Ucd Hunt Groups; Announcement And Overflow Stations - Mitel Inter-Tel Axxess Administrator's Manual

System Features
® ®
Inter-Tel Axxess Administrator Guide — Issue 11.0, May 2008

UCD HUNT GROUPS

NOTE:
UCD features.
Uniform Call Distribution (UCD) hunt groups provide additional features to improve hunt
group efficiency. The features added when UCD is enabled are as follows:
•
•
•

Announcement and Overflow Stations

Announcement and overflow stations are individual stations that receive unanswered calls
when all of the hunt group stations are unavailable. (They are not usually included in the hunt
group list.) Announcement and overflow stations can be separate stations or they can be the
same station. Also, each of the hunt groups can have the same announcement and overflow sta-
tions or they can be assigned different stations. In a network, the announcement and overflow
stations can be off-node devices.
Page 136
The Uniform Call Distribution Hunt Groups premium feature license is required to use
Announcement and overflow stations pick up unanswered calls when the hunt group
stations are busy.
Hunt group priority ranking will place calls to one hunt group before another at stations
that are members of more than one hunt group.
Hunt group supervisors can monitor outside calls of any member of the hunt group.
Call rings in to
Ext. 2000
Ext. 1000
Ext. 1001
Ext. 1002
Ext. 1006
Ext. 1007
Ext. 1011
Ext. 1012
Ext. 1020
No Answer
Advance Timer
18 sec.
Announcement Timer
18 sec.
18 sec.
Announcement
Station
(once only)
18 sec.
Overflow Timer
72 sec.
18 sec.
Overflow
Station
18 sec.
Overflow Timer
72 sec.
18 sec.
Overflow
Station
18 sec.
Recall Timer
Can be
180 sec.
an Extension,
Recall
18 sec.
Voice Processing
Dest.
System,
or a Hunt Group
UCD Hunt Groups