Scheduled Time-Based Application Routing (Star) - Mitel Inter-Tel Axxess Administrator's Manual

SCHEDULED TIME-BASED APPLICATION ROUTING (STAR)

Scheduled Time-based Application Routing (STAR) allows you to have applications with alter-
nate greetings and/or different programming set up for holidays, weekends, and other sched-
uled events.
A STAR application is basically a "routing table" for voice processing system applications.
When a direct ring-in call (from a trunk group or call routing table) rings in to a STAR applica-
tion, it sends the call to another application, according to its programmed schedule. The caller
will not be aware of this transfer, but will hear the programmed day or night greeting for the
destination application. (The STAR application itself does not play a greeting.)
STAR can be used with any type of application except Auto Attendant Recall and Record-A-
Call. You can even send calls from one STAR application to another, thereby "chaining" the
applications to increase the number of available schedules.
A STAR application can contain up to 20 scheduling entries with the following fields:
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The chart below shows several samples of STAR entries. Note that there are two entries for
Labor Day and Memorial Day, and that Christmas Day and Christmas Holiday overlap. The
first entry in the table is checked first, and so on, until a match is found. So it is important that
you program the applications in the correct order.
For example:
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•
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Once a match is found, the application corresponding to the matched entry is invoked. If no
match is found, the application programmed in the "Default Application" field is used.

Scheduled Time-Based Application Routing (STAR)

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Inter-Tel Axxess
Application: This is the application (call routing announcement, Automated Atten-
dant, etc.) that is used when the scheduling information applies to the incoming call.
Start/Stop Date: If the schedule is going to be active on a single day or for a period of
days, it will have Start and Stop Dates. (To have the schedule active on only one day,
the Start and Stop Dates can be the same day.)
Days of the Week: The schedule can be used on specific days of the week.
Specific Times or Day/Night Mode: The schedule can be set to be active for a specific
period of time on the selected day(s). Or, it can be set to be active in day or night mode.
The Labor Day entry, with a specific time, comes before the Day/Night entry so that a
different message is played from 10:00 to 2:00 only.
The early time intervals come before the later intervals on Memorial Day.
Dec 25 comes before the range of dates Dec 24- Jan 4 so that the special holiday mes-
sage will be played on that day only.
Voice Processing Features
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Administrator Guide — Issue 11.0, May 2008
Page 311