Centreware Internet Services - Xerox ApeosPort C6550 I Network Administrator's Manual

CentreWare Internet Services

Troubleshooting
The possible causes, check points, and remedies for problems when using

CentreWare Internet Services.

Cannot connect to
CentreWare Internet
Services
The "Please wait" message is
displayed throughout.
The [Refresh] button is not
working.
Selecting the menu on the left
frame does not update the
right frame contents.
The screen display is
distorted.
The latest information is not
displayed.
Characters are not correctly
displayed.
The [Apply New Settings]
button does not reflect the
new settings.
Clicking the [Apply New
Settings] button causes the
browser to display "The
server has returned
ineffective or unrecognizable
response" or "No data"
message.
Cannot delete jobs.
Symptom
Is the machine working properly?
Check if the machine is powered on.
Is CentreWare Internet Services activated?
Print out the [System Settings List] to confirm.
Is the Internet address correctly entered?
Confirm the Internet address again. If the problem persists,
enter an IP address to make a connection.
Is a proxy server being used?
Depending on the proxy server, connections may not be
possible. Set the browser to "Not using proxy server" or set
that particular address to "Not using a proxy server".
Wait for a while as instructed.
If the status does not change, click the [Refresh] button.
If this does not have any effect, confirm is the machine is
working properly.
Are you using a specified browser?
Refer to "Network Setting Items (Port/Protocol) for
CentreWare Internet Services" (P.57) to confirm if your
browser is supported.
Change the window size for the browser.
Click the [Refresh] button.
Use Western European language command. Or, do not use
the single byte Kana characters.
Are all entered values correct?
If a value outside of the permitted range is entered, the
update will automatically be made within the range.
Is operations using the control panel of the machine being
conducted, or has operations using the control panel of the
machine been completed.
When the automatic reset function is configured, any setting
by CentreWare Internet Services is not applied until setting
time passes. Wait for a while as instructed.
Has a correct password been supplied?
The entries for Password and Confirm Password do not
match. Enter the correct password.
Restart the machine.
Wait for a while and click the [Refresh] button.
CentreWare Internet Services
Remedy
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