Page 58 of 208
Service Orders
Add an additional ACD group for the second card.
Figure 21
ACDGRP example
ACDNAME CUSTGRP ACDRNGTH THROUTE NSROUTE PRIOPRO DBG
MAXCQSIZ MAXWAIT ACDMIS MSQS DISTRING OBSWTONE FRCNGTSV
OPTIONS
----------------------------------------------------------------------------
MICB2 BNRRCH 12 OFRT 601 OFRT 601 0 Y 2 0 N N NONE N N (ACDDISP 4)
(NONIMCUT ) $
Add additional ACD subgroup information for the second card.
Figure 22
ACDSGRP example
Add additional login IDs for the second card agent logins. These login
IDs must be in sequential order.
Figure 23
ACDLOGIN example
Add table DNROUTE to provide DNs for the following:
•
•
•
•
•
553-3001-358
Standard 1.00
ACDGROUP SUBGROUP RECORDER
--------------------------------------------------------
MICB2 1 NONE
CUSTGRP
LOGINID
BNRRCH
1234
second MICB card (for single-card conference and chairperson)
transfer DN (to transfer conference calls from MICB card 1 to MICB
card 2)
link DN (provides speech path between the two cards)
62-port Main conference DN
chairperson DN for MICB card 1
Note: From all of these DNs, part are for the primary card and the
rest are for the secondary card. However, when configuring these
DNs in the MICB BUI, all dual-card DNs are configured on the
primary card.
October 2003
PSWD
OPTIONS
N
N
$