Servicedesk Connection Fields - Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual

ServiceDesk connection fields

To configure the ServiceDesk connection
1 In the Symantec Management Console, on the Home menu, click IT Analytics.
2 In the left pane, expand the Settings > Connections folders.
3
Click Symantec ServiceDesk.
4 In the right pane, enter the information for each of the connection fields.
See "ServiceDesk connection fields"
5 Click Apply.
6 (Optional) Edit and delete the ServiceDesk connection.
See "Editing the ServiceDesk connection"
See "Deleting the ServiceDesk connection"
You can edit and modify the ServiceDesk connection by entering information for
the corresponding fields:
See "Editing the ServiceDesk connection"
See "Deleting the ServiceDesk connection"
See "Configuring the ServiceDesk connection"
See "Installing and configuring IT Analytics Solution"
Fields for ServiceDesk connections
Table 2-3
Field
ServiceDesk Database Server Name
ServiceDesk Database Name
ServiceDesk Database Username
ServiceDesk Database Password
ServiceDesk Password Confirmation
Process Manager Base URL
Installing and configuring IT Analytics Solution
ServiceDesk connection fields
on page 27.
on page 28.
on page 28.
on page 28.
on page 28.
on page 26.
on page 18.
Description
The name of the server that hosts the ServiceDesk
database.
The name of the ServiceDesk database.
The user name for the ServiceDesk database.
The password for the ServiceDesk database.
The confirming password for the ServiceDesk
database.
The base URL to the Process Manager that is used
to open the incident from the Incident Search
report.
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