Appendix D - Warranty And Repairs - Multitech SF100-G User Manual For System Administrators

Appendix D - Multi-Tech Systems, Inc. Warranty, Repairs, and Replacement Policies
Appendix D – Warranty and Repairs
This chapter covers with the terms of your SMSFinder's warranty and repair policies.
Multi-Tech Warranty Statement
Multi-Tech Systems, Inc., (hereafter "MTS") warrants that its products will be free from defects in material or workmanship for a period of two,
five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on
model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been
neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party
without MTS's written authorization, or used in any manner inconsistent with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or replacement of any products which prove to be
defective within the warranty period or, at MTS's option, issuance of a refund of the purchase price. Defective products must be returned by
Customer to MTS's factory — transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE
PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A.
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and
Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and
your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card,
wire transfer or a check in U.S. dollars drawn on a U.S. Bank.
For out of warranty repair charges, go to COMPANY/Policies/warranty/
Extended two-year overnight replacement service agreements are available for selected products. Please call MTS customer service at (888)
288-5470 or visit our web site at /PARTNERS/Programs/overnight_replacement/ for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical
Support department at (800) 972-2439 or e-mail support@multitech.com. Please direct your questions regarding repair expediting, receiving,
shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or e-mail mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are
billed on a time-plus-materials basis.
Repair Procedures for International Customers
(Outside U.S.A. and Canada)
Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also
contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-
Tech sales office directory is available at www.multitech.com/PARTNERS/Channels/offices/
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended
international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other
method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of
payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank. Repaired units shall be shipped freight collect,
unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical
Support department nearest you or e-mail support@multitech.com. When calling the U.S., please direct your questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or e-mail
mtsrepair@multitech.com.
Multi-Tech Systems, Inc. SMSFinder User Guide for System Administrators (Document S000451B) 74