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Troubleshooting Suggestions
Magnis system issues
Touchscreen presents usability issues or appears unresponsive.
✔
As an alternative to the touchscreen controls, you can use a USB-connected mouse to make
selections and enter data. Connect the mouse using either of the two USB ports on the front of
the instrument. Once connected, use the mouse point-and-click functions to make selections
on the touchscreen interface.
✔
Reboot the system to reset touchscreen functionality.
Waste container does not slide open or does not slide open easily.
✔
Gently shake the waste container so that the tips inside fully settle to the bottom. Then,
attempt to open the waste container again.
An unattached micropipettor tip is sitting on the instrument deck.
✔
Occasionally, when the instrument ejects used tips into the waste container, a tip may bounce
out and land on the instrument deck. With a gloved hand, move the tip to the waste container
or dispose of it as you would when emptying the waste container.
The Verify Labware screen reports an issue with one or more labware components
after scanning the labware barcodes.
✔
If all or most of the labware failed verification, then the barcode scanner window may require
cleaning. See
complete, repeat the Verify Labware step.
✔
If only one or a few labware components failed verification, then press the error icon at the
bottom of the screen and expand the information for the failed position to view the reason for
the failure.
If the barcode scanner failed to scan a particular labware component
Verify that the labware is present at the required deck position and oriented correctly, with the
barcode facing the front of the instrument. Correct the omission or positioning error(s) and
then repeat the Verify Labware step. If the failed labware components are present and correctly
positioned, then visually inspect the barcode to verify integrity. For successful scanning,
barcodes must be free of scratches, smudges, condensation, obstruction by foil seals, and
writing or other marks on the plasticware. If barcode damage or obstruction is suspected,
adjust or replace the labware component and repeat the Verify Labware step.
If the scanned labware is past its expiration date
Replace any expired components with unexpired components then repeat the Verify Labware
step. The expiration date can be found on the Certificate of Analysis provided with each
component kit containing pre-filled reagents. Components provided as empty plasticware do
not have an expiration date.
If the scanned labware was identified as the wrong piece of labware
Replace the misplaced labware with the correct labware component and repeat the Verify
Labware step.
Magnis and MagnisDx NGS Prep System User Guide
"Clean the barcode scanner"
on page 55 for instructions. Once cleaning is
97
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