Troubleshooting; Problem Resolution; General Resolutions - Datamax H-4212X Operator's Manual

6

Troubleshooting

6.1 Problem Resolution

When a problem is encountered, the information in this section will help resolve it. From the
listings below, locate the description of the problem that best fits the symptom experienced
to find an appropriate solution.
Depending on your labeling program and the printer's menu settings, some
commands and selections can be ignored. See HOST SETTINGS (Section 4.2.5) for
more information and consult your software vendor for program information. If you
have questions or if problems persist, contact a qualified technician or Datamax
Technical Support.
6.1.1

General Resolutions

The following table lists problems that may not generate a printer message:
If experiencing this
problem...
Blank display (but the
backlight is ON):
Erratic feeding:
Erratic printing:
H-Class
Check the following possibilities:
The display contrast may set too low (press and hold the
•
MENU Button until the display contrast is acceptable); or,
Disconnect any device attached to the optional SDIO Slot or
•
USB Host Port.
The printer may require calibration (see Section 3.4).
Check the following possibilities:
If in Hex Dump Mode, disable it (see Section 6.3); or,
•
If using serial communications, check the host and printer
•
port settings; the printer may be set to eight data bits while
the host is set to 7, or vice versa (see Section 4.2.5).
Try this solution...
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