Technical Support - Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual

Technical Support

Symantec Technical Support maintains support centers globally. Technical
Support s primary role is to respond to specific queries about product features
and functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the
other functional areas within Symantec to answer your questions in a timely
fashion. For example, the Technical Support group works with Product Engineering
and Symantec Security Response to provide alerting services and virus definition
updates.
Symantec s maintenance offerings include the following:
A range of support options that give you the flexibility to select the right
amount of service for any size organization
Telephone and Web-based support that provides rapid response and
up-to-the-minute information
Upgrade assurance that delivers automatic software upgrade protection
Global support that is available 24 hours a day, 7 days a week
Advanced features, including Account Management Services
For information about Symantec s Maintenance Programs, you can visit our Web
site at the following URL:
www.symantec.com/techsupp/