Option Problems - Lexmark Optra Optra T Administrator's Manual

Option problems

Problem
Option does not operate
correctly after it is installed or
it quits working.
Option does not operate
correctly after it is installed.
Solving Printer Problems
If the suggested corrective action does not fix the problem, call your service
representative.
Action
• Make sure the option is marked with a colored triangle, indicating it is compatible with your printer.
• Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug
the printer, and check the connection between the option and printer.
• Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is
not listed, reinstall it.
• Make sure the option is selected in the software application you are using.
For Macintosh users: Make sure the printer is set up in CHOOSER.
Drawers:
• Make sure the connection between drawers (250-sheet drawer, 500-sheet drawer, 2000-sheet drawer) or the
connection between a drawer and a duplex unit or the printer is secure.
• Make sure the print material is loaded correctly. Refer to the
Envelope feeder:
• Make sure the connection between the envelope feeder and the printer is secure.
• Make sure the PAPER SIZE
• Make sure the envelopes are loaded correctly. Refer to the
Duplex unit:
• Make sure the connection between the duplex unit and the printer is secure. If the duplex unit is listed on the
menu settings page, but print material jams when it enters or exits the duplex unit, the printer and duplex unit
may not be properly aligned.
• Make sure the duplex front access cover is securely installed.
setting is correct in both the PAPER MENU
139
User's Guide for more details.
and in the software application.
User's Guide for more details.