Call Waiting - Mitel Inter-Tel Axxess Administrator's Manual

System Features
® ®
Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008

CALL WAITING

While a station is in use, incoming intercom and outside calls camp on until the busy station is
available. The busy party hears a single camp-on tone every 15 seconds (unless the Camp-on
Tone timer is changed or camp-on tones are disabled at the station).
A station programming flag (Camp-On Indications) allows camp-on tones to be enabled or dis-
abled for incoming intercom and outside calls. This flag is programmed on a station-by-station
basis.
The DID/E&M Receive Busy Instead Of Camp-On station flag determines whether E&M and
DID callers will receive busy signal or receive ringback and camp on when calling a busy sta-
tion. In the default state, busy tones are disabled, and the callers will hear ringback while
camped on to the called station. This flag is programmed on a station-by-station basis.
To respond to call waiting using an Inter-Tel endpoint:
1.
2.
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If, while on a call, you hear a single camp-on tone and/or see the
button, or an individual trunk button flashing rapidly, you have a call waiting. The dis-
play indicates the type of call that is waiting (intercom, outside, recall, etc.). If you are a
hunt group member, the display shows the number of calls camped on to the hunt
group. Do one of the following:
•
If you want to end the current call, hang up. A waiting outside call rings as an
incoming call; an intercom call rings as a private call. Answer as usual.
•
If you want to place the current call on hold, press the Hold button or press the
Special button and enter the Individual Hold feature code (336). The Call button,
individual trunk button, or
camped on, in which case the
call is picked up, then the
pressing the flashing Call button, individual trunk button, or
•
If using an Executive Display, Professional Display, or Model 8560 endpoint: You
may press one of the following menu buttons:
– ANSWER: Press this button to end the current call and answer the ringing
call.
– SEND TO V-MAIL: This button appears only if you have a Voice Mailbox.
Press this button to transfer the call to your mailbox.
– IC CALL TO DND: Pressing this button will send Do-Not-Disturb tones to
the caller. If using a display Inter-Tel endpoint, the caller will see DO-NOT-
DISTURB.
To return to the holding call: Press the fluttering individual trunk button, Call button,
or button.
IC
button flutters (unless an intercom call is
IC
button flashes rapidly until the camped on
IC
button flutters). Answer the waiting call by
IC
button, a Call
IC
button.
IC

Call Waiting