The Please set the Device IP screen displays while configuring the SMSFinder.
•
Windows detects that the SMSFinder's LAN Ethernet IP address is not in the same subnet as the PC's.
Ensure your PC has a correct IP address. From a DOS window in Windows 95/98, type WINIPCFG or
from other Windows operating systems, type IPCONFIG. If the address field is listed as 0.0.0.0, the
computer does not have an IP address. Enter a statically assigned IP address.
A message appears indicating the input IP address is either not valid on your network or is in conflict
with another IP address.
•
The system has detected the IP address of the SMSFinder you are configuring is in conflict with another
device. Power off the conflicting device and configure the SMSFinder with a different Ethernet LAN IP
address.
A line appears in the Inbox that says TIMESETTINGS_LOOP_BACK_MSG. What does this mean?
•
This is simply a time setting verification. You can ignore this line.
E-mail alerts sent to the Administrator are not being received.
•
Is the SMTP Server configured properly for e-mail notification? See the Administration > System Setup
screen.
•
The SMSFinder's Ethernet port must be connected to a live network. SMTP e-mail alerts are sent through
the Ethernet connection.
The SNTP Time/Date stamp are not correct in the outbox.
•
Is the SNTP Client configured properly? See the Administration > SNTP screen.
•
The SNTP Time/Date function works through the SMSFinder's Ethernet connection. The Ethernet port
needs to be connected to a live network.
Multi-Tech Systems, Inc. SMSFinder User Guide for System Administrators (Document S000451B)
Chapter 7 – Troubleshooting
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