Troubleshooting; Problem Resolution - Datamax h-class h-8308p Operator's Manual

6

Troubleshooting

6.1 Problem Resolution

The following chart provides basic troubleshooting steps for diagnosing problems with the
printer. If the symptoms remain after troubleshooting, contact your technical support
representative.
Warning: Do not open the right side panel that covers the internal electronic components.
Due to the high voltage and the sensitivity of the components, opening the panel can lead
to injury and may void the manufacturer's warranty.
Symptom
System Error
Out of Ribbon
Out of Paper
Cutter Jammed
Rewinder Full
Printhead Unlatched
Causes
Print media settings may not match the
installed media and ribbon.
The ribbon diameter may be too low to
continue printing.
A fault may have occurred with the ribbon
controller hardware or software.
The printer may be out of media.
The media guides may not be adjusted
correctly.
The media is too transparent to be
detected.
The cutter may have a jam.
Cutter Home sensor may be dirty.
Cutter hardware has failed.
The rewinder may be full.
The rewinder may be obstructed and turning
slowly.
The printhead may be unlatched.
The printhead latch sensor may be faulty.
 Redesign the label using another
method
 Use a different communications
channel.
 Contact your Technical Support
representative.
 Install a new ribbon
 Ensure the latest software has been
installed.
 Install a new media roll.
 Correct the media guide set- tings.
 Perform "Calibrate Sensors."
 Perform "Calibrate Sensors."
 Remove the jam from the cutter.
 Test the cutter.
 Clean the Cutter Home sensor.
 Test the cutter.
 Ensure the cutter is properly
installed.
 Test the cutter.
 Remove the media from the
rewinder.
 Test the rewinder function.
 Check for obstructions that hinder the
rewinder from turning.
 Test the rewinder function.
 Close and latch the printhead
mechanism.
 Contact your technical support
representative.
85
Solutions