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CHECK DOCUMENT
(Continued)
CHECK PAPER SIZE
CHECK PRINTER
CLEAR PAPER JAM
Chapter 13
Error Code Cause
The document feed
lever is set to m (manual
document feed) for a
multipage document.
—
The size of the paper in
the multi-purpose tray
and that specified in the
PAPER SIZE setting are
different.
—
There may be an
obstruction that is not
allowing the cartridge
holder mechanism to
move.
The BJ cartridge may
be defective.
##343
The waste ink tank
(which holds the ink used
for print head cleaning)
may be full.
—
There is a paper jam.
Action
Set the document feed
lever to a (automatic
document feed). (1 p. 4-2)
Load the correct paper size
or change the PAPER SIZE
setting. (1 p. 14-8)
Check for any obstruction
(paper clip, small object,
etc.) and also that the
orange protective cap and
tape are removed from the
BJ cartridge. Check also
for a paper jam and clear
the jam if necessary
(1 p. 13-4). Then press
Resume and start again.
Press Resume. Reinstall
the BJ cartridge (1 p. 2-12)
and start again.
In either case, if the error
does not clear, try
unplugging the unit. Wait
several minutes, then plug
it back in. Also, try
replacing the BJ cartridge
with a new one.
(1 p. 12-12)
Contact your local
authorised Canon dealer
or the Canon help line to
have the waste ink tank
replaced immediately.
Clear the paper jam
(1 p. 13-4) and reload
paper in the multi-purpose
tray. Press Resume.
Troubleshooting
13-7
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