Xerox Phaser 8400 Service Manual page 116

Jam Code Troubleshooting Procedures
C3P Strip flag timed out following Tray 4 Pick
The strip flag timed out waiting for the paper picked from Tray 4.
1. Ensure media is correct size and type for the tray. If envelope jam, try a different
style.
2. Ensure the Process Drive Assembly is correctly homed (see page 6-8).
3. Inspect the paper release blade for damage.
4. Ensure the stripper carriage moves freely, run the diagnostic Stripper Contact
test.
5. Run the diagnostics Transfix Drive Slow and Transfix Drive Fast tests.
C3Q Strip flag timed out following Tray 1 Pick
The strip flag timed out waiting for the paper picked from Tray 1.
1. Ensure media is correct size and type for the tray. If envelope jam, try a different
style.
2. Ensure the Process Drive Assembly is correctly homed (see page 6-8).
3. Inspect the paper release blade for damage.
4. Ensure the stripper carriage moves freely, run the diagnostic Stripper Contact
test.
5. Run the diagnostics Transfix Drive Slow and Transfix Drive Fast tests.
C3T
C5X Print pulled back into transfix nip during exit.
1. Ensure the media is correct for the printer.
2. If the maintenance unit is near the end of its life, replace it.
3. Clean and inspect the exit rollers.
4. Run the diagnostic Paper Path Drive test.
D2M Exit flag tripped unexpectedly following Tray 2 Pick
The exit flag actuated unexpectedly when paper picked from Tray 2.
1. Ensure ground planes and ground straps are intact.
2. Run the diagnostic Sensors test to test the exit sensor.
3. Run the diagnostic Paper Lead Edge Times test.
D2N Exit flag tripped unexpectedly following Tray 3 Pick
The exit flag actuated unexpectedly when paper picked from Tray 3.
1. Ensure ground planes and ground straps are intact.
2. Run the diagnostic Sensors test to test the exit sensor.
3. Run the diagnostic Paper Lead Edge Times test.
D2P Exit flag tripped unexpectedly following Tray 4 Pick
The exit flag actuated unexpectedly when paper picked from Tray 4.
1. Ensure ground planes and ground straps are intact.
2. Run the diagnostic Sensors test to test the exit sensor.
3. Run the diagnostic Paper Lead Edge Times test.
Error Messages and Codes
(Continued)
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