Mitel MiVoice Office 250 User Manual
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Mitel MiVoice Office 250 User Manual

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MiVoice Office 250
Single-Line Phone User Guide
PART NO. 550.8107
ISSUE 16, FEBRUARY 2020

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Summary of Contents for Mitel MiVoice Office 250

  • Page 1 MiVoice Office 250 Single-Line Phone User Guide PART NO. 550.8107 ISSUE 16, FEBRUARY 2020...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
  • Page 3 Single-Line Phone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Commonly Used Feature Codes Answering Calls Lift the handset.
  • Page 4 Retrieving Messages Transferring Calls to Other Extensions When you lift the handset, you hear six quick While on the call, perform a hookflash. You tones followed by intercom dial tone. Dial 365 to hear two short tones. automatically place a call to the station or message center that left the message.
  • Page 5 There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Note: Changes or modifications not expressly approved by Mitel may void the user’s right to operate the equipment. Product Disposal Instructions...
  • Page 6 Software Compatibility Depending upon which software version your telephone system is using, some of the features included in this guide may not be available for your phone. Check with your system administrator to see which software version your telephone system currently uses and if there are any feature restrictions for your system.
  • Page 7 Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...

  • Page 8: Table Of Contents

    Contents Contents Getting Started Welcome ............................... 1 Things to Know............................ 1 Contact Information ..........................2 Returning to Default Operation ......................2 Default Access Codes ........................3 Outside Line Access Codes ....................3 Extension Numbers ....................... 3 Default Feature Codes ........................3 Using Account Codes .........................
  • Page 9 Contents Forwarding Calls ..........................13 Manual Call Forwarding ....................... 13 System Forwarding ........................13 Using Dynamic Extension Express ....................14 Using the Handoff - Push/Pull Feature ..................15 Receiving Message Waiting Indications ..................16 Placing Ad Hoc Conference Calls ....................17 Dropping Out of a Conference.....................
  • Page 10 Contents Logging in to ACD Hunt Groups ...................... 33 Logging out of ACD Hunt Groups ....................34 Stopping the ACD Hunt Group Wrap-up Timer ................34 Requesting Agent Help ........................35 Index...

  • Page 11: Getting Started

    Because a variety of voice mail products work with the Mitel MiVoice Office 250, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 12: Contact Information

    Contact your system administrator with questions that are not covered in this user guide If you need further assistance, you can find provider information on the Mitel Web site at www.mitel.com. All sales, service, and support are coordinated at the local level. Returning to Default Operation You can return your phone to default levels at any time.

  • Page 13: Default Access Codes

    Getting Started Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference. Outside Line Access Codes Code Type Code New Code Emergency Call 911 (999/112 Europe) Outgoing Call (Default) Select Line Group 1 to 208 92001 to 92208...
  • Page 14 Getting Started Feature Page Code New Code Conference Default Station Do-Not-Disturb Do-Not-Disturb – Cancel Do-Not-Disturb – On and Off Do-Not-Disturb – Override Dynamic Extension Express On Dynamic Extension Express Off Dynamic Extension Express On/Off Dynamic Extension Express Handoff Hold – Individual Hunt Group –...

  • Page 15: Using Account Codes

    Getting Started Using Account Codes If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you may be required to enter account codes when placing a call. Account codes record information for telephone record reports. You may be required to enter account codes when placing calls. Contact your system administrator for more information about using account codes.

  • Page 16: Answering And Placing Calls

    Answering and Placing Calls Answering and Placing Calls With your single-line phone you can make and receive internal (intercom), external, and emergency calls. The following sections describe how to answer and place calls and how to use related features. Note: Single-line phones sometime require you to perform a hookflash (a quick hang-up and release) as part of the instructions for using the feature.

  • Page 17: Placing Calls

    Answering and Placing Calls Placing Calls The following instructions describe how to place calls and related features. Placing Emergency Calls To place an emergency call: Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal Calls Internal calls are calls placed to other system extensions.
  • Page 18 Answering and Placing Calls Contact your system administrator for more information about using Select Line Group or ARS access codes.

  • Page 19: Redialing A Number

    Answering and Placing Calls Redialing a Number You can quickly redial the last external number dialed. Although most phones are programmed to redial the last number dialed, your system administrator can program your phone to redial the last number saved. You cannot redial extension numbers. To use Redial: •...

  • Page 20: Using Speed Dial

    Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your phone (Station Speed Dial) and are identified by a location number.

  • Page 21: Call Features

    Call Features Call Features The following sections describe call-related features. Using Ring Intercom Always The telephone system allows you to place a non-handsfree call that will override handsfree mode on the extension you are calling. If you use the Ring Intercom Always feature to always send non-handsfree calls, the called party must pick up the handset to answer the call.

  • Page 22: Transferring Calls

    Call Features Transferring Calls You can transfer calls to other extensions or external numbers. Transferring Calls to Other Extensions To transfer a call to another extension: While on the call, perform a hookflash. You hear two short tones. Dial an extension number. If desired, wait for an answer, and then announce the call.

  • Page 23: Forwarding Calls

    Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding You can use Manual Call Forwarding to send incoming calls to another extension or external number. The following table describes Manual Call Forwarding options. Call Forward Feature Description Code...

  • Page 24: Using Dynamic Extension Express

    Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incoming calls are automatically routed to one or more pre-programmed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension. You may be programmed for up to ten associated destinations including: softphone, home IP phone, voice mail, mobile phone, home phone, desk phone 2, mobile phone 2, softphone 2, home IP phone 2, and home phone 2.

  • Page 25: Using The Handoff - Push/Pull Feature

    Call Features The following call types do not follow Dynamic Extension Express: • Hunt group calls • Hunt group announcement/overflow calls • Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls Note: A recall occurs when a feature cannot be completed or the feature times out, and the call returns to the originating extension.

  • Page 26: Receiving Message Waiting Indications

    Call Features Receiving Message Waiting Indications If your main extension receives a message waiting indication (MWI) from voice mail or the system’s station messaging feature, the MWI is propagated (as applicable) to your other internal associated destinations. If any of your internal associated destinations responds to the MWI, then the MWI is cleared on all of them.

  • Page 27: Placing Ad Hoc Conference Calls

    Call Features Placing Ad Hoc Conference Calls You can place an Ad Hoc conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: While on a call, perform a hookflash, and then dial 5. Place another call, then hookflash and dial 5.

  • Page 28: Using Meet-Me Conferencing

    Call Features Using Meet-Me Conferencing The Meet-Me Conferencing feature allows up to eight internal and/or external callers to dial into a conference instead of being manually added by an internal user, as is the case when using the system’s traditional “ad hoc” conferencing method. (See page 17 for details on using the traditional Ad Hoc Conferencing method.)

  • Page 29: Joining A Meet-Me Conference

    Call Features Joining a Meet-Me Conference You can join a conference with up to seven internal and/or external parties (for a total of eight parties, including yourself). To join a Meet-Me Conference: Dial (or ask to be transferred to) the Conference Assistant extension number. (See your administrator if you do not know the extension number.) You hear: “Welcome to the Conference Assistant.

  • Page 30: Using Record-A-Call

    Call Features Using Record-A-Call If your telephone system is equipped with a voice processor (voice mail), you may have access to the Record-A-Call feature. If so, you can record an ongoing call as a mailbox message. You can then retrieve the message just as you would any other mailbox message. Note: The Record-A-Call feature remains active after the other party hangs up.

  • Page 31: Using Configuration Assistant

    Note: You need a Configuration Assistant extension number to use this feature. Contact your system administrator for more information. Changing Your Station Passcode Before using Configuration Assistant, Mitel recommends that you change your default station (phone) passcode to something more secure. To change your station passcode: Lift the handset, and then dial 392.

  • Page 32: Accessing Configuration Assistant

    Call Features Accessing Configuration Assistant Follow the instructions below to access Configuration Assistant. To access Configuration Assistant: 1. Access the Configuration Assistant extension number from inside or outside the system by: • dialing it from any phone in the system. •...

  • Page 33: Changing The Dnd Settings

    Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. To change the DND settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 2. Follow the voice prompts to change your DND status (on or off). There is no option to provide a specific DND status message.

  • Page 34: Managing Meet-Me Conferencing Access Codes

    Call Features Managing Meet-Me Conferencing Access Codes See “Using Meet-Me Conferencing” on page 18 for more information about Meet-Me Conferencing. Notes: • This feature is available only if Meet-Me Conferencing is enabled on your phone system. • While using Configuration Assistant options, you can press the Star button (*) any time you wish to cancel the current operation and return to the main menu.

  • Page 35: Remote Programming

    Call Features Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 36: Changing The Dnd Settings

    Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 69 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code.

  • Page 37: Changing Your Station Passcode

    Call Features Changing Your Station Passcode You can use Remote Programming to change the station (phone) passcode. See page 21 for details on setting up a station passcode for your extension. To change your station passcode using Remote Programming: 1. Do one of the following: •...

  • Page 38: Messages

    For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Unified Voice Messaging, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Messenger Messaging User Guide (on the Mitel Web site (http://edocs.mitel.com).

  • Page 39: Canceling Messages Left At Other Extensions

    Messages Messages Cancelling Messages Left at Other Extensions You can cancel messages left at other extensions. To cancel a message left at another extension: 1. Lift the handset, and then dial 366. 2. Dial the extension number where you left the message. 3.

  • Page 40: Using Do-Not-Disturb

    Messages Using Do-Not-Disturb You can use Do-Not-Disturb (DND) to stop calls and pages to your extension. DND does not block queue callbacks, recalls, and incoming external calls. When other users call your phone, they hear a repeating signal of four fast tones. If other users have a display phone, they see the DND message you selected.

  • Page 41: Hunt Groups

    Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator.

  • Page 42: Logging Out Of Acd Hunt Groups

    Hunt Groups Hunt Groups 3. Do one of the following: • To log into one or more ACD hunt groups using Agent IDs: Enter your Agent ID. You are logged into the ACD hunt group(s) using Agent IDs. Note: If another Agent ID is already logged in at this phone, you hear repeating tones. You must have the other agent log out before you can use that phone.

  • Page 43: Requesting Agent Help

    Hunt Groups Requesting Agent Help You can use Agent Help to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request. To use Agent Help: 1.

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