Servicedesk Incident; Servicedesk Incident Category; Servicedesk Incident Close Code - Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual

ServiceDesk Incident

ServiceDesk Incident Category

ServiceDesk Incident Close Code

Date Started - Date
Date Started - Day of Week
Date Started - Month
Date Started - Quarter
Date Started - Year
ServiceDesk Incident contains the following dimension attributes:
Incident - Entered Thru Self Service
Incident - Escalated
Incident - Escalated More Than Once
Incident - Escalated Once
Incident - Exceeded SLA
Incident - Exceeded Warn
Incident - ID
Incident - Name
Incident - URL
Incident - Resolved On First Attempt
Incident - Survey Present
ServiceDesk Incident Category contains the following dimension attributes:
Incident - Category
ServiceDesk Incident Close Code contains the following dimension attributes:
Incident - Close Code
Dimension Attribute reference
ServiceDesk Incident
183