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System Features
®
®
Inter-Tel
Axxess
Administrator Guide — Issue 11.0, May 2008
Voice Processing System Applications as Announcement/Overflow Stations
When a voice processing system application is used as an announcement or overflow station,
calls to the application automatically stop circulating through the hunt group if the caller
selects a valid digit translation option (such as pressing a digit to select an extension from a
Call Routing Announcement menu), and the call is transferred. This allows the application to
send the call to other stations without the call being "pulled back" into the hunt group when a
hunt group station answers the call. However, if the caller does not dial a valid digit translation
option, the call will be pulled back if a hunt group member answers.
NOTE:
and 8560 endpoints do not send DTMF tones on intercom calls and therefore cannot stop circu-
lating through the hunt group by dialing a digit.
A Call Routing Announcement application's message can be programmed to include the
caller's queue position and/or estimated wait time. The queue position announcement tells the
caller how many calls are ahead of his or her call. This includes calls being served and waiting
calls (however, all calls being served count as one call). The estimated wait time is based on a
programmed Average Connect Time Per Call multiplied by the number of calls ahead of the
caller in the queue, divided by the number of available hunt group members (avg. connect time
per call × no. of waiting calls ÷ available members). See
If a voice processing system application is used as an announcement or overflow station or as
the recall destination, and the system is unable to communicate with the voice processing sys-
tem, outside calls will not be sent to the announcement or overflow application. They will con-
tinue to camp on to the hunt group.
UCD Hunt Group Priority List
Some stations may be members of more than one UCD hunt group. For this reason, hunt
groups are assigned a "priority level." The priority level determines which hunt group's calls
should be received first when calls ring in or camp on to several hunt groups at once.
UCD priority levels range from 0
(low) to 75 (high). If a station is a
member of multiple hunt groups that
have the same priority level, calls
received by those hunt groups will be
q u e u e d i n t h e o r d e r t h e y w e r e
received by the telephone system.
(Non-UCD hunt groups are treated as
if they have a priority level of 0.)
Page 138
Standard Display, Associate Display, Axxess Basic, Eclipse Basic, Models 8500, 8520,
Voice Processing System Applications as Announcement/Overflow Stations
page 297
for details.
PRIORITY LEVELS
Calls ring in or
camp on to all
hunt groups
PRIORITY
LEVEL
HUNT GROUP
1
Ext. 2000
HUNT GROUP
8
Ext. 2001
HUNT GROUP
0
Ext. 2002
ORDER CALLS
ARE RECEIVED
2
1
3
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