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528 MBUX multimedia system
Then you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
▌Calling the Mercedes-Benz Customer Centre
after automatic accident or breakdown detection
Requirements:
The vehicle has detected an accident or break-
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down situation (
page 312).
/
The vehicle is stationary.
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The hazard warning lights are switched on.
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This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
Requirements for collision detection in the con-
text of accident recovery:
The vehicle is equipped with an anti-theft
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alarm system (ATA) (code 551).
The vehicle is equipped with the interior pro-
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tection (code 882).
The vehicle is equipped with the Anti-Theft
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Protection Package (code P54).
The collision detection service with theft notifi-
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cation has been activated on Mercedes me
connect.
If a collision is detected when the tow-away pro-
tection is primed on a locked vehicle, you will
receive a notification in the multimedia system
when you switch the vehicle on.
The message informs you about the potentially
affected area of the vehicle and the strength of
the collision.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display. This may take a
few seconds.
%
The availability of collision detection depends
on the vehicle.
After quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Centre.
Select Call.
#
After your agreement, or if the Mercedes
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me connect service "Accident and Break-
F118 0058 02
down Management" is active, the vehicle
data is transferred automatically
(
page 532).
/
The Mercedes-Benz Customer Centre
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takes your call and organises the break-
down and accident assistance.
You may be charged for these services.
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Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls
(
page 537).
/
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In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
%
If you answer the prompt for support from the
Mercedes-Benz Customer Centre with
later, the message will be hidden and appear
again later.
Call
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