Protection Policies Symantec Endpoint Protection Scans...
Page 77: Application Metering Cube
Cube reference Application Metering Cube Application Metering Cube – Contains data that is primarily associated with Application Metering Cube Altiris Inventory Solution. It represents a historical view of application execution. Dimensions Computer Date File Filter Software Component Organizational Group Software Product User Measures Computer Count...
Page 78: Assets Cube
Cube reference Assets Cube Assets Cube – Contains the information that is primarily associated with Asset Assets Cube Management Solution. It provides details about the ownership, status, location, and the type of asset that is intended to be used within the organization. Dimensions Asset Asset Status...
Page 79: Computers Cube
– Contains data that is primarily associated with Altiris Inventory Computers Cube Solution. It represents a current view of the information that the hardware and operating system scans that are stored in Symantec Management Platform collect. Dimensions Computer Created Date...
Page 80 Cube reference Computers Cube memory capacity that is represented in the Physical Memory Capacity measure. The results are in Gigabytes. Physical Memory Array Max Device Count The maximum number of devices that the physical memory arrays for a device support. This number is equal to or greater than the actual installed memory device count that is represented in the Physical Memory Device Count measure.
Page 81: Esx Servers Cube
Cube reference ESX Servers Cube ESX Servers Cube – Contains the data about the virtual machines that are hosted ESX Servers Cube on ESX Servers. Dimensions Computer Storage Volume Virtual Machine Measures Host Count The number of machines that host one or more virtual machines. Storage Volume Count The number of storage volumes.
Page 82: Event Console Alerts Cube
Cube reference Event Console Alerts Cube Event Console Alerts Cube – Contains the information about the alerts that Event Console Alerts Cube are available within the Event Console. It represents a historical view of alerts and provides the ability to search for recurring issues or clients with problems. Dimensions Computer Date...
Page 83: Iis Servers Cube
Cube reference IIS Servers Cube IIS Servers Cube – Contains the information about the configuration and settings IIS Servers Cube of servers that host IIS. Dimensions Computer FTP Site Server Virtual Directory Web Site Measures FTP Site Count The distinct number of FTP sites. Server Count The number of identified servers.
Page 84: Installed Files Cube
Installed Files Cube – Contains data that is primarily associated with Altiris Installed Files Cube Inventory Solution. It represents a current view of the information that the Software Inventory that is stored in Symantec Management Platform collects. Dimensions Computer File...
Page 85: Installed Software Cube
– Contains data that is primarily associated with the Installed Software Cube Altiris Software Management Framework. It represents a current view of the information that is collected from the managed computers and stored in Symantec Management Platform. Dimensions Add Remove Programs...
Page 86: Monitor Metrics Cube
Cube reference Monitor Metrics Cube Monitor Metrics Cube – Contains the historical information regarding alerts, Monitor Metrics Cube metrics, rules, and the tasks that Monitor Solution captures. Monitor Solution sets up the rules that can trigger alerts and the tasks that are based on a collected set of metrics.
Page 87 Cube reference Monitor Metrics Cube Monitor Metric Detail Level Monitor Metric Instance Monitor Metric Source Monitor Task Task Server Alert Count The number of alerts that were triggered. This measure group is not valid with the following dimensions: Event Console Alert Action Audit Type Monitor Metric Monitor Metric Detail Level Monitor Metric Instance...
Page 88 Cube reference Monitor Metrics Cube Event Console Alert Severity Event Console Monitor Rule Monitor Task Task Server The maximum value that was recorded for the given metric. This measure group is not valid with the following dimensions: Event Console Alert Event Console Alert Action Audit Type Event Console Alert Category Event Console Alert Severity...
Page 89 Cube reference Monitor Metrics Cube Event Console Monitor Rule Monitor Task Task Server Task Count The number of tasks that were launched. This measure group is not valid with the following dimensions: Event Console Alert Event Console Alert Action Audit Type Event Console Alert Category Event Console Alert Severity Monitor Metric...
Page 90: Monitor Nt Events Cube
Cube reference Monitor NT Events Cube Monitor NT Events Cube – Contains the Windows NT event log data that Monitor Monitor NT Events Cube Solution captures. It represents a historical view of the Windows NT event log of all monitored client computers. Dimensions Category Computer...
Page 91: Monitored Processes Cube
Cube reference Monitored Processes Cube Monitored Processes Cube – Contains the Windows process data that Monitor Monitored Processes Cube Solution captures. It represents a historical view of the process data from all monitored client computers, including processor and virtual memory utilization. Dimensions Computer Date...
Page 92 Cube reference Monitored Processes Cube Min Process Handle Count The minimum handle count for the given dimension. Min Process Thread Count The minimum number of process threads. Min Process Virtual Memory Size The minimum virtual memory size for the given dimension. Min Process Working Set Size The minimum working set size for the given dimension.
Page 93: Package Distribution Events Cube
Package Distribution Event Time (alias for Time Dimension) Package Server Measures Package Servers The number of package servers that host a package. Package Distribution Events The number of distribution events that were sent from the package server to Symantec Management Platform during package replication.
Page 94: Package Server Configuration Events Cube
Measures Configuration Requests The number of configuration requests that were sent between the package servers and Symantec Management Platform. This measure can be used to determine package server availability. Package Servers The number of package servers on which matching events occurred.
Page 95: Package Server Status Cube
Cube reference Package Server Status Cube Package Server Status Cube – Represents the current state of the package Package Server Status Cube server infrastructure. This information includes the measures and dimensions that provide clarity into the associations between package servers and packages. It also includes the status of each package on each package server.
Page 96: Patch Management Cube
Patch Management Cube Patch Management Cube – Contains data that is primarily associated with Patch Patch Management Cube Management Solution. It represents the current state of the Patch Management Inventory scan information for Symantec Management Platform. Dimensions Computer Filter Organizational Group...
Page 97: Servicedesk Changes Cube
Cube reference ServiceDesk Changes Cube ServiceDesk Changes Cube – Contains data that is associated with ServiceDesk ServiceDesk Changes Cube Change Management and represents a current status. It also represents a historical view of Change Requests in ServiceDesk. Dimensions Assigned to User Change Contact Type Date Closed...
Page 98 Cube reference ServiceDesk Changes Cube User Measures Change Count The number of changes. Failed Changes The number of changes that failed. Rejected Changes The number of changes that were rejected. Unplanned Changes The number of changes that were unplanned. Change Assignment Count The number of assigned users.
Page 99 Cube reference ServiceDesk Changes Cube Avg Age (Minutes) The number of minutes that the change has been opened. This number is useful for understanding the age of the change. This measure is valid for all changes that do not have a Resolved or Closed state. Avg Cost To Implement The cost to implement the change.
Page 100: Servicedesk Incidents Cube
Cube reference ServiceDesk Incidents Cube ServiceDesk Incidents Cube – Contains data that is associated with ServiceDesk ServiceDesk Incidents Cube Incident Management and represents a current and a historical view of Incidents in ServiceDesk. Dimensions Affected User Assigned to User Category Close Code Contact Type Created by User...
Page 101 Cube reference ServiceDesk Incidents Cube Measures Avg Age (Days) The average number of days since the incident was created. The number is useful for understanding the age of the incident. This measure is valid for all incidents that do not have a status of Resolved or Closed. Avg Age (Hours) The average number of hours since the incident was created.
Page 102 Cube reference ServiceDesk Incidents Cube Avg Minutes To Resolve The average time to resolve in minutes. This measure is valid for all incidents that have a status of Resolved or Closed. Avg Percent Complete The average percentage that is complete. Avg Survey Score The average survey score.
Page 103 Cube reference ServiceDesk Incidents Cube Incident Assignment Count The number of users and groups that are assigned to an incident. An incident can have more than one person assigned to it. This measure is useful for determining the number of users that are assigned to a given incident. Open Incident Count The total number of open incidents.
Page 104: Servicedesk Problems Cube
Cube reference ServiceDesk Problems Cube ServiceDesk Problems Cube – Contains data that is associated with the ServiceDesk Problems Cube ServiceDesk Problem Management software and represents a historical view of Problems that were created in ServiceDesk. Dimensions Assigned to User Category Contact Type Date Closed Date Due...
Page 105 Cube reference ServiceDesk Problems Cube Measures Avg Age (Days) The average number of days since the problem was created. The number is useful for understanding the age of the problem. This measure is valid for all problems that do not have a Resolved or Closed state. Avg Age (Hours) The average number of hours since the problem was created.
Page 106 Cube reference ServiceDesk Problems Cube Problem Count The total number of problems. RFC Count The total number of Requests For Change. Closed Problem Count The total number of closed problems. This measure is valid for all problems that have a Resolved or Closed status. Contact Count The number of users that are attached to this problem.
Page 107: Servicedesk Releases Cube
Cube reference ServiceDesk Releases Cube ServiceDesk Releases Cube – Contains data that is associated with the ServiceDesk Releases Cube ServiceDesk Release Management. It represents a historical view of Releases that were created in ServiceDesk. Dimensions Assigned to User Contact Type Date Closed Date Ended Date Opened...
Page 108 Cube reference ServiceDesk Releases Cube Avg Age (Hours) The average number of hours since the release was created. The number is useful for understanding the age of the release. This measure is valid for all releases that do not have a Resolved or Closed state. Avg Age (Minutes) The average number of minutes since the release was created.
Page 109 Cube reference ServiceDesk Releases Cube Reference Count The number of references. A reference can be different associations. For example, Location, Computer, and Business Services. Release Assignment Count The number of users and groups that are assigned to a release. A release can have more than one person assigned to it.
Page 110: Software Delivery Execution Events Cube
Package Measures Avg Duration In Seconds The average number of seconds that it took to complete execution. Events The number of events that were sent from the Altiris Agent to Symantec Management Platform. Computer Count The distinct number of computers.
Page 111: Software Delivery Package Events Cube
Cube reference Software Delivery Package Events Cube Software Delivery Package Events Cube – Contains the information regarding Software Delivery Package Events Cube the download of packages to Altiris managed computers. This information includes the method location and the source location for each download. It also includes status information and the date and time of each package download.
Page 112 Cube reference Software Delivery Package Events Cube Total Bytes Transferred The total number of bytes that were transferred during the download of packages.
Page 113: Software Delivery Status Events Cube
Cube reference Software Delivery Status Events Cube Software Delivery Status Events Cube – Contains the information about the Software Delivery Status Events Cube status of Advertisements as they relate to Altiris managed computers. This information is valuable to verify that client computers receive Advertisements as expected.
Page 114: Software License Compliance Cube
Cube reference Software License Compliance Cube Software License Compliance Cube – Contains and relates contract data from Software License Compliance Cube Asset Management Inventory and Application Metering Solutions. Software purchase and inventory data is associated with licenses using automated search rules.
Page 115: Software Purchases Cube
Cube reference Software Purchases Cube Software Purchases Cube – Contains contract data from Asset Management Software Purchases Cube Solution. This cube provides data regarding all software purchase records within the CMDB and allows the data to be associated with organizational units and software licenses.
Page 116: Sql Servers
Cube reference SQL Servers Cube SQL Servers Cube – Contains the data regarding the operating SQL servers in SQL Servers Cube the environment. Dimensions Computer SQL Cluster SQL Cluster Resource SQL Database SQL Database Creation Date SQL Database System SQL Storage Area SQL User Measures Cluster Resource Count...
Page 117: Symantec Endpoint Protection Access Rights Cube
Cube reference Symantec Endpoint Protection Access Rights Symantec Endpoint Protection Access Rights – Provides the data about the Symantec Endpoint Protection Access Rights rights a given user has at the group or computer level. This cube is useful in understanding the users have access to specific groups and computers and the level of access each has (Read, Full, or None).
Page 118: Symantec Endpoint Protection Alerts
– Contains the information about the Symantec Endpoint Protection Alerts alerts that the computers with the Symantec Endpoint Protection client generated. Information specific to this cube includes the total number of alerts, how many computers generated alerts, actions taken, categorization, and details of the viruses and risks that caused the alerts to be generated.
Page 119 Cube reference Symantec Endpoint Protection Alerts Quarantined The number of viruses that were quarantined that match the given criteria. Suspicious The number of suspicious viruses that were detected that match the given criteria.
Page 120: Symantec Endpoint Protection Clients
Symantec Endpoint Protection clients. Dimensions Client Computer Creation Date Domain Group Intrusion Prevention Signature Last Checkin Date Last Scan Date Last Virus Date Server Site Virus Definition Measures Client Count The number of Symantec Endpoint Protection clients that match the given criteria.
Page 121: Symantec Endpoint Protection Policies
Cube reference Symantec Endpoint Protection Policies Symantec Endpoint Protection Policies – Contains the information about the Symantec Endpoint Protection Policies various Symantec Endpoint Protection policies that can be applied to groups and computers. Dimensions Antivirus Policy Application and Control Policy...
Page 122: Symantec Endpoint Protection Scans
– Contains the information about the Symantec Endpoint Protection Scans actual scans that were performed on computers with the Symantec Endpoint Protection client. Information specific to this cube includes the total number of scans performed, how many computers were scanned, how many infections and threats the scans detected, the total number of files scanned, the files that were omitted from the scans, and the duration of the scans.
Page 123 Cube reference Symantec Endpoint Protection Scans Threats The total number of threats that were detected that matched the given criteria. Total Files The total number of files that were scanned that matched the given criteria.
Page 124: Tasks
Cube reference Tasks Tasks – Contains the historical information regarding the tasks that Symantec Tasks Management Platform, site servers, or managed client computers performed. Dimensions Computer Event Date Event Time Filter Organizational Group Parent Task Task Task End Date Task End Time...
Page 125: Appendix B Dashboard Reference
ServiceDesk Change Trend Dashboard ServiceDesk Incident Trend Dashboard ServiceDesk Problem Trend Dashboard ServiceDesk Release Trend Dashboard Software Compliance Dashboard Software Delivery Dashboard Software Installs Dashboard Symantec Endpoint Protection Client Dashboard Symantec Endpoint Protection Risk Dashboard Vista Readiness Dashboard Windows 7 Readiness Dashboard...
Page 126: Altiris Agent Dashboard
Dashboard reference Altiris Agent Dashboard Altiris Agent Dashboard Displays a graphical representation of basic inventory age, a count of received solution inventory (basic, inventory, and application metering), and received application metering summary information for all Altiris Agents. Asset Control Dashboard Displays a graphical representation of computers by asset status and in-stock assets by type.
Page 127: Servicedesk Change Trend Dashboard
Dashboard reference ServiceDesk Change Trend Dashboard ServiceDesk Change Trend Dashboard Provides a high-level overview of the trends in change management. This dashboard contains the measures that include the average age, average cost to implement, average hours to resolve, and average percent complete. This report also includes the graphs that show the trends for change volume over time, average hours to resolve, changes by day of week created, and changes by hour of day created.
Page 128: Software Compliance Dashboard
Endpoint Protection Manager. Symantec Endpoint Protection Risk Dashboard Displays a graphical representation of the threat types and specific virus names. It also contains the remediation actions that the Symantec Endpoint Protection clients took over a period of time. Vista Readiness Dashboard Displays a graphical representation of memory, disk space, and processor readiness.
Page 129: Windows 7 Readiness Dashboard
Dashboard reference Windows 7 Readiness Dashboard Windows 7 Readiness Dashboard Displays a graphical representation of memory, disk space, and processor readiness. It also includes a readiness summary and a requirement segmentation summary breakdown of all computers that are based on minimum requirements for Microsoft Windows 7.
Page 130 Dashboard reference Windows 7 Readiness Dashboard...
Page 131: Appendix C Report Reference
Appendix Report reference This appendix includes the following topics: Add Remove Programs by Name Add Remove Programs Search Advertisement Execution Event Summary Alert and Task Details Application Metering by File Name Application Metering Search Asset Search Assets by Asset Type Assets by Cost Center Assets by Department Assets by Location...
Page 132 Report reference Computers by Operating System Computers by System Type Event Console Alert Details Event Console Alerts Trend Installed Files by File Name Installed Files Search Intrusion Prevention Signature Details IT Analytics Configuration Events IT Analytics Usage Events Microsoft Server Applications Microsoft Software Installs Monitor Alert Details Monitor Metrics CPU Utilization Trend...
Page 133 Report reference ServiceDesk Changes by Assigned to User ServiceDesk Changes by Impact ServiceDesk Changes by Priority ServiceDesk Changes by Status ServiceDesk Changes by Type ServiceDesk Changes by Urgency ServiceDesk Incident Search ServiceDesk Incidents by Assigned to User ServiceDesk Incidents by Category ServiceDesk Incidents by Impact ServiceDesk Incidents by Priority ServiceDesk Incidents by Status...
Page 134: Add Remove Programs By Name
Report reference Add Remove Programs by Name Software License Compliance by Location Software License Trend Top 10 Applications Consuming CPU Top 10 Applications Consuming Memory Top 10 Users Consuming CPU Virus Alert Details Virus Alert Trend Virus Definition Distribution Details Vista Readiness Details Windows 7 Readiness Details Add Remove Programs by Name...
Page 135: Alert And Task Details
Report reference Alert and Task Details Alert and Task Details Displays an hourly summary of Monitor Alerts and Monitor Solution related tasks for the specified computer. Application Metering by File Name Displays a file name with a breakdown by year, quarter, and month. It also includes a computer count and run count, as detected by Application Metering Solution.
Page 136: Assets By Department
The report lets users filter the results by asset type, asset status, department, cost center, and location. Client Version Details Displays the details of the Symantec Endpoint Protection client versions that are in the environment. Computer Search Displays a summary of computer hardware and OS inventory as detected by Inventory Solution.
Page 137: Computers By Manufacturer
Report reference Computers by Manufacturer Computers by Manufacturer Displays a count of computers by manufacturer and model. Computers by Memory Displays a count of computers by total physical memory in megabytes. Computers by Operating System Displays a count of computers by OS name and version. Computers by System Type Displays a count of computers by system type (platform).
Page 138: Intrusion Prevention Signature Details
The report lets users filter the results by manufacturer, product name, and file name. Intrusion Prevention Signature Details Displays the details of the intrusion prevention signatures for the Symantec Endpoint Protection clients. IT Analytics Configuration Events Provides a historical view of the events that occurred during the configuration of IT Analytics Solution.
Page 139: Monitor Metrics Cpu Utilization Trend
Report reference Monitor Metrics CPU Utilization Trend Monitor Metrics CPU Utilization Trend Displays a graphical representation of the utilization of each individual processor over time for the monitored client computer. This report includes a table that details the CPU utilization metrics for each processor. Monitor Metrics Disk Utilization Trend Displays a graphical representation of disk utilization over time for a monitored client computer.
Page 140: Package Server Availability - Monthly
Displays the information that is contained in the Package Server Configuration Event cube. It shows the percentage of time that the package servers communicated with Symantec Management Platform. The time is measured by comparing the expected number of configuration requests from a package server to the actual number of configuration requests that the package server performed over time.
Page 141: Patch Vulnerability
Report reference Patch Vulnerability Patch Vulnerability Displays the bulletins by severity with a count of applicable, installed, and vulnerable computers as detected by Patch Management Solution. The report lets users filter the results by severity and bulletin name. Patch Vulnerability Search Displays a summary of the vulnerable computers for each bulletin that Patch Management Solution discovered.
Page 142: Servicedesk Changes By Impact
Report reference ServiceDesk Changes by Impact ServiceDesk Changes by Impact Displays a count of changes by impact with a breakdown by year, quarter, and month. The report lets users filter the results by a date range, type, impact, priority, urgency, and assignee. ServiceDesk Changes by Priority Displays a count of changes by priority with a breakdown by year, quarter, and month.
Page 143: Servicedesk Incidents By Assigned To User
Report reference ServiceDesk Incidents by Assigned to User The report lets users filter the results by a month and year date range, type, category, impact, priority, urgency, creator, and assignee. ServiceDesk Incidents by Assigned to User Displays a count of incidents by worker with a breakdown by year, quarter, and month.
Page 144: Servicedesk Incidents By Type
Report reference ServiceDesk Incidents by Type ServiceDesk Incidents by Type Displays a count of incidents by type with a breakdown by year, quarter, and month. The report lets users filter the results by a month and year date range, type, category, impact, priority, urgency, creator, and assignee.
Page 145: Servicedesk Problems By Priority
Report reference ServiceDesk Problems by Priority The report lets users filter the results by a date range, category, impact, priority, urgency, and assignee. ServiceDesk Problems by Priority Displays a count of problems by priority with a breakdown by year, quarter, and month.
Page 146: Servicedesk Releases By Status
Report reference ServiceDesk Releases by Status ServiceDesk Releases by Status Displays a count of releases by status with a breakdown by year, quarter, and month. The report lets users filter the results by a date range, status, and assignee. Software Delivery Search Displays a summary of computers that have executed the Software Delivery Solution Advertisement.
Page 147: Software License Trend
This report includes a table that details the hourly maximum and minimum CPU utilization percentage. Virus Alert Details Displays the details of alerts that the Symantec Endpoint Protection clients generated over a designated period of time. Virus Alert Trend Displays a count of blocked, cleaned, quarantined, deleted, suspicious, and still infected alerts over time in a table form.
Page 148: Virus Definition Distribution Details
Report reference Virus Definition Distribution Details Virus Definition Distribution Details Displays the details of virus definition distribution for the Symantec Endpoint Protection clients. Vista Readiness Details Displays a summary of computer hardware and OS inventory as detected by Inventory Solution. It contains the parameters that let you filter the results that are based on the minimum requirements for Microsoft Vista.
Page 149: Appendix D Dimension Attribute Reference
Appendix Dimension Attribute reference This appendix includes the following topics: Add Remove Programs Asset Asset Status Asset Type Computer Cost Center Created Date Date Department EP Access Right EP Administrator EP Alert EP Alert Date EP AntiVirus Policy EP Application and Device Control Policy EP Client...
Page 150 Dimension Attribute reference EP Computer EP Creation Date EP Domain EP Firewall Policy EP Group EP IDS Policy EP Intrusion Prevention Signature EP Last Checkin Date EP Last Scan Date EP Last Virus Date EP Live Update Policy EP Scan EP Scan Client User EP Scan Start Date EP Scan Status...
Page 151 Dimension Attribute reference Filter IIS FTP Site IIS Server IIS Virtual Directory IIS Web Site Last Basic Inventory Date Location Logical Disk Monitor Metric Monitor Metric Detail Level Monitor Metric Instance Monitor Metric Source Monitor NT Event Category Monitor NT Event Description Monitor NT Event ID Monitor NT Event Log File Monitor NT Event Message DLL...
Page 152 Dimension Attribute reference Package Download Method Package Download Source Package Download URL Package Server Package Status Parent Task Processor ServiceDesk Affected User ServiceDesk Assigned to User ServiceDesk Change ServiceDesk Change Impact ServiceDesk Change Location ServiceDesk Change Priority ServiceDesk Change Source ServiceDesk Change Status ServiceDesk Change Type ServiceDesk Change Urgency...
Page 153 Dimension Attribute reference ServiceDesk Date Reviewed ServiceDesk Date Scheduled ServiceDesk Date Started ServiceDesk Incident ServiceDesk Incident Category ServiceDesk Incident Close Code ServiceDesk Incident Impact ServiceDesk Incident Location ServiceDesk Incident Priority ServiceDesk Incident Source ServiceDesk Incident Status ServiceDesk Incident Type ServiceDesk Incident Urgency ServiceDesk Last Modified by User ServiceDesk Problem ServiceDesk Problem Category...
Page 154 Dimension Attribute reference ServiceDesk Time Closed ServiceDesk Time Due ServiceDesk Time Ended ServiceDesk Time Implemented ServiceDesk Time Modified ServiceDesk Time Needed ServiceDesk Time Opened ServiceDesk Time Resolved ServiceDesk Time Reviewed ServiceDesk Time Scheduled ServiceDesk Time Started ServiceDesk User Software Component Software Delivery Advertisement Software Delivery Execution Event Command Line Software Delivery Execution Event Status...
Page 155: Add Remove Programs
Dimension Attribute reference Add Remove Programs SQL Database System SQL Storage Area SQL User Task Task Server Time User Add Remove Programs Add Remove Programs contains the following dimension attributes: Add Remove Programs - Display Name Add Remove Programs - Hidden Asset Asset contains the following dimension attributes: Asset - Asset Tag...
Page 156: Asset Type
Dimension Attribute reference Asset Type Asset Type Asset Type contains the following dimension attributes: Asset - Type Computer Computer contains the following dimension attributes: Computer - Altiris Managed Computer - Discovery Method Computer - Domain Computer - IP Address Computer - Last Logon User Computer - MAC Address Computer - Manufacturer Computer - Model...
Page 157: Created Date
Dimension Attribute reference Created Date Cost Center - Name Created Date Created Date contains the following dimension attributes: Created Date - Date Created Date - Day of Week Created Date - Month Created Date - Quarter Created Date - Year Date Date contains the following dimension attributes: Date...
Page 158: Ep Administrator
Dimension Attribute reference EP Administrator EP Administrator EP Administrator contains the following dimension attributes: Administrator - Account Name Administrator - Authentication Method Administrator - Domain Administrator - Full Name Administrator - Status Administrator - Type Administrator - User Name EP Alert EP Alert contains the following dimension attributes: Alert - Actual Action Alert - File Path...
Page 159: Ep Antivirus Policy
Dimension Attribute reference EP AntiVirus Policy EP AntiVirus Policy EP AntiVirus Policy contains the following dimension attributes: AntiVirus Policy - Allow Pause or Delay Scan AntiVirus Policy - Allow Scan Without User Logged On AntiVirus Policy - Allow User Modify Startup Scans AntiVirus Policy - Allow User Stop Scans AntiVirus Policy - Back Up File Before Repair AntiVirus Policy - Block Security Risk Install...
Page 160: Ep Application And Device Control Policy
Dimension Attribute reference EP Application and Device Control Policy AntiVirus Policy - Lock Security Risks Second Action AntiVirus Policy - Lock Stop Services Automatically AntiVirus Policy - Lock Terminate Processes Automatically AntiVirus Policy - Lock Use Default Scan Frequency AntiVirus Policy - Lotus Notes Auto Protect AntiVirus Policy - Macro Virus First Action AntiVirus Policy - Macro Virus Second Action AntiVirus Policy - Microsoft Outlook Auto Protect...
Page 161: Ep Client
Dimension Attribute reference EP Client Application and Device Control Policy - Name EP Client EP Client contains the following dimension attributes: Client - Client Type Client - Client Version Client - Client Version Status Client - Antivirus Engine Status Client - Auto-Protect Status Client - Firewall Status Client - Free Disk Client - Free Memory...
Page 162: Ep Creation Date
Dimension Attribute reference EP Creation Date Computer - DHCP Server Computer - Disk Drive Computer - Disk Total Computer - DNS Server Computer - Domain Computer - IP Address Computer - Memory Total Computer - Operating System Computer - OS Language Computer - Processor Clock Speed Computer - Processor Count Computer - Processor Type...
Page 163: Ep Firewall Policy
Dimension Attribute reference EP Firewall Policy EP Firewall Policy EP Firewall Policy contains the following dimension attributes: Firewall Policy - Anti MAC Spoofing Firewall Policy - Enabled Firewall Policy - Name Firewall Policy - Net BIOS Protection Firewall Policy - OS Fingerprint Masquerading Firewall Policy - Reverse DNS Firewall Policy - Smart DHCP Firewall Policy - Smart DNS...
Page 164: Ep Intrusion Prevention Signature
Dimension Attribute reference EP Intrusion Prevention Signature EP Intrusion Prevention Signature EP Intrusion Prevention Signature contains the following dimension attributes: Intrusion Prevention Signature - Pattern Date Intrusion Prevention Signature - Revision Intrusion Prevention Signature - Sequence Number Intrusion Prevention Signature - Version EP Last Checkin Date EP Last Checkin Date contains the following dimension attributes: Last Checkin Date - Date...
Page 165: Ep Live Update Policy
Dimension Attribute reference EP Live Update Policy Last Virus Date - Year EP Live Update Policy EP Live Update Policy contains the following dimension attributes: Live Update Policy - 3rd Party Server Live Update Policy - Enabled Live Update Policy - Ftp Proxy Live Update Policy - Http Proxy Live Update Policy - Name Live Update Policy - Schedule Download Day...
Page 166: Ep Scan Start Date
Dimension Attribute reference EP Scan Start Date EP Scan Start Date EP Scan Start Date contains the following dimension attributes: Scan Start Date - Date Scan Start Date - Day of Week Scan Start Date - Month Scan Start Date - Quarter Scan Start Date - Year EP Scan Status EP Scan Status contains the following dimension attributes:...
Page 167: Ep Virus Definition
Dimension Attribute reference EP Virus Definition EP Virus Definition EP Virus Definition contains the following dimension attributes: Virus Definition - Content Status Virus Definition - Content Type Virus Definition - Date Virus Definition - Revision Virus Definition - Sequence Number Virus Definition - Version ESX Storage Volume ESX Storage Volume contains the following dimension attributes:...
Page 168: Event Console Alert
Dimension Attribute reference Event Console Alert ESX Virtual Machine - State ESX Virtual Machine - Virtual System Type Event Console Alert Event Console Alert contains the following dimension attributes: Event Console Alert - Alert ID Event Console Alert - Hostname Event Console Alert - Message Event Console Alert Action Audit Type Event Console Alert Action Audit Type contains the following dimension attributes:...
Page 169: File
Dimension Attribute reference File File File contains the following dimension attributes: File - Name Filter Filter contains the following dimension attributes: Filter - Name IIS FTP Site IIS FTP Site contains the following dimension attributes: IIS FTP Site - Name IIS FTP Site - Path IIS FTP Site - Rights IIS Server...
Page 170: Iis Virtual Directory
Dimension Attribute reference IIS Virtual Directory IIS Server - SMTP Service IIS Server - Version IIS Server - WWW Service IIS Virtual Directory IIS Virtual Directory contains the following dimension attributes: IIS Virtual Directory - Access Read Enabled IIS Virtual Directory - Access Write Enabled IIS Virtual Directory - Anonymous Authentication Enabled IIS Virtual Directory - Application Name IIS Virtual Directory - Application Pool...
Page 171: Iis Web Site
Dimension Attribute reference IIS Web Site IIS Virtual Directory - SSL Access Enabled IIS Web Site IIS Web Site contains the following dimension attributes: IIS Web Site - Access Read Enabled IIS Web Site - Access Write Enabled IIS Web Site - Anonymous Authentication Enabled IIS Web Site - Application Name IIS Web Site - Application Pool IIS Web Site - Bandwidth Throttling Enabled...
Page 172: Last Basic Inventory Date
Dimension Attribute reference Last Basic Inventory Date IIS Web Site - Name IIS Web Site - Parents Path Enabled IIS Web Site - Process Throttling Enabled IIS Web Site - Script Source Access Enabled IIS Web Site - Session State Enabled Last Basic Inventory Date Last Basic Inventory Date contains the following dimension attributes: Last Basic Inventory Date - Date...
Page 173: Monitor Metric
Dimension Attribute reference Monitor Metric Monitor Metric Monitor Metric contains the following dimension attributes: Monitor Metric - Metric Name Monitor Metric Detail Level Monitor Metric Detail Level contains the following dimension attributes: Monitor Metric Detail Level Monitor Metric Instance Monitor Metric Instance contains the following dimension attributes: Monitor Metric Instance - Instance Key Monitor Metric Instance - Instance Name Monitor Metric Source...
Page 174: Monitor Nt Event Log File
Dimension Attribute reference Monitor NT Event Log File Monitor NT Event Log File Monitor NT Event Log File contains the following dimension attributes: Monitor NT Event - Log File Monitor NT Event Message DLL Monitor NT Event Message DLL contains the following dimension attributes: Monitor NT Event - Message DLL Monitor NT Event Rule Triggered Monitor NT Event Rule Triggered contains the following dimension attributes:...
Page 175: Monitor Process Owner
Dimension Attribute reference Monitor Process Owner Monitor Process Owner Monitor Process Owner contains the following dimension attributes: Monitor Process Owner - Name Monitor Task Monitor Task contains the following dimension attributes: Monitor Task - Task Name Organizational Group Organizational Group contains the following dimension attributes: Organizational Group - Name Package Package contains the following dimension attributes:...
Page 176: Package Download Url
Dimension Attribute reference Package Download URL Package Download URL Package Download URL contains the following dimension attributes: Package Download URL Package Server Package Server contains the following dimension attributes: Package Server Name Package Server Type Package Status Package Status contains the following dimension attributes: Package Status Parent Task Parent Task contains the following dimension attributes:...
Page 177: Servicedesk Assigned To User
Dimension Attribute reference ServiceDesk Assigned to User Affected User - Address1 Affected User - Address2 Affected User - City Affected User - Department Affected User - Display Name Affected User - First Name Affected User - Last Name Affected User - Organizational Title Affected User - Primary Email Affected User - State Affected User - VIP...
Page 178: Servicedesk Change
Dimension Attribute reference ServiceDesk Change ServiceDesk Change ServiceDesk Change contains the following dimension attributes: Change - Business Unit Impacted Change - Completed Change - Contractual Obligation Change - Customer Impacted Change - ID Change - Implement On Release Change - Open For Voting Change - Title Change - Unplanned Change - URL...
Page 179: Servicedesk Change Status
Dimension Attribute reference ServiceDesk Change Status Change - Source ServiceDesk Change Status ServiceDesk Change Status contains the following dimension attributes: Change - Status ServiceDesk Change Type ServiceDesk Change Type contains the following dimension attributes: Change - Type ServiceDesk Change Urgency ServiceDesk Change Urgency contains the following dimension attributes: Change - Urgency ServiceDesk Contact Type...
Page 180: Servicedesk Date Closed
Dimension Attribute reference ServiceDesk Date Closed Created by User - State Created by User - VIP Created by User - ZIP ServiceDesk Date Closed ServiceDesk Date Closed contains the following dimension attributes: Date Closed - Date Date Closed - Day of Week Date Closed - Month Date Closed - Quarter Date Closed - Year...
Page 181: Servicedesk Date Implemented
Dimension Attribute reference ServiceDesk Date Implemented ServiceDesk Date Implemented ServiceDesk Date Implemented contains the following dimension attributes: Date Implemented - Date Date Implemented - Day of Week Date Implemented - Month Date Implemented - Quarter Date Implemented - Year ServiceDesk Date Modified ServiceDesk Date Modified contains the following dimension attributes: Date Modified - Date Date Modified - Day of Week...
Page 182: Servicedesk Date Resolved
Dimension Attribute reference ServiceDesk Date Resolved Date Opened - Quarter Date Opened - Year ServiceDesk Date Resolved ServiceDesk Date Resolved contains the following dimension attributes: Date Resolved - Date Date Resolved - Day of Week Date Resolved - Month Date Resolved - Quarter Date Resolved - Year ServiceDesk Date Reviewed ServiceDesk Date Reviewed contains the following dimension attributes:...
Page 183: Servicedesk Incident
Dimension Attribute reference ServiceDesk Incident Date Started - Date Date Started - Day of Week Date Started - Month Date Started - Quarter Date Started - Year ServiceDesk Incident ServiceDesk Incident contains the following dimension attributes: Incident - Entered Thru Self Service Incident - Escalated Incident - Escalated More Than Once Incident - Escalated Once...
Page 184: Servicedesk Incident Impact
Dimension Attribute reference ServiceDesk Incident Impact ServiceDesk Incident Impact ServiceDesk Incident Impact contains the following dimension attributes: Incident - Impact ServiceDesk Incident Location ServiceDesk Incident Location contains the following dimension attributes: Incident - Location ServiceDesk Incident Priority ServiceDesk Incident Priority contains the following dimension attributes: Incident - Priority ServiceDesk Incident Source ServiceDesk Incident Source contains the following dimension attributes:...
Page 185: Servicedesk Last Modified By User
Dimension Attribute reference ServiceDesk Last Modified by User ServiceDesk Last Modified by User ServiceDesk Last Modified by User contains the following dimension attributes: Last Modified by User - Address1 Last Modified by User - Address2 Last Modified by User - City Last Modified by User - Department Last Modified by User - Display Name Last Modified by User - First Name...
Page 186: Servicedesk Problem Impact
Dimension Attribute reference ServiceDesk Problem Impact Problem - Category ServiceDesk Problem Impact ServiceDesk Problem Impact contains the following dimension attributes: Problem - Impact ServiceDesk Problem Location ServiceDesk Problem Location contains the following dimension attributes: Problem - Location ServiceDesk Problem Priority ServiceDesk Problem Priority contains the following dimension attributes: Problem - Priority ServiceDesk Problem Source...
Page 187: Servicedesk Release
Dimension Attribute reference ServiceDesk Release Reference - Name Reference - System Name Reference - Type Reference - URL ServiceDesk Release ServiceDesk Release contains the following dimension attributes: Release - Dependencies Release - ID Release - Impact And Contingency Release - Missed Scheduled Date Release - Name Release - Risk Assessment Release - URL...
Page 188: Servicedesk Time Closed
Dimension Attribute reference ServiceDesk Time Closed Resolved by User - Display Name Resolved by User - First Name Resolved by User - Last Name Resolved by User - Organizational Title Resolved by User - Primary Email Resolved by User - State Resolved by User - VIP Resolved by User - Zip ServiceDesk Time Closed...
Page 189: Servicedesk Time Implemented
Dimension Attribute reference ServiceDesk Time Implemented ServiceDesk Time Implemented ServiceDesk Time Implemented contains the following dimension attributes: Time Implemented - Hour Time Implemented - Minute Time Implemented - Second Time Implemented - Time ServiceDesk Time Modified ServiceDesk Time Modified contains the following dimension attributes: Time Modified - Hour Time Modified - Minute Time Modified - Second...
Page 190: Servicedesk Time Resolved
Dimension Attribute reference ServiceDesk Time Resolved ServiceDesk Time Resolved ServiceDesk Time Resolved contains the following dimension attributes: Time Resolved - Hour Time Resolved - Minute Time Resolved - Second Time Resolved - Time ServiceDesk Time Reviewed ServiceDesk Time Reviewed contains the following dimension attributes: Time Reviewed - Hour Time Reviewed - Minute Time Reviewed - Second...
Page 191: Servicedesk User
Dimension Attribute reference ServiceDesk User ServiceDesk User ServiceDesk User contains the following dimension attributes: User - Address1 User - Address2 User - City User - Department User - Display Name User - First Name User - Last Name User - Organizational Title User - Primary Email User - State User - VIP...
Page 192: Software Delivery Execution Event Command Line
Dimension Attribute reference Software Delivery Execution Event Command Line Software Delivery Execution Event Command Line Software Delivery Execution Event Command Line contains the following dimension attributes: Command Line Software Delivery Execution Event Status Software Delivery Execution Event Status contains the following dimension attributes: Event Status Software Delivery Package Event Status...
Page 193: Software Purchase
Dimension Attribute reference Software Purchase Software Product - Name Software Purchase Software Purchase contains the following dimension attributes: Software Purchase - Description Software Purchase - Name Software Update Software Update contains the following dimension attributes: Software Update - Custom Severity Software Update - File Name Software Update - Provider Software Update - Reference...
Page 194: Sql Database
Dimension Attribute reference SQL Database SQL Database SQL Database contains the following dimension attributes: SQL Database - Automatically Grow File SQL Database - Data File Growth Mode SQL Database - Data File Growth Size MB SQL Database - DB Owner SQL Database - Instance Name SQL Database - Language SQL Database - Log File Path...
Page 195: Sql Storage Area
Dimension Attribute reference SQL Storage Area SQL Database System - Number of License SQL Database System - Path SQL Database System - Processors SQL Database System - Service SQL Database System - Threads Allocated SQL Database System - Vendor SQL Database System - Version SQL Storage Area SQL Storage Area contains the following dimension attributes: SQL Storage Area - File System Size GB...
Page 196: Time
Dimension Attribute reference Time Time Time contains the following dimension attributes: Hour Minute Second Time User User contains the following dimension attributes: User - City User - Company User - Country User - Display Name User - Domain User - Email User - Given Name User - Job Title User - Office Location...
Page 197: Index
114 ServiceDesk connections 26 software purchases 115 Symantec Endpoint Protection connections 23 SQL servers 116 connection fields Symantec Endpoint Protection access rights 117 ServiceDesk 27 Symantec Endpoint Protection alerts 118 Symantec Endpoint Protection 24 Symantec Endpoint Protection clients 120 connections...
Page 198 Index pack (continued) removing 31 editing Symantec Endpoint Protection 73–74 ServiceDesk connections 28 pivot chart Symantec Endpoint Protection connections 25 displaying results 48 example pivot charts creating a pivot table 51 toolbar functions 45 exporting pivot data pivot table results 49...
Page 199 Index uninstallation IT Analytics 31...

This manual is also suitable for:

It analytics solution 7.0 sp2

Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual

Chapter 1 Introducing IT Analytics Solution

Chapter 2 Installing and Configuring IT Analytics Solution

Chapter 3 Implementing IT Analytics Solution

Chapter 4 Granting Access to IT Analytics Solution

Chapter 5 IT Analytics Solution Packs

Appendix A Cube Reference

Appendix B Dashboard Reference

Appendix C Report Reference

Appendix D Dimension Attribute Reference

Quick Links

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Summary of Contents for Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0