Sending Suspicious Files To Netgear For Analysis - NETGEAR UTM25-100NAS - Prosecure Utm Appliance 25U No Sub Included Reference Manual

ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual
If NETGEAR Technical Support cannot access the UTM remotely, they might ask you to save a
log file to your computer and then e-mail it to NETGEAR for analysis (see
Log Information" on page

Sending Suspicious Files to NETGEAR for Analysis

You can report any undetected malware file or malicious e-mail to NETGEAR for analysis. The
file is compressed and password-protected before it is sent.
To submit a file to NETGEAR for analysis:
1. Select Support > Malware Analysis from the menu The Online Support screen displays.
Figure 12-3
2. Enter the settings as explained in
Table 12-1. Malware Analysis Settings
Setting
Email Address
File Location
Source / Product Model
Description
Troubleshooting and Using Online Support
11-47).
Table 12-1.
Description (or Subfield and Description)
The e-mail address of the submitter to enable NETGEAR to contact the
submitter if needed.
Click Browse to navigate to the file that you want to submit to NETGEAR.
Specify where the file originated (for example, an e-mail address if received
via e-mail) and, if known, which product or scan feature (for example, the
UTM or a desktop anti-virus application) detected the file.
As an option, include a description or any information that is relevant.
v1.0, September 2009
"Gathering Important
12-11