Xerox DocuPrint C6 User Manual
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Xerox DocuPrint C6 User Manual

Xerox DocuPrint C6 User Manual

Inkjet printer
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The Document Company
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DocuPrint C6
Inkjet Printer

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Summary of Contents for Xerox DocuPrint C6

  • Page 1 The Document Company ;(52; DocuPrint C6 Inkjet Printer...
  • Page 2 Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. XEROX The Document Company, the stylized X and all Xerox product names are trademarks of XEROX CORPORATION. Other product names used herein are trademarks of their respective owners.

  • Page 3: Customer Support

    To resolve problems with your printer, follow the suggestions that are provided in Chapter 4, Troubleshooting the Printer. If you are unable to solve a DocuPrint C6 problem using this guide or the Printer Driver Online Help, do one of the following: Call from a telephone near your PC and the printer.

  • Page 5: Table Of Contents

    Customer Support ...iii Contents... v Chapter 1 - Introduction ... 1 Safety notes... 2 Printer Registration ... 6 Directions for On-Line Registration ... 6 Chapter 2 - Understanding the Printer’s Features ... 7 Hardware features ... 8 Control Panel Operation ... 11 Normal Printer Operation ...
  • Page 6 The Status Property Page ... 34 The Maintenance Property Page ... 37 Checking the documents in the print queue... 42 Chapter 4 - Troubleshooting the printer ... 43 The printed document does not match the selected printer settings ... 44 The printed document is blank ...
  • Page 7 Chapter 5 - Selecting and Ordering Supplies ... 65 Cartridges and print heads ... 66 Selecting plain paper... 66 Selecting specialty print media ... 67 Selecting labels ... 68 Selecting transparencies... 68 Selecting envelopes... 68 Index ... 69...

  • Page 9: Chapter 1 - Introduction

    Chapter 1 The DocuPrint C6 printer is a high quality, thermal ink jet printer designed for both color and black and white applications. Featuring a compact lightweight design, the printer is ideally suited for use in your office or at home.

  • Page 10: Safety Notes

    Safety notes Your DocuPrint C6 has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the unit.
  • Page 11 The use of an extension cord or power strip with this printer is not recommended. If you are using an extension cord or power strip with the printer, make sure that the total of the amperes required by all of the equipment on the extension is less than the extension’s rating.
  • Page 12 The printer does not function normally when you are following the operating instructions. marking applied to this product symbolizes the Xerox declaration of conformity with the following applicable directives of the European Union as of the dates indicated. January 1, 1995—Council Directive 73/23/EEC...
  • Page 13 A full declaration defining the relevant directives and referenced standards can be obtained from your Xerox representative. WARNING: In order to allow this equipment to operate in proximity to Industrial, Scientific and Medical (ISM) equipment, the external radiation from ISM equipment may have to be limited or special mitigation measures taken.

  • Page 14: Printer Registration

    A Small Office Solutions title screen appears. Under the Contents column, select Service and Support. A Xerox Support title screen appears. Under the Contents column, select Warranty Registration. Fill in all empty fields. When you are finished filling in the empty fields, click the <Submit Warranty>...

  • Page 15: Chapter 2 Understanding The Printer's Features

    Understanding the Chapter 2 Printer’s Features This chapter illustrates the parts of the DocuPrint C6, explains the Printer Control button and LED light, and lists the printer specifications.

  • Page 16: Hardware Features

    Hardware features Review the following illustrations to familiarize yourself with the printer’s parts. Front view of DocuPrint C6 Printer Paper output shelf Printer Cover Paper input support shelf Light (LED) Printer Control button...
  • Page 17 Inside view of DocuPrint C6 Printer Star wheel Green Cartridge Lock lever Print Head and color ink cartridges...
  • Page 18 Rear view of DocuPrint C6 Printer Parallel interface cable connection IEEE 1284 Power connection Serial number location...

  • Page 19: Control Panel Operation

    Control Panel Operation The DocuPrint C6 control panel has one button and one light (LED). The Printer Control (green) button controls printer functions. The one LED light displays the condition of the printer. Normal Printer Operation LED Off With the LED light off, these operations can be performed: To center the print head so you can replace a print cartridge –...

  • Page 20: Printer Error Conditions

    Incorrect Print Head Installed – Press and release the Printer Control button to center the print head. Replace the incorrect print head with the correct DocuPrint C6 print head. Out of Ink - Press and release the Printer Control button to center the print head.
  • Page 21 Unplug the power at the back of the unit for at least 10 seconds, then reinsert the power cord back into the back of the unit. If the problem still persists, contact the Xerox Customer Support Center. LED Blinking Intermittently (0.2 sec On, 1.4 sec Off) An intermittently blinking LED can indicate the following: Data in Buffer –...

  • Page 22: Printer Specifications

    Printer specifications Feature Print speed Print resolution Specification Black: Up to 4 ppm (draft mode) Color: Up to 1.5 ppm (draft mode) Black / Color: 600 x 600 dpi (plain paper)
  • Page 23 Feature Paper tray capacity Paper output shelf capacity Paper size Paper weight Print media Interface Ambient conditions Input voltage Power consumption External dimensions Specification 100 sheets 75 g/m² (20 lb.) paper 50 sheets 75 g/m² (20 lb.) paper Automatic Letter, Legal, A4, A5, B5, feed: 8 x 10, Executive Envelopes:...

  • Page 24: System Requirements

    System Requirements Operating System Random Access Memory Hard Disk Space Minimum CPU Note: The use of devices that share the parallel port (for example, a zip drive or a scanner) is not recommended. Use a direct connection to the parallel port of the computer.

  • Page 25: Printable Area / Margins

    Printable area / Margins 5.0 mm (0.21”) 5.0 mm (0.21”) 5.0 mm (0.21”) 18.0 mm (0.71”) Recommended Possible 5.0 mm (0.21”) 5.0 mm (0.21”) 5.0 mm (0.21”) 12.7mm (0.5”)

  • Page 27: Chapter 3 - Using The Printer Settings

    From the Printers folder for Windows 95/98: In Windows 95/98, click the <Start> button on the Task Bar, point to Settings, and click Printers. Click the DocuPrint C6 icon with the right mouse button, and then click Properties. The property page settings for Windows 95/98 are described in the following pages of this chapter.

  • Page 28: The Paper/Output Property Page

    The Paper/Output Property Page The Paper/Output property page provides the following settings: Copies Orientation Specifies the number of copies to print. The valid range is 1 to 99. These radio buttons allow the user to select the paper orientation: Portrait (vertical orientation) or Landscape (horizontal orientation).
  • Page 29 Collate Reverse print order Print document Paper size Specifies the paper size to be used for the current print job. The Paper size pull-down menu lists sizes of paper on which to print. All choices are always available. The page icon to the left of the menu changes to match the selection.
  • Page 30 Print quality Saved settings Save As Selects print quality for current print job. Draft: For fastest printing. Resolution is 300 x 300 dpi. Speed is up to four pages per minute (plain paper only.) Normal: For fast printing at letter quality speed.
  • Page 31 Delete Status Default All Device mimic (printer illustration in lower left corner) To use the <Save As> button: Select the settings you want on the Paper/Output, Page Layout, and Image Quality property pages. On the Paper/Output property page, click the <Save As> button.

  • Page 32: The Page Layout Property Page

    The Page Layout Property Page The Page Layout property page enables you to print one image on multiple pages. It also allows several pages to be printed on a single sheet. The graphic to the left of the control is updated to reflect your specific layout selection. There are three layout options: Poster: The poster feature takes each original image and magnifies it to print on the chosen number of...
  • Page 33 Poster Number of sheets This determines how many pages each original image is expanded to. The list contains 4, 9, and Print crop marks When checked, a black border will be printed at the edge of the printable area of each expanded page.

  • Page 34: Select Sheets

    Select Sheets Use this dialog to select expanded Poster sheets to print.
  • Page 35 The features in Select Sheets are: <Clear> Deselects all the sheets. The dialog box remains open. <All> Selects all the sheets. The dialog box remains open. <OK> Saves the current selections and exits the dialog box. <Cancel> Exits without saving your selections. <Help>...

  • Page 36: Multiple-Up Option

    Multiple-up option The Multiple-up feature enables placement of multiple images on one page/sheet. If you select Multiple-up on the Page Layout property page, the following controls appear: Images per sheet Print borders This selection determines how many images are condensed and printed on one page.
  • Page 37 <Defaults> Mirror Image In the center of the Page Layout property page, is an icon and check box for Mirror Image. The printed image is flipped horizontally (left to right). This setting is automatically selected when you choose Paper type: Iron- on transfer from the Paper/Output property page.

  • Page 38: The Image Quality Property Page

    The Image Quality Property Page The Image Quality property page provides a large graphic that estimates how Lighten/Darken, Contrast, and Saturation of Red, Green, and Blue affect the document. (However, the graphic does not change when you select ImageFix .)
  • Page 39 These are the Image Quality property page features: Halftone type This field is informational only. The user cannot directly select the type of halftone to use. The software selects the halftone based on the quality mode and print mode selected on the Paper/Output property page.
  • Page 40 Green Blue Defaults Move the Red scrollbar to the left or right to decrease or increase the amount of red in your print. The large bitmap to the left reflects these changes. This control is disabled when Print document as is set to Greyscale. Move the Green scrollbar to the left or right to decrease or increase the amount of green in your print.

  • Page 41: The About Property Page

    The About Property Page This tab gives important information concerning the version of the software and copyright dates. If you need assistance, please have your software version number available for the Xerox Customer Support Center when you call or e-mail.

  • Page 42: The Status Property Page

    The Status Property Page The Status property page provides you with printer status information, including the level of ink in the print cartridge(s). The Status property page also shows the progress of the current print job. By default, the Status property page opens automatically while printing a document.
  • Page 43 If the printer is idle, you can check its status by clicking the <Start> button, pointing to Settings, and clicking Printers. Click the DocuPrint C6 icon with the right mouse button. With the left mouse button, click Show Status window (Windows 95/98 only).
  • Page 44 Page Copy Percent complete <Cancel> <Restart> Indicates which page is currently being printed and the total number of pages submitted for printing. Indicates which copy is being printed and the total number of copies requested. A progress bar that indicates the percentage of the total job that has been sent to the printer.

  • Page 45: The Maintenance Property Page

    The Maintenance Property Page The Maintenance property page provides you with printer maintenance capabilities. If the printer is idle, you can open the Maintenance property page by clicking the <Start> button, pointing to Settings, and clicking Printers. Click the DocuPrint C6 icon with the right mouse button.
  • Page 46 All the buttons on the Maintenance property page are disabled if a job is being printed. The following are the Maintenance property page features and settings: Information area Cartridge Mimic Change This area is at the top of the screen and consists of an icon and a message area.
  • Page 47 There are three choices for installing another print/ink cartridge: Previously used print cartridge Select this option if you are installing a print cartridge you have used before. Color ink cartridge Select this option if you are replacing one or more of the individual ink cartridges on the Color/Photo print cartridge.
  • Page 48 Clean Align Cleans the currently installed print cartridge. Before clicking the <Clean> button, make sure the printer is idle. Prints a test pattern that you can use to verify the optimum bi-directional alignment of the print head in the printer. To align the cartridge, wait for the printer to completely print the alignment test page.
  • Page 49 If none of the patterns has straight lines, then select the pattern that is the closest (this should be -4 or +4). Make sure Print the Alignment Test Pattern is selected and then click <Align>. Wait for the alignment test page to print and look for the straightest lines again.

  • Page 50: Checking The Documents In The Print Queue

    Settings, and click Printers. Double-click the DocuPrint C6 icon. Click the DocuPrint C6 icon on the taskbar. The DocuPrint C6 window lists the print jobs pending on the printer and the status of each job. To pause a document that is currently being printed, do the following: Click the document name.

  • Page 51: Chapter 4 Troubleshooting The Printer

    Follow the suggested solutions to correct the problem. If the problem continues, contact Xerox Customer Support. Call from a telephone near your PC and the printer. Make sure that both your PC and your printer are turned on.

  • Page 52: The Printed Document Does Not Match The Selected Printer Settings

    The printed document does not match the selected printer settings Cause Some software applications override the settings selected on the DocuPrint C6 property pages. Previously selected printer settings are used to print the document. Suggested Solution Choose the printer settings from the application.

  • Page 53: The Printed Document Is Blank

    The printed document is blank Cause There may be a problem with the print head, printer cable, or your Suggested Solution Print a Test print by unplugging the power cord from the rear of the unit; then, while pressing the Printer Control button, reinsert the power cord into the back of the unit and continue to hold the...
  • Page 54 Check to see if they are empty. Check the ink output and pin hole vents on the individual cartridges. Reinsert cartridges, making sure you hear a click, then reinstall print head. If necessary, contact the Xerox Customer Support Center.

  • Page 55: The Document Prints Slowly

    The document prints slowly Cause The Print quality is set to High quality. The Temp (Temporary) Folder on your hard drive may contain too many files. Suggested Solution On the Paper/Output property page, set the Print quality to Draft or Normal. Delete *.tmp and *.prn files from the Temp Folder.

  • Page 56: The Document Sent To The Printer Does Not Print

    Windows Details property page to map the LPT printer port. Click the <Start> button, point to Settings, and click Printers. Click the Xerox DocuPrint C6 icon with the right mouse button, then click Properties. Click the Details tab, and check the Print to the following port.

  • Page 57: The Front Panel Led Is On Continuously

    Press and hold the Printer Control (green) button for at least two seconds. If the problem persists, unplug the power cord from the printer, wait at least ten seconds, and then reconnect it. If the problem continues, contact the Xerox Customer Support Center.
  • Page 58 An ink cartridge is empty, or the wrong brand of ink cartridge is installed. An ink cartridge is not installed correctly. The print head is not installed. Click the <Change> button on the Maintenance property page, and then follow the instructions to replace the ink cartridge.

  • Page 59: The Front Panel Led Is Blinking Slowly

    The Front Panel LED is blinking slowly Cause There is a low ink condition. The Front Panel LED is blinking intermittently Cause There is data in the buffer. Suggested Solution Install a new color / photo print head with new ink cartridges (see the Quick Start Guide).

  • Page 60: The Print Is Blurry Or Jagged Vertical Lines Appear

    The print is blurry or jagged vertical lines appear Cause The paper used is not recommended for the printer. The color print head needs to be cleaned. There is a bi-directional error. Suggested Solution Certain papers (recycled paper) may cause poor quality output. Best results will be achieved by using paper developed for ink jet printers.

  • Page 61: The Printed Image Is Clipped Or Off The Edge Of The Media

    The printed image is clipped or off the edge of the media Cause The document margins may exceed the printer margins. The media type and size may not be correct. Suggested Solution Change the document margins in the application that you are using to be within the recommended printable area.

  • Page 62: Extra Characters, Dashes, Or Lines Appear On The Printed

    Extra characters, dashes, or lines appear on the printed pages Cause The printer cable is too long. Port Monitoring software is active from a device previously connected to the printer (parallel) port. Printer buffer contains data from previous print job. Printer cable is not IEEE 1284.

  • Page 63: White Horizontal Lines And Streaks Of The Wrong Color Appear On The Printed

    Maintenance property page. If lines and streaks still appear, repeat the above process five more times. If the problem continues, contact the Xerox Customer Support Center. The printer requires a small amount of power to maintain the print head. Either keep the...

  • Page 64: The Print Is Faint Or Missing

    The print is faint or missing Cause The paper used is not recommended for the printer. An ink cartridge is empty. An ink cartridge is clogged, or the print head needs to be cleaned. The Print quality option is set to Draft.

  • Page 65: Ink Is Smeared On The Printed Pages

    Ink is smeared on the printed pages Cause The printer is printing outside the printable area. The printer cover is open while printing. Paper is not completely exiting the printer because the star wheel assembly bar is disengaged. Multiple transparencies are stacked in the paper output shelf.

  • Page 66: The Print Quality Of Transparencies Is Poor

    The print quality of transparencies is poor Cause The wrong type of transparencies was used. Transparency is not selected for the Paper type option on the Paper/Output property page. The document was printed on the wrong side of the transparency film.

  • Page 67: Color Variations Appear In Large Areas Of Color

    Color variations appear in large areas of color Cause The print cartridge needs aligning. The Print quality option is set to Draft. Printer cable is not IEEE 1284 compliant. Suggested Solution Align the print cartridge. Click the <Align> button on the Maintenance property page, and then follow the instructions displayed on the screen.

  • Page 68: The Paper Is Not Feeding Properly

    The paper is not feeding properly Cause The paper is not correctly positioned between the paper guides. The paper is not loaded properly. More than one type of media is loaded in the paper tray. Media in use is out of recommended weight range.

  • Page 69: The Paper Does Not Stack Neatly In The Paper Output Shelf

    The paper does not stack neatly in the paper output shelf Cause There is not enough clearance above the paper output shelf. The star wheel assembly bar is disengaged. The star wheels are out of position in the star wheel assembly.

  • Page 70: Packing The Printer For Return To A Service Center

    Center Should you need to return the printer for servicing, follow the packing instructions in this section or follow the process as instructed by the Xerox Customer Support Center. Note: Do not ship the power cord, printer cable, printer driver disks, user guide, or print head and ink cartridges unless instructed to do so.
  • Page 71 Compress the fill to ensure minimal movement. 10. Securely tape and seal the box. 11. Ship the printer to the address as instructed by the Xerox Customer Support representative. The illustration below shows an example of how to pack the printer: Printer Outside box 275 lb.

  • Page 73: Chapter 5 Selecting And Ordering Supplies

    Selecting and Ordering Chapter 5 Supplies To order supplies for your DocuPrint C6, contact your local retailer. If your retailer is out of stock, you can order supplies through the Xerox SupplyNet: In the United States, call 1-800-822-2200. In Canada, call 1-800-668-0199 (English-speaking) or...

  • Page 74: Cartridges And Print Heads

    Note: Black ink cartridge 8R7660 is not compatible with your Xerox DocuPrint C6 printer. Selecting plain paper Most plain paper will work well in your Xerox printer, although variation in paper composition will affect print quality. For best results, always use the highest grade photocopying paper available or paper specifically designed for ink jet printers.

  • Page 75: Selecting Specialty Print Media

    Paper weights 60 – 160 g/m² (16 – 43 lb.) Selecting specialty print media Your Xerox printer will accept a wide range of specialty print media to satisfy all your printing needs. These include: For best results, use specialty media designed for Xerox ink jet printers.

  • Page 76: Selecting Labels

    Selecting labels Use only paper face label stock. Ink will not dry on vinyl, plastic, or clear label stock. Individual labels will not feed properly. Letter or A4 sheet size for the labels is required at a minimum. For best results, use labels designed for an ink jet printer.

  • Page 77: Index

    About Property Page, 33 access the printer settings, 19 Align, 40, 52 banner paper, 68 borders, 28 Cartridge Clean, 52 Change Cartridge, 38 Collate, 21 Contrast, 31 control panel, 11 CPU, 16 Default, 23 envelopes, 68 Hard Disk Space, 16 Hardware features, 8 Index Image Quality, 30...
  • Page 78 plain paper, 1, 15, 66 Poster, 24, 25 Power consumption, 15 power strip, 55 print head, 49 Print media, 15 print queue, 42 Print resolution, 14 Printable area, 17 Printer cable, 54 Printer Control (green) button, 11 printer problems, 43 Printer Registration, 6 Printer specifications, 14 purge printer buffer, 54...

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