Key Tronic TRAK101 User Manual page 70

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If a keyboard proves defective, you may return it to Key
Tronic for repair. To qualify for "in-warranty repair",
proof-of-date-of-purchase must be included with the
returned keyboard.
Before returning the keyboard, contact Key Tronic
Product Support to make sure that the problem cannot be
solved over the telephone.
The following steps explain the procedures for returning
your keyboard:
Step I. Call Key Tronic Product Support for a
Return Authorization (RA) number.
The Product Support Specialist will obtain
your name, address and phone number, the.
keyboard model and serial number, and a de-
scription of the problem. The address of the
nearest repair center will be given to you.
Step 2. Carefully pack the keyboard in its original
shipping container if possible. If the original
container is not available, wrap the key-
board in non-static material such as news-
paper and pack it in a sturdy cardboard box.
Please be sure the RA number is visible on
the shipping label.
Note:
To qualify for "in-warranty" repair
service on your keyboard, a copy of
the sales receipt or invoice showing
the date purchased must accompany
the keyboard.
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