Resetting The Call Processing Card Modem; Using The Network Group Diagnostics Feature - Mitel Inter-Tel Axxess Administrator's Manual

RESETTING THE CALL PROCESSING CARD MODEM

Do not reset the modem if it is connected to a Database Programming session. If you do,
the programming session is dropped, potentially corrupting the database. For this reason,
Inter-Tel recommends that you assign the modem extension to a DSS/BLF button.
Occasionally the CPC modem will need to be reset if it is unable to answer an incoming call or
is out of sync with the external modem.
To reset the modem:
NOTE:
1.
2.

USING THE NETWORK GROUP DIAGNOSTICS FEATURE

NOTE:
the local node only. It does not work across nodes.
Version 8.1 and later software supports a Network Group Diagnostics feature that allows an
Administrator to verify that the Network Groups are programmed properly. When the Network
Group Diagnostics feature code is entered, the telephone system initiates pings from each
Inter-Tel IP device and determines if the other devices respond to the ping. If a device does not
respond to the ping or if a firewall is detected, the system issues a Message Print message (see
page
diagnostics feature.
NOTE:
the diagnostics program when the system is idle (i.e., after normal business hours).
To run the Network Group Diagnostics:
1.
2.
3.
When the diagnostics is complete, the endpoint displays one of the following messages:
•
•
Resetting the Call Processing Card Modem
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Inter-Tel
A modem reset drops any call that is currently connected to the modem.
Enter the Modem Reset (9869) feature code. The display shows RESET MODEM
EXT#.
Enter the extension of the modem (local or off-node) to reset. The display shows
MODEM RESET. If an invalid modem extension is entered, the display shows
INVALID MODEM EXTENSION.
The Network Group diagnostics feature works on Inter-Tel proprietary IP devices for
281). It is recommended that you enable a port for Message Print before you run this
Because this feature affects system performance, Inter-Tel recommends that you run
While on-hook, enter the Diagnostics Mode feature code (9900 or 9100) to turn on
diagnostics mode. The display shows DIAGNOSTICS ON.
Enter the Network Group Diagnostics feature code (9963 or 9163). The display shows
NET GRP CHECK (YES = 1 NO = 2).
When prompted, press 1 or ACCEPT to start the diagnostics feature. The display
shows NET GROUP DIAG IN PROGRESS.
NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network
Groups are capable of communicating via P2P audio.
NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices
are offline or there are NATs/firewalls located between the devices. Check Message
Print to determine which errors occurred.
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Axxess Administrator Guide — Issue 11.0, May 2008
CAUTION
Administrator Procedures
Page 49