Ricoh Aficio MP C3001 Service Manual page 1848

IFAX Troubleshooting
Communication
Route
Between e-mail
server and internet
D545
Item
1. E-mail account
on the Server
2. E-mail server
3. Destination
e-mail address
4. Router settings
5. Error message by
e-mail from the
network of the
destination.
Action [Remarks]
Make sure that the PC can log into the
e-mail server.
Check that the account and password
stored in the server are the same as in
the machine.
[Ask the administrator to check.]
Make sure that the client devices which
have an account in the server can
send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
Make sure that the e-mail address is
actually used.
Check that the e-mail address contains
no incorrect characters such as spaces.
Use the "ping" command to contact the
router.
Check that other devices connected to
the router can sent data over the router.
[Ask the administrator of the server to check.]
Check whether e-mail can be sent to
another address on the same network,
using the application e-mail software.
Check the error e-mail message.
[Inform the administrator of the LAN.]
44 SM