Audio Diagnostics Feature; Power Failure Capabilities; Customized System Programming Reports - Mitel Inter-Tel Axxess Administrator's Manual

System Features
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Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008

POWER FAILURE CAPABILITIES

The Central Processor (CPU) Card contains relay contacts that can be used for power failure
transfer which allows one or more single-line sets to select predetermined trunks in the event
of a processor board failure or a power failure. Additional equipment is required.

CUSTOMIZED SYSTEM PROGRAMMING REPORTS

Customized system programming reports can be created through the database. The program-
mer can select the programming area to be reported and then select the information that will be
included. When extension numbers are listed in a report, they can be sorted by name, extension
number or circuit number. Reports can also be titled.

AUDIO DIAGNOSTICS FEATURE

The Audio Diagnostics feature code (default is 320) allows users to generate diagnostics infor-
mation for audio problems. When the Audio Diagnostics feature is initiated, users are
prompted to answer questions about the audio problems by pressing specific dialpad buttons.
Based on those answers, the system generates alarm 128 on the administrator's endpoint. See
"Managing System and Network Alarms" on
The Audio Diagnostics feature can be accessed when the endpoint is idle or when the user is
on an active call. The amount of diagnostics information that the endpoint provides to the sys-
tem depends on the state of the endpoint when the feature is accessed. An active call produces
more diagnostic information than an endpoint in an idle state. If users do not want to access the
Audio Diagnostics feature while on a call, they can access the feature immediately after they
hang up.
In the following scenarios, the diagnostics information is not captured:
•
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If the user accesses the Audio Diagnostics feature but does not respond to the prompts
on the display, the feature times out after 30 seconds.
If either the user or the other party terminates the call before completing the diagnos-
tics, the feature is terminated.
page 42.
Power Failure Capabilities