It Analytics Servicedesk Pack - Symantec IT ANALYTICS SOLUTION 7.0 SP2 - V1.0 Manual
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IT Analytics Solution packs
IT Analytics ServiceDesk Pack
IT Analytics ServiceDesk Pack
Licensed 1:1 with the ServiceDesk Solution licenses.
The cubes and reports in this pack use the configuration information of the
ServiceDesk servers. The configuration information is captured when the
ServiceDesk cubes are installed from the cube setup page. The information is used
as the foundation of the data source views that are used to process the cubes. This
functionality lets the ServiceDesk cubes read data from the ServiceDesk databases.
Before installing any cubes, ensure that the ServiceDesk server is fully configured
for the ServiceDesk instance that you want represented in the IT Analytics
ServiceDesk cubes.
This pack contains all of the core functionality of IT Analytics Solution for
configuration of cubes and reports. The pack also contains all of the pivot tables
and reports that are associated with the following licensed cubes:
ServiceDesk Incidents
ServiceDesk Problems
ServiceDesk Changes
ServiceDesk Releases
See
"About IT Analytics Solution packs"
on page 71.
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