Multitech MultiModem SF 100-G User Manual
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Multitech MultiModem SF 100-G User Manual

Intelligent sms server
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MultiModem
iSMS
Intelligent SMS Server
Models: SF 100-G
SF 400-G
SF 800-G
User Guide for System Administrators

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Summary of Contents for Multitech MultiModem SF 100-G

  • Page 1 ® MultiModem iSMS Intelligent SMS Server Models: SF 100-G SF 400-G SF 800-G User Guide for System Administrators...
  • Page 2 Tech Systems, Inc. World Headquarters Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874 Internet Address: http://www.multitech.com Technical Support Country By E-Mail By Phone Europe, Middle East, Africa: support@multitech.co.uk +(44) 118 959 7774 U.S., Canada, all others:...

  • Page 3: Table Of Contents

    Table of Contents Contents 1 – S ................6 HAPTER AFETY NFORMATION AND RODUCT ESCRIPTION Safety Warnings ..............................6 Ethernet Port Caution ..........................6 Handling Precautions ..........................6 Ship Kit Contents .............................. 6 MultiModem iSMS Documentation ........................7 Front and Back Panels ............................7 SF 100 Front Panel .............................
  • Page 4 Table of Contents 4 – U SMS W ................25 HAPTER SING THE ULTI ODEM I NTERFACE Administration ..............................25 Administration > System Setup ........................ 25 Administration > SNTP Client ........................27 Administration > Administrative Access ....................29 Administration > Admin Access > Allowed Networks ................30 Administration >...
  • Page 5 Table of Contents Ensure the SIM Card Is Installed Correctly & Activated.................. 62 Creating a Broadcast Message for Future Use ....................64 7 – T ........................65 HAPTER ROUBLESHOOTING MultiModem iSMS Troubleshooting ......................65 A – A (API) ................. 67 PPENDIX PPLICATION ROGRAMMING...

  • Page 6: Chapter 1 - Safety Information And Product Description

    Chapter 1 – Safety Information and Product Description The Multi-Tech iSMS is an intelligent Short Message Services (SMS) server that empowers businesses with the ability to broadcast and receive SMS text messages with a click of a button. The ready-to-use solution simply plugs into the Ethernet network and connects to the wireless network via an integrated quad-band GSM modem.

  • Page 7: Multimodem Isms Documentation

    MultiModem iSMS CD onto your hard drive by clicking Install Manuals on the Installation screen or downloading the file from our Web site at: http://www.multitech.com AT Commands AT commands used to configure this product are published in a separate reference guide and included on the MultiModem iSMS CD as well as being posted on the Multi-Tech web site.

  • Page 8: Sf 400/800 Front Panel

    Chapter 1 – Safety Information and Product Description SF 400/800 Front Panel SF 400/800 Front Panel LEDs LEDs Description Power Lights when power is being supplied to the MultiModem iSMS. Status When functioning normally, the LED blinks. The LED is a solid light when the MultiModem iSMS is booting up, saving the configuration, restarting, or updating the firmware.

  • Page 9: Sf 400/800 Sim Card Installation

    Chapter 1 – Safety Information and Product Description SF 400/800 SIM Card Installation SIM (Subscriber Identity Module) cards are required for the MultiModem iSMS to operate on a GPRS network. To install the SIM cards: Power off the unit and unplug the power cord. Do not under any circumstances remove protective power supply cover.

  • Page 10: Modem Numbering

    Chapter 1 – Safety Information and Product Description Modem Numbering When using the Web interface, the modem tabs correspond to the internal modems with the numbering scheme shown below. The row of LEDs shows where the front of the unit is. Unpopulated modems should be disabled as described in Network Setup.

  • Page 11: Back Panels

    Chapter 1 – Safety Information and Product Description Back Panels SF 100 SF 400/800 Back Panel Connectors Connector Description GSM Antenna SMA (female) antenna connector for a cellular antenna. Connector (s): Note: One antenna must be attached for each internal modem in order for them 1 for the SF 100;...

  • Page 12: Rack Or Wall Mounting (Sf 400/800)

    Chapter 1 – Safety Information and Product Description Rack or Wall Mounting (SF 400/800) The MultiModem SF 400/800 units can be rack (or wall) mounted with screws using the mounting brackets. Rack Mounting Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer.

  • Page 13: Technical Specifications

    Chapter 1 – Safety Information and Product Description Technical Specifications Specifications SF 100 SF 400/800 Hardware Interface Network: 10/100BaseT Network: 10/100BaseT Connector: RJ-45 Ethernet connection Connector: RJ-45 Ethernet connection Ports ETHERNET: 1 Port ETHERNET: 1 Port Wireless Modem Quad-band GSM Quad-band GSM Frequencies 850/900/1800/1900 MHz...

  • Page 14: Chapter 2 - Getting Started

    Chapter 2 – Getting Started Cabling Your MultiModem iSMS To use your MultiModem iSMS make the appropriate connections to PCs, a cable or xDSL modem, AC power, and the antenna. After your device is properly cabled, it must be configured. Basic cabling directions are included below. See Chapter 3 for basic configurations.

  • Page 15: Sf 400/800 Cabling

    Chapter 2 – Getting Started SF 400/800 Cabling Turn the power off on the PCs and the MultiModem iSMS. Plug one end of a RJ-45 cable into the ETHERNET port on the MultiModem iSMS and the other end into the Ethernet port on a network-connected PC. Connect the provided power supply cable to the power port on the back of the MultiModem iSMS, and plug the other end into an AC power outlet.
  • Page 16 Chapter 2 – Getting Started The Local Area Connection Properties dialog box displays. • Select Internet Protocol [TCP/IP]. • Click the Properties button. The Internet Protocol (TCP/IP) Properties screen displays. Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators...
  • Page 17 Chapter 2 – Getting Started The Internet Protocol (TCP/IP) Properties screen. Important Note: If this screen opens and displays your current IP configuration, we suggest you record this information for future reference (i.e., after the MultiModem iSMS is configured, you may wish to return this PC to its original settings).

  • Page 18: Obtaining And Activating A Wireless Account

    Chapter 2 – Getting Started Obtaining and Activating a Wireless Account Before you can use the cellular feature, you must obtain a GSM wireless account with an activated SIM card capable of sending SMS text messages through your service provider. Then activate the account by installing the SIM into the MultiModem iSMS.

  • Page 19: Chapter 3 - Isms Basics And The Setup Wizard

    Chapter 3 – iSMS Basics and the Setup Wizard Starting the iSMS Open a Web Browser Be sure that the MultiModem iSMS is cabled and that the power is connected as shown in Chapter 2. Then open a Web browser. Type the default gateway address line: http://192.168.2.1 Press Enter.

  • Page 20: Navigating The Screens

    Chapter 3 – iSMS Basics and Setup Wizard Navigating the Screens Before using the Web Interface, you may find the following information about navigating through the screens and the structuring of the menus helpful. Other Menu Options Screen Name Menu Input Area Save &...

  • Page 21: Sub-Menus

    Chapter 3 – iSMS Basics and Setup Wizard Sub-Menus Each Menu selection has its own sub-menu, which displays on the left side of the screen. When you click one of the Main Menu choices, the first screen listed in the sub-menu displays. Choose other sub-menu options/screens by clicking on its name.

  • Page 22: Table Of Menus And Sub-Menus (Continued)

    Chapter 3 – iSMS Basics and Setup Wizard Table of Menus and Sub-Menus (continued) Triggers Authentic List – From the address book set up a list of authentic users who are allowed to trigger broadcast messages and action triggers. Broadcast Triggers –...

  • Page 23: Using The Multimodem Isms Wizard Setup

    Chapter 3 – iSMS Basics and Setup Wizard Configuring the MultiModem iSMS Using the Wizard Setup Using the MultiModem iSMS Wizard Setup Use the Wizard Setup for Quick Configuration A quick way to configure the MultiModem iSMS is to use the Wizard Setup. The Wizard Setup can be opened by clicking the words Wizard Setup located under the menu bar.

  • Page 24: Save & Restart

    Chapter 3 – iSMS Basics and Setup Wizard Configuring the MultiModem iSMS Using the Wizard Setup Admin Password – You should change the password immediately after initial installation and also change it regularly thereafter for security purposes. Old Password – Enter the existing password (factory default is admin). New Password –...

  • Page 25: Chapter 4 - Using The Multimodem Isms Web Interface

    Chapter 4 – Using the MultiModem iSMS Web Interface Now that you have completed the Wizard Setup, you can use the Web-based configuration and management interface to set up other SMS features and parameters. This chapter takes you screen-by-screen through the Web Interface.
  • Page 26 Chapter 4 – Using the Web Interface Administration > System Setup E-Mail Notification SMTP Server Enter the IP address or the domain name of the mail server. Port Enter the port number on which the mail server listens. Example: 25. Click the Save button. SMTP Server Authentication Some mail servers accept connection only after a user name and password are authenticated.

  • Page 27: Administration > Sntp Client

    Chapter 4 – Using the Web Interface Administration > SNTP Client Administration > SNTP Client Clicking the SNTP Client check box enables the firewall to act as a SNTP client. Also, SNTP (Simple Network Time Protocol) is an internet protocol used to set up the synchronization of the unit clock to real time. SNTP Configuration General Configuration SNTP Client...
  • Page 28 Chapter 4 – Using the Web Interface Administration > SNTP Client Time Zone Configuration Time Zone Enter your time zone. Default = UTC (Universal Coordination). The greenwichmeantime.com Web site has Time Zone information in detail or you can find a portion of the Time Zone abbreviations in Appendix E of this manual.

  • Page 29: Administration > Administrative Access

    Chapter 4 – Using the Web Interface Administration > Administrative Access Administration > Administrative Access Use this screen to set up the password that will be used by the administrator and to set an automatic inactivity disconnection interval. Change Password Old Password, New Password, Confirm Password To change the password, enter the existing password in the Old Password field, enter the new password into the New Password field, and confirm your new password by re-entering it into the...

  • Page 30: Administration > Admin Access > Allowed Networks

    Chapter 4 – Using the Web Interface Administration > Admin Access > Allowed Networks Administration > Remote Syslog Administration > Admin Access > Allowed Networks Use this screen to set the networks that will be allowed access to the MultiModem iSMS WEB GUI, Telnet Dialout, and Telnet.

  • Page 31: Administration > Tools

    Chapter 4 – Using the Web Interface Administration > Tools Administration > Tools This screen is used to reset the cellular modem. You may want to use Reset if you have lost your connection or the modems are not functioning properly but you don't want to recycle power through the MultiModem iSMS.

  • Page 32: Administration > Factory Defaults

    Chapter 4 – Using the Web Interface Administration > Factory Defaults Administration > Factory Defaults Reset to Factory Defaults Click the Factory Defaults button to load all configuration parameters to the original factory default settings. All Administration and Network Settings will return to the factory defaults. Use this option only if it is necessary to wipe out your current Administration and Network Settings.

  • Page 33: Network Setup

    Chapter 4 – Using the Web Interface Network Setup > IP Settings Network Setup Network Setup > IP Settings Use this screen to set up your network. The TCP Connection section is located in the IP Settings section for theSF 100 modes, and in the Cellular Modem section for the SF 400 and SF 800 models.

  • Page 34: Network Setup > Cellular Modem

    Chapter 4 – Using the Web Interface Network Setup > Cellular Modem Network Setup > Cellular Modem Use this screen to configure the cellular modems. Click the Modem# tab at the top to work with that specific modem. Each modem is configured individually. The TCP Connection section is located in the IP Settings section for theSF 100 modes, and in the Cellular Modem section for the SF 400 and SF 800 models.

  • Page 35: Save & Restart

    Chapter 4 – Using the Web Interface Network Setup > Cellular Modem Signal Strength (SF 100 only) Command The string entered here is sent to the cellular modem so that the signal strength LEDs can display the current signal strength. Use the following command: AT+CSQ See the Signal Strength LEDs Reference Table below.

  • Page 36: Sms Services

    Chapter 4 – Using the Web Interface SMS Services > Address Book SMS Services What is SMS? Short Messages through SMS (Short Message Service) can be sent to • Mobile numbers • Any person(s) from the address book • Any group(s) of persons created from the address book or individual entries. A feature unique to the SF 100 models is that of load balancing between units on the same network.
  • Page 37 Chapter 4 – Using the Web Interface Address Book Click the Add button to display the Add a Phone Number screen. Add a Phone Number Note that fields marked with an asterisk are required. Name Enter the name of the person you want to add to the SMS Phonebook. The maximum number of characters is 50 including spaces and punctuation.

  • Page 38: Sms Services > Groups

    Chapter 4 – Using the Web Interface SMS Services > Groups SMS Services > Groups Use this screen to create groups of customer/client names with their phone numbers. The MultiModem iSMS can hold up to 50 groups. Groups allow you to send SMS messages to many individuals using only a group name. For example, groups can be established based on a common functionality, a location, or an activity such as an Administrators group, an Engineers group, a Building 201 group, a Basketball Team group, etc.

  • Page 39: Sms Services > International Number

    Chapter 4 – Using the Web Interface SMS Services > International Number SMS Services > Send SMS Users SMS Services > International Number Use this screen to allow or disallow SMS messaging to international numbers. International numbers are identified according to the number of digits. Disable International Number If Disable International Number is checked (this is the default), SMS messages can be sent to phone numbers limited by the maximum allowed digits (entered in the Maximum Digits field).
  • Page 40 Chapter 4 – Using the Web Interface SMS Services > Send SMS Users User Name Click the Add button to display the Add a New User screen. After a user name is added using the Add a New User screen, it will display on this screen. You can delete any user from this screen, if desired. Add a New User Note that fields marked with an asterisk are required.

  • Page 41: Sms Services > Sms Settings

    Chapter 4 – Using the Web Interface SMS Services > SMS Settings SMS Services > SMS Settings Use this screen to enable or disable extended ASCII character support. Extended ASCII Configuration Extended ASCII (ISO-8859-1) Check the box to enable Extended ASCII characters in the SMS. When enabled, the Extended ASCII characters option will be linked to the following screens in order for you to select the characters: Send SMS, Triggers, Preconfigured SMS.

  • Page 42: Sms Services > Send Sms

    Chapter 4 – Using the Web Interface SMS Services > Send SMS SMS Services > Send SMS Messages can be sent to a contact phone number, any person(s) from the address book, or any group(s). Notes about User Limitations • This screen along with the Inbox and Outbox screens are the only screens available to non- administrative users when they login with their names and passwords.

  • Page 43: Sms Services > Sms Api

    Chapter 4 – Using the Web Interface SMS Services > SMS API SMS Services > SMS API > Send API SMS Services > SMS API SMS Services > API consists of two screens: Send API and Receive API. Note: See the Appendix A for more information about the Application Programming Interface (API). SMS Services >...
  • Page 44 Chapter 4 – Using the Web Interface SMS Services > SMS API > Receive API SMS Services > SMS API > Receive API On the Receive API screen you can enable/disable the Receive API service, configure the ports, set server authentication, and set the interval for posting messages to the configured server. Receive API Configuration Receive API Status Check the box to enable the SMS Receive API service.

  • Page 45: Sms Services > Load Balancing (Sf 100 Only)

    Chapter 4 – Using the Web Interface SMS Services > Load Balancing SMS Services > Load Balancing (SF 100 only) When multiple SF 100 units are available on a network, they can be set up to work together to share the outgoing message load.

  • Page 46: Sms Services > Inbox

    Chapter 4 – Using the Web Interface SMS Services > Inbox SMS Services > Outbox SMS Services > Inbox This screen displays a list of all messages received by modem number and includes the sender's number, the message received, and a timestamp. Click on the individual modem number tabs for a list of messages received by that modem.

  • Page 47: Triggers

    Chapter 4 – Using the Web Interface Triggers > Authentic List Triggers > Broadcast Triggers Triggers On the four Triggers screens, you can accomplish the following tasks: • Establish a list of authentic users – those users who will be allowed to set the triggers (codes or words) that initiate broadcast messages from a user's remote cell phone.
  • Page 48 Chapter 4 – Using the Web Interface Triggers > Broadcast Triggers Continued Add a Broadcast Trigger Note that the fields marked with an asterisk are required. This is a setup screen; no messages are sent from this screen. Trigger Message Type in a code or word that you want to trigger a broadcast message.

  • Page 49: Triggers > Action Triggers

    Chapter 4 – Using the Web Interface Triggers > Action Triggers Triggers > Action Triggers Use this screen to set up trigger codes or words. Action Triggers are the codes or words sent from a remote cell phone and received by the MultiModem iSMS – the trigger will execute the action associated with it.
  • Page 50 Chapter 4 – Using the Web Interface Table of Trigger Codes and Trigger Actions Trigger Objective Configuring the Trigger Code and Its Action Code/Word Associated Trigger Action To add an entry in the Configuration format: Adds name with number address book <act_tri_configured>;name;number to address book.

  • Page 51: Triggers > Pre-Configured Sms

    Chapter 4 – Using the Web Interface Triggers > Pre-Configured SMS Triggers > Pre-Configured SMS Use this screen to compose and save pre-configured messages. Pre-Configured SMS Click the Add button to open the Add a Pre-Configured SMS screen. Add a Pre-Configured SMS Note that fields marked with an asterisk are required.

  • Page 52: Utilities

    Chapter 4 – Using the Web Interface Utilities > Backup Utilities > Firmware Upgrade Utilities Utilities > Backup The Backup function lets you save the MultiModem iSMS settings to a local hard disk or to be exported to a remote client. With a backup file, you can set a recently installed MultiModem iSMS to the identical configuration level as an existing MultiModem iSMS.

  • Page 53: Import & Export Address Book

    Chapter 4 – Using the Web Interface Import & Export Address Book > Import Import & Export Address Book Import & Export Address Book > Import Use this screen to import an address book that you want to use to set up senders and receivers of messages, as well as authentic users.
  • Page 54 Chapter 4 – Using the Web Interface Import & Export Address Book > Import Continued Example: Excerpt from a .CSV File First Name,Last Name,phone,description first1,last1,17633604174,Parent first2,last2,17633604174,Parent first3,last3,17633604174,Student first4,last4,17633604174,Teacher first5,last5,17633604174,Supplier first6,last6,17633604174,Newspaper first7,last7,17633604174,Photographer Important Note: If you plan to use authentication on any entry in the address book, the phone numbers of these individuals should be preceded with the country code.

  • Page 55: Import & Export Address Book > Export

    Chapter 4 – Using the Web Interface Import & Export Address Book > Export Import & Export Address Book > Export Use this screen to export an address book. You would use the export function to share the address list of this MultiModem iSMS by sending the list to a laptop, to a remote location, to another company, to your current e-mail program such as Outlook.

  • Page 56: Statistics & Logs

    Chapter 4 – Using the Web Interface Statistics & Logs > System Information Statistics & Logs Statistics & Logs > System Information The System Information screen provides the following information: System Information • Product Model Number • Firmware Version • MAC Address •...

  • Page 57: Statistics & Logs > Sms Statistics

    Chapter 4 – Using the Web Interface Statistics & Logs > SMS Statistics Statistics & Logs > SMS Statistics The SMS Statistics screen provides the following information by individual modem: SMS Statistics (SF 400/800: select modem number): Signal Strength (SF 400/800 only) Messages in Inbox Messages in Outbox (SF 100 only)

  • Page 58: Statistics & Logs > Load Balancing Statistics (Sf 100 Only)

    Chapter 4 – Using the Web Interface Statistics & Logs > Load Balancing Statistics Statistics & Logs > Load Balancing Statistics (SF 100 only) When load balancing is set up with multiple SF 100 units, this section will be populated with statistics corresponding to the workload shared.

  • Page 59: Statistics & Logs > Log Traces

    Chapter 4 – Using the Web Interface Statistics & Logs > Log Traces Statistics & Logs > Log Traces The Log Traces screen provides detailed information about SMS messages, API functions, and the SMS system per modem: SMS Logs (Sent, Received, Failure, Live) Send API Logs (Status, Failure, HTTP API Live, TCP API Live) Receive API Logs (Live, Failure) (SF 100 only) Load Balance Logs...

  • Page 60: Chapter 5 - The Non-Administrative User Interface

    Chapter 5 – The Non-Administrative User Interface Introduction This chapter may be photocopied or printed separately and given to non-administrative users who have limited access to the MultiModem iSMS for sending SMS text messages and for monitoring SMS messages in the Inbox and Outbox.
  • Page 61 Chapter 5 – The User Interface SMS Services > Send SMS This is the screen from which general users will send SMS text messages (original text or pre- configured messages). The screen options here are the same options available to the administrator. SMS Services >...

  • Page 62: Sms Examples

    Chapter 6 – SMS Examples Ensure the SIM Card Is Installed Correctly & Activated This example will verify that the SIM is installed correctly and that it is activated. Power up the MultiModem iSMS. Wait until the Status LED and the LS LED are blinking before continuing.
  • Page 63 Chapter 6 – SMS Examples Check the Outbox and you will see that the message was sent. Check the Inbox and you will see that the message was received. This verifies that the cellular modem is functioning. Note: Sometimes you may have to refresh this screen and wait several minutes for the cellular provider to deliver the message.

  • Page 64: Creating A Broadcast Message For Future Use

    Chapter 6 – SMS Examples Creating a Broadcast Message for Future Use In this example a school wants to be prepared to send a message that school is closed for the day. The Administrator creates a Trigger Message word Snow and the following Broadcast Message: School is closed today.

  • Page 65: Chapter 7 - Troubleshooting

    Chapter 7 – Troubleshooting This chapter provides a list of common problems encountered while installing, configuring, or administering the MultiModem iSMS. MultiModem iSMS Troubleshooting Other computers can connect to the network device, but my computer can’t. • Whenever I click on Internet Explorer or Netscape, I see the Windows Dial-up utility popping up on my screen asking my phone number and password to dial-up my ISP.
  • Page 66 Chapter 7 – Troubleshooting The Please set the Device IP screen displays while configuring the MultiModem iSMS. • Windows detects that the MultiModem iSMS’s LAN Ethernet IP address is not in the same subnet as the PC’s. Ensure your PC has a correct IP address. From a DOS window in Windows 95/98, type WINIPCFG or from other Windows operating systems, type IPCONFIG.

  • Page 67: Appendixa - Application Programming Interface (Api)

    Appendix A – Application Programming Interface (API) Introduction Purpose To provide descriptions and examples for customers who require an Application Programming Interface (API) to integrate the MultiModem iSMS Send and Receive SMS capability into their own custom application. This document defines the API interface provided for sending SMS via the MultiModem iSMS and for receiving SMS via the MultiModem iSMS Scope APIs are defined to send and receive SMS using HTTP or TCP protocols.

  • Page 68: Send Sms Api

    Appendix A – Application Programming Interface (API) Send SMS API HTTP Send API Configuration of the "HTTP Send API" Using the MultiModem iSMS Web Admin Interface HTTP Send API Status: Enable “HTTP Send API Status” to send SMS / query status using HTTP API. By default, HTTP Send API is disabled.
  • Page 69 Appendix A – Application Programming Interface (API) HTTP Send API Format Each "HTTP Send API Request" consists of four parts: • The first part is the destination; i.e., the MultiModem iSMS IP and HTTP port number. • The second part is the API call which is the query; therefore, it has a '?' post-fixed to the call. •...
  • Page 70 Appendix A – Application Programming Interface (API) Authentication The system needs to authenticate any API request. We achieve this by having the authentication credentials as part of the "Send SMS URL" or “Send SMS TCP” command. user - The username of the account, which has a maximum of 50 bytes. passwd - The password of the account, which has a maximum of 50 bytes.
  • Page 71 Appendix A – Application Programming Interface (API) Sending to an Address Book Name The API can be used to send the message to a name in the MultiModem iSMS's address book. If the name does not exist in the address book, the message is dropped. HTTP API format is: http://192.168.2.1[:portnumber]/sendmsg?user=user1&passwd=user1&cat=1 [&modem=2]&ton=”bob”&text=message...
  • Page 72 Appendix A – Application Programming Interface (API) Sending to a Group The API can be used to send SMS to a pre-defined group. The group should exist in the MultiModem iSMS. If the group does not exist, the message is dropped. HTTP API format is: http://192.168.2.1[:portnumber]/sendmsg?user=user1&passwd=user1&cat=1 [&modem=4]&group=”admin”&text=message...
  • Page 73 Appendix A – Application Programming Interface (API) Sending a Broadcast Trigger Message We can use the API to send a broadcast trigger message to the MultiModem iSMS. HTTP API format is: http://192.168.2.1[:portnumber]/sendmsg?user=user2&passwd=user2&cat=2 &text=message The parameters are: • • text The trigger message text to be sent. Enable Extended ASCII in the MultiModem iSMS to send both ASCII and extended ASCII characters.
  • Page 74 Appendix A – Application Programming Interface (API) Sending to Multiple Numbers, Address Book Recipients or Groups An SMS can be sent to multiple numbers, address book names and groups using a single API. HTTP API format is: http://192.168.2.1[:portnumber]/sendmsg?user=xxx&passwd=xxx&cat=1[&mo dem=8]&to=”xxx1”,”xxx2”,”xxx3”&ton=”name1”,”name2”&group=”admin”,”rd” ,”market”&text=message xxx1, xxx2 and xxx3 are mobile numbers.
  • Page 75 Appendix A – Application Programming Interface (API) Status Codes Status Code Status Description Description Done The MultiModem iSMS has completed servicing the "Send" job, and a message is sent to all the recipients. Done with error The MultiModem iSMS has completed servicing the "Send"...

  • Page 76: Tcp Send Api

    Appendix A – Application Programming Interface (API) TCP Send API Configuration of the "TCP Send API" Using the MultiModem iSMS Web Admin Interface TCP Send API Status: Enable “TCP Send API Status” to send SMS / query status using TCP API. By default, TCP Send API is disabled.
  • Page 77 Appendix A – Application Programming Interface (API) TCP Send API Format /sendmsg?user=admin&passwd=admin&cat=1&modem=1&to="+919844895691"&ton=” Bob”&group=”eng”&text=Here is the test message Notes: “modem” parameter is optional. modem Modem index to send SMS (this is only for the SF 400/800 models) Range : 1 to 4 for SF 400 1 to 8 for SF 800 0 for any modem (Send API job will be distributed via all the available modems) If modem is not specified in the request, send API job will be distributed via all the available...

  • Page 78: Receive Sms Api

    Appendix A – Application Programming Interface (API) Receive SMS API Process: • Upon receipt of an SMS message and based on the configuration, the MultiModem iSMS uploads the SMS to the HTTP or TCP server configured. • If the post interval is more than zero seconds, the MultiModem iSMS uploads the message immediately upon receipt of it.

  • Page 79: Http Receive Api

    Appendix A – Application Programming Interface (API) HTTP Receive API Configuration of the "Receive API" Using the MultiModem iSMS Web Admin Interface When the protocol is HTTP, the "Receive API request" is an HTTP POST packet. POST Packet Format with Authentication POST /cgi-bin/postquery.cgi HTTP/1.1 HOST: 192.168.2.2:80 User-Agent: MultiModem iSMS/1.20...
  • Page 80 Appendix A – Application Programming Interface (API) POST Packet Format without Authentication POST /cgi-bin/postquery.cgi HTTP/1.1 HOST: 192.168.2.2:80 User-Agent: MultiModem iSMS/1.20 Accept: text/xml, application/xml, application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8, application/msword, application/vnd.ms-powerpoint, image/png, */* Accept-Language: en-us; en;q=0.50 Accept-Encoding: gzip, deflate Accept-Charset: ISO-8859-1, utf-8;q=0.7, *;q=0.7 Keep-Alive: 300 Connection: keep-alive Content-Type: application/x-www-form-urlencoded Content-Length: 346...

  • Page 81: Tcp Receive Api

    TCP Receive API Configuration at the MultiModem iSMS TCP Receive API Request without Authentication From: MultiModem iSMS/1.20 Authentication: OFF Data-Length: 123 1:19525945092 +17635280856 08/10/15 07:29:32 26632HTTP Broadcasting SMS messages could. http://www.multitech.com/sm Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators...
  • Page 82 Data-Length: 123 smsuser1 smsuser1 1:19525945092 +17635280856 08/10/15 07:29:32 26632HTTP Broadcasting SMS messages could. http://www.multitech.com/sm Notes: Payload comprises of: • Username, Password if authentication is enabled and configured • Receiving modem number details: If receiving modem’s SIM number is configured then <ModemNumber>...

  • Page 83: Appendixb - Table Of Commonly Supported Subnet Addresses

    Appendix B – Table of Commonly Supported Subnet Addresses This table lists commonly supported Subnets organized by Address. Network Number Hosts Available Broadcast Address 255.255.255.128 N.N.N.0 N.N.N.1-126 N.N.N.127 N.N.N.128 N.N.N.129-254 N.N.N.255 Network Number Hosts Available Broadcast Address 255.255.255.192 N.N.N.0 N.N.N.1-62 N.N.N.63 N.N.N.64 N.N.N.65-126...
  • Page 84 Appendix B – Table of Commonly Supported Subnet Addresses N.N.N.160 N.N.N.161-166 N.N.N.167 N.N.N.168 N.N.N.169-174 N.N.N.175 N.N.N.176 N.N.N.177-182 N.N.N.183 N.N.N.184 N.N.N.185-190 N.N.N.191 N.N.N.192 N.N.N.193-198 N.N.N.199 N.N.N.200 N.N.N.201-206 N.N.N.207 N.N.N.208 N.N.N.209-214 N.N.N.215 N.N.N.216 N.N.N.217-222 N.N.N.223 N.N.N.224 N.N.N.225-230 N.N.N.231 N.N.N.232 N.N.N.233-238 N.N.N.239 N.N.N.240 N.N.N.241-246 N.N.N.247 N.N.N.248...
  • Page 85 Appendix B – Table of Commonly Supported Subnet Addresses N.N.N.228 N.N.N.229-230 N.N.N.231 N.N.N.232 N.N.N.233-234 N.N.N.235 N.N.N.236 N.N.N.237-238 N.N.N.239 N.N.N.240 N.N.N.241-242 N.N.N.243 N.N.N.244 N.N.N.245-246 N.N.N.247 N.N.N.248 N.N.N.249-250 N.N.N.251 N.N.N.252 N.N.N.253-254 N.N.N.255 Multi-Tech Systems, Inc. MultiModem® iSMS User Guide for Administrators...

  • Page 86: Appendixc - Antenna For The Multi Modem Isms

    Appendix C – Antenna for the MultiModem iSMS RF Specifications GSM 850 EGSM 900 GSM 1800 GSM 1900 Frequency RX 869 to 894 MHz 925 to 960 MHz 1805 to 1800 MHz 1930 to 1990 MHz Frequency TX 824 to 849 MHz 880 to 915 MHz 1710 to 1785 MHz 1850 to 1910 MHz...

  • Page 87: Appendixd - Waste Electrical And Electronic Equipment Directive (Weee)

    Appendix D – Waste Electrical and Electronic Equipment Directive (WEEE) Waste Electrical and Electronic Equipment (WEEE) Directive The WEEE directive places an obligation on manufacturers, distributors and retailers to take-back electronic products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances), complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.

  • Page 88: Appendixe - Time Zone Abbreviations

    Appendix E – Time Zone Abbreviations This list represents a portion of the abbreviations used for different Time Zones. All of those listed here are valid entries for the MultiModem iSMS products. Code Name Region UTC Variance ACDT Australian Central Daylight Time Australia + 10:30 hours ACST...

  • Page 89: Appendixf - End User License Agreement (Eula)

    Software Registration Card, and return the card by mail. Registration may also be done on Multi-Tech Systems web site at www.multitech.com/register. Opening the packaged program constitutes agreement to be bound by the terms and conditions of this Software License Agreement.
  • Page 90 Appendix F – End User License Agreement (EULA) I am not a citizen, national, or resident of, and am not under the control of the government of: Afghanistan, Cuba, Iran, Iraq, Libya, Montenegro, North Korea, Pakistan, Serbia, Sudan, Syria, nor any other country to which the United States has prohibited export. I will not download or by any other means export or re-export the Programs, either directly or indirectly, to the above countries, nor to citizens, nationals or residents of the above countries.

  • Page 91: Appendixg - Regulatory Information

    Appendix G – Regulatory Information Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2002/95/EC Multi-Tech Systems, Inc. confirms that this product now complies with the chemical concentration limitations set forth in the directive 2002/95/EC of the European Parliament (Restriction Of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS) These Multi-Tech Systems, Inc.
  • Page 92 Appendix G – Regulatory Information Information on HS/TS Substances According to Chinese Standards 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物 /元素 成分名称 铅 汞 (Hg) 六价 多 苯 (PBB) 多...
  • Page 93 Appendix G – Regulatory Information 47 CFR Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to 47 CFR Part 15 regulations. The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a commercial environment.

  • Page 94: Index

    Index Action Triggers ..............49, 50 Groups in SMS Services ............38 Address Book in SMS Services ..........36 Address List Format ..............55 Admin Access ................. 29 Handling Precautions ............... 6 Administration > Admin Access ..........29 Humidity .................13 Administration > Admin Access Allowed Networks ....
  • Page 95 Index Sub-Menus ................21 Subnet Addresses ..............83 Rack Mounting ................ 12 Supported Subnet Addresses ...........83 Receive API ................44 System Information Log ............56 Remote Syslog ................ 30 System Setup ................25 Reset ..................11 Roaming Status ............... 18 TCP Connection ..............33, 35 TCP/IP Communication ............15 Safe password...

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