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To assign custom audiotex recordings to specific application extension numbers:
1.
2.
3.
4.
5.
6.
7.
RECORDING CUSTOM VOICE MAIL PROMPTS
The voice mail prompts consist of two sets of pre-recorded options and instructions. One set of
prompts is for applications and mailboxes that have Automatic Speech Recognition (ASR)
enabled. The other set is for applications and mailboxes that do not use ASR. The prompts that
use ASR give the caller the option to issue a spoken command or press a dialpad digit to com-
plete a task. The prompts that do not use ASR prompt the caller to press a dialpad digit only.
Most of the pre-recorded voice mail prompts can be customized, using the voice mail adminis-
trator's mailbox. For prompts that cannot be replaced, you will hear a message informing you
of the status. To keep the system prompts consistent, when you customize the non-ASR ver-
sion of a prompt, you should customize the ASR version also, if one exists.
If the Multilingual feature is enabled, then you can change either the Primary or Secondary
Language prompts. To change primary language prompts, the endpoint must be in the primary
language mode. To change secondary language prompts, the endpoint must be in secondary
language mode.
A list of all U.S. English pre-recorded prompts is provided, beginning on
NOTE:
erwise, the prompts will not make sense to the listeners when played by voice mail.
ALSO:
handset. You cannot import .wav files to use as custom recordings.
Recording Custom Voice Mail Prompts
®
Inter-Tel
Axxess
Access the voice mail administrator's mailbox and menu (see
Say "Options" or press
3
Say "Select" or press
to select a recording.
2
When prompted, say or enter the extension number of the application to be pro-
grammed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign the
voice mail greeting.)
Select the mode for the recording:
•
Say "Day" or press
1
•
Say "Night" or press
•
Say "Cancel" or press
Say or enter the desired recording number (001-500). If a recording already exists, it is
played. You have the following options:
•
Say "Yes" or press
#
•
Say "No" or press
NOTE:
If no recording exists, the system informs you, but assigns the recording num-
ber to the application. See
Hang up or press
to return to the previous menu.
If you change the text of the prompts, keep the content similar to the default text. Oth-
For EM v1.0, you must record custom recordings using the administrator endpoint's
®
Administrator Guide — Issue 11.0, May 2008
for recording options.
for day mode.
for night mode.
2
to return to the previous step.
to accept the recording.
to go back to step
4.
page 64
for instructions on how to make a custom recording.
Administrator Procedures
page
53).
page
323.
Page 65
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