11.8
Eliminating faults and errors
Table 11-1
Error messages
Fault message
Description
Invalid device configu‐
No analyzer module was detected. At least one analyzer module is
ration
required to use the device.
Firmware versions in‐
The firmware of the basic device and the analyzer modules must be
compatible
compatible with one another.
Unknown module
An analyzer module has been detected which is not supported in the
type detected
firmware version.
Memory error detec‐
A hardware fault, faulty firmware or no firmware at all has been de‐
ted
tected in the following analyzer modules, e.g., AM1. Possible causes:
•
•
•
In this case, the analyzer module starts in bootloader mode and is
ready to perform a firmware update.
If the error still exists despite the firmware update, the analyzer mod‐
ule FBG must be replaced.
Cable fault detected
The installed analyzer modules could not be recognized correctly.
Possible causes: Faulty or incorrectly connected CAN bus cable.
See also
Technical support (Page 149)
Rack-mounted device
Operating Instructions, A5E31874006-12
No firmware is present on the analyzer module.
The existing firmware is invalid.
The program memory is faulty.
Maintenance and service
11.8 Eliminating faults and errors
Measures
Install at least one analyzer
module.
Please contact the service de‐
partment.
Please contact the service de‐
partment.
Please contact the service de‐
partment.
Check the CAN bus connec‐
tions.
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