Servicedesk Change Trend Dashboard; Servicedesk Incident Trend Dashboard; Servicedesk Problem Trend Dashboard; Servicedesk Release Trend Dashboard - Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual

ServiceDesk Change Trend Dashboard

ServiceDesk Incident Trend Dashboard

ServiceDesk Problem Trend Dashboard

ServiceDesk Release Trend Dashboard

Provides a high-level overview of the trends in change management. This
dashboard contains the measures that include the average age, average cost to
implement, average hours to resolve, and average percent complete.
This report also includes the graphs that show the trends for change volume over
time, average hours to resolve, changes by day of week created, and changes by
hour of day created.
Provides a high-level overview of the trends in incident activity. This dashboard
contains the measures that include the average age, average hours since modified,
average hours to resolve, and average survey score. It also includes the graphs
that show the trends for incident volume over time, average hours to resolve,
incidents by day of week created, and incidents by hour of day created.
This report lets users filter the results by a date range, type, category, impact,
priority, urgency, and creator.
Provides a high-level overview of the trends in problem management. This
dashboard contains the measures that include the average age, average hours
spent, average hours to resolve, and average percent complete. It also includes
the graphs that show the trends for problem volume over time, average hours to
resolve, problems by day of week created, and problems by hour of day created.
This report lets users filter the results by a date range, status, category, impact,
priority, urgency, and assigned to.
Provides a high-level overview of the trends in release management. This
dashboard contains the measures that include the average age, average risk
assessment, average hours to resolve, and average percent complete. It also
includes the graphs that show the trends for release volume over time, average
hours to resolve, releases by day of week created, and releases by hour of day
created.
This report lets users filter the results by a date range, status, and assigned to.
Dashboard reference
ServiceDesk Change Trend Dashboard
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