Automatic Fax Detection; Fax E-Mail Requirements; Fax Card Requirements; Fax E-Mail Message Format - Mitel Inter-Tel Axxess Administrator's Manual

AUTOMATIC FAX DETECTION

NOTE:
only.
With Automatic Fax Detection, Call Routing Announcement applications and mailboxes can
be programmed to automatically route incoming fax calls to a specified extension or to an e-
mail address.
If the feature is enabled, the mailbox or Call Routing Announcement Application will automat-
ically listen for fax tone.
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•
If the fax card is busy when an incoming fax call is received, the call will be disconnected.

FAX E-MAIL REQUIREMENTS

To send faxes to an e-mail address using the Fax-On-Demand feature, the Unified Messaging
feature, described on
mailbox Fax E-mail Address counts as one user.

FAX CARD REQUIREMENTS

If your site uses the Voice Processing Unit, to send and receive faxes, the VPU PC must have a
fax card installed. This can be the same fax card that supports the Fax-On-Demand feature.
The software will support up to eight fax ports.
If your site uses EM, the EM PC does not require a fax card because fax capabilities are
included in the PC's hardware. However, to access fax features, the system must include a fax
license.
NOTE:
support up to 200 pages in queue at the same time. If more volume is necessary, then a stand-
alone fax server is recommended.

FAX E-MAIL MESSAGE FORMAT

The e-mail message sent by the Voice Mail has the following components:
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Automatic Fax Detection

®
Inter-Tel Axxess
This feature is available for the Windows 2000, and EM voice processing systems
A mailbox will listen for fax tones during the mailbox greeting and while a message is
being recorded. If the mailbox detects fax tones, the call will be transferred to the speci-
fied extension or e-mail address. If the tones are detected after a recording has started,
the call will be disconnected.
Call Routing Applications will be able to detect fax tones during the greeting and up to
time-out. The fax tone detection will also be disabled if the caller performs an action
that removes them from the Call Routing Announcement (transferring to an extension,
transferring to a mailbox, etc.).
page 322, must also be enabled. Note that, in database programming, a
Enterprise Messaging has been designed to process outbound fax messages and will
To: The TO line contains the recipient's e-mail address.
From: The FROM line contains the e-mail address of the voice processing system. If
an E-mail Real Name has been programmed for the voice processing system, it will also
be shown on this line.
Subject: The SUBJECT line contains the line "Fax received from <source>." The
source will be the Call Routing Application number or the mailbox number from where
the fax is received, for example: CRA 2505 or MB 1000.
Voice Processing Features
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Administrator Guide — Issue 11.0, May 2008
Page 295